Willie Sailes

Obj***

Obj***

*** ****** *****,

Mishawaka, In 46545 Home: 574-***-**** - Cell: 574-

***-**** : acge6o@r.postjobfree.com

Background, Objective

Obj102

A successful customer driven company demands a level of experience that is consistence with

customer satisfaction. With my experience I can offer any company customer focus, and consistence

customer service that will retain customer, and will expand to new customers.

Education and Training

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Montevallo High 1982

Montevallo, Al, Shelby

General Studies

High School Diploma

University of Phoenix

Online

Information Technology

Associate Degree

My plans are to return to college, to obtain a degree in Information Technology

Experience

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Fixed Operations Manager

Jan 2013 to February 2014

Lexus of Mishawaka- Mishawaka, In

Delivering world class customer service by meeting customer demands

Obtaining daily, weekly, monthly forecast

Conduct monthly departmental meeting to establish monthly department objective

Conduct semiannual employee performance reviews to establish management and department

expectations

Marketing strategy to increase customer pay service by targeting inactive customer base

Setting and monitoring daily, weekly, and monthly productivity objectives with shop production manager in

order to meet shop capacity

Making sure all equipment are operating with in manufacturer specifications

Handling customer concerns with white glove inspection

Responsible for all training of fixed operations personnel

Setting up process within departments to establish smooth work flow from customer greeting to customer

follow-up

Understand Profit and Loss statements, in charge of coming with marketing to create more customer flow

Parts Professional

May 2009 to Jan 2013

Jordan Automotive Group – Mishawaka, In

Addressing the needs of customers by being an

active listener. Customer service - person to

person, answering the phones.

Assisted parts manager with obtaining and maintaining accurate inventory and

stocking levels. Assisted service department in finding parts

Building and maintaining wholesale parts accounts

Parts Manager

October 2007 to November 2008

Gates Automotive Group – South Bend, In

Customer service - phone orders, in person orders.

Inventory Control- spot counts, obsolescence returns.

Maintained staffing levels.

Ordering new inventory.

Overseeing Shipping and receiving.

Collection past due accounts.

Building wholesale parts business.

Responsible for achieving monthly forecast and sales objectives.

Parts Professional

September 1999 to October 2007

Gates Toyota – South Bend, In

Ordering parts.

Taking phone orders from customers.

Assisted service department with obtaining the right parts for the customer’s vehicle.

Pulling stock orders.

Help customers identify the correct part.

Warehouse Manager

May 1994 to September 1999

Hoover Toyota– Birmingham, Al

Inventory control. Spot Counts.

Responsible for keeping the warehouse neat and orderly. Restocking.

Report to parts manager inventory counts. Shipping and Receiving.

Accomplishments

ADP Drive Certified and World Class Inspection Certified

Toyota Parts Master Certified

Scion Parts Professional Certified

Hybrid Battery Recovery Certified

Skills

Knowledge of ADP Drive World Class Inspection

Proficient use of Snap Parts Catalog Knowledge of Reynolds and Reynolds

General knowledge of office equipment and computers Proficient in People Skills Management

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