CHARLES WALDIE - PMP, CSM

**** *********** *****

Austin, TX 78759

512-***-**** (by appointment only)

acge5i@r.postjobfree.com

Senior Level Program/Project Manager with extensive experience in bringing

in domestic and international projects on time and within budget; excellent

interpersonal and negotiation skills; develops detailed project plans;

manages scope, budgets and financials; intimately understands IT

technology, concepts, and methodologies; consistently demonstrates

collaborative, straight-shooting, customer-focused outlook geared to

avoiding scope creep while maximizing customer satisfaction;

manages/mitigates risk; communicates effectively, honestly, and

constructively with senior executives, clients, peers, and subordinates.

EXPERTISE INCLUDES:

* Multinational Program Management * Project Management * Client-facing

Consulting * Business Development

* PMP Certification (2013) * Certified Agile SCRUM Master (2011) *

Managed All SDLC Phases * Seasoned Business Analyst

* PMO Implementation * eCommerce & B2B Web Implementation * Change

Management * Service Desk Implementation

*Budgeting and EVM * Asset Management * WBS/Staffing Planning/Labor

Forecasting * ITIL * CMM * ISO * Six Sigma

INDUSTRIES: Healthcare/Hospitals, Mobility, Telecommunications,

Financial/Banking, Oil & Gas, Retail, Entertainment, Real Estate,

Automotive, Insurance, Manufacturing, Government

PROFESSIONAL EXPERIENCE:

Randstad Technologies, Austin TX (2014 - Present)

Project Manager

Client: Dimensional Fund Advisors, Austin, TX

Manage multiple simultaneous large enterprise Infrastructure projects;

advise and assist DFA PMO in refining the Project Management processes and

procedures; coordinate with Delivery Managers for Detailed Project Planning

(MS Project and Service Now), Phase Gate deliverables, and managing project

Delivery Dates, Status Reporting, Communications Plans, Risk Management

Plans and coordination of internal PMO initiatives.

IBM Global Business Services (2012 - 2013)

Senior Project Manager

Role included: Proposal Development, Pre-sales, Project Kickoff Meetings

with client including Statement of Work and process review, Project

Planning (scope, budget, staffing levels and expertise needed,

workplanning), Customer Satisfaction throughout life cycle, SDLC start to

finish implementation management, Communications Planning, Meeting

facilitation, Presentations to Client and IBM Management, Status Reporting,

Risk Management, Change Management, Budget tracking to within 3% of planned

budget and On-time delivery.

Client: Children's Medical Center, Dallas, TX

Managed 3 simultaneous IBM Technical Solutions (2015 IBM Global Initiative)

projects for IBM Tivoli Lab Services, Budget approx. $2MM, including Smart

Cloud conversion. Project allowed CMC to keep track of all of its assets

and ensured that (e.g.) when critical medical equipment experienced an

outage, technicians were immediately dispatched to repair or replace the

equipment. Also Automated CMC Change Management function. Delivered the

desired end result and got rave reviews from client, which was critical as

two previous IBM PM's got too bogged down in the detail and were removed

from the project at customer request:

. Implemented Tivoli Endpoint Management (including Maximo Health Care

Module, Maximo Biomed Asset Management, and Tivoli Asset Management

for IT (TAMIT). Developed Asset tracking/reporting for audit

compliance

. Implemented Tivoli Service Request Manager to replace Hospital's

existing HEAT Service Request System, customized per Hospital business

needs. Implemented inbound/outbound interface between ITIM, LDAP and

WebSphere, and developed key Dashboard Reporting for Hospital

Executives

. Designed and Implemented CCMDB Change Management Solution, Customized

for the way the Hospital does business and developed key management

reporting

. Managed Fine tuning and Performance Balancing for the Combined

Solution in JVM environment

Client: CVS/Caremark, Richardson, TX

Project Manager for 7 Simultaneous AS/400 projects geared toward updating

CVS Rx Claim System with Medicare changes. Enabled client to meet

regulatory deadlines with required changes for in-Pharmacy processing of

business claims:

. Coordinated offshore and onshore-based labor services, through all

phases including Planning, Design, Code, Test, Integration/UAT,

Implementation; managed Time and Materials Statements of Work and kept

Project Financials on track vs. Plan, using Microsoft Project,

Rational Portfolio Manager and CA Clarity PPM Tools

Client: Xylem Corporation, White Plains, NY

Managed Global Water Services Help Desk Transition from diverse regional-

based Help Desk entities (North and South America, APAC, EMEA) into one

global Level One Help Desk, to include Knowledge Management and Global Self-

Enablement Portal (SEP), in partnership with a Global provider in

Bucharest, Romania:

. Formally assessed current Level 1 and Level 2 Service Desk operations,

processes, and procedures in all regions

. Planned for technical and networking migrations associated with the

Transition to a Global offering

. Developed and executed Transition Plan

. Developed Knowledge base and processes and procedures for future

state, to be integrated with REMEDY Help Desk Solution in multiple

AS/400 environments

. Translated Knowledge Base, processes and procedures into : English,

Spanish, French (CA, FR), Portuguese (PO, BR), Chinese, Swedish,

Italian and German; coordinated corresponding training for each

language support team

. Trained and implemented phased service desk migration at Bucharest

location and regional satellite locations

. Incorporated Self-Enablement portals and CBT-based global end-user

training

Client: Six Flags Entertainment Corporation, Grand Prairie, TX

Managed the technical upgrade of Maximo v7.1 and Tivoli Service Request

Management (TSRM) to Maximo Asset Management (MAM) v7.5 and Smart Cloud

Control Desk (SCCD) v7.5, resulting in Cloud-based processing of major Six

Flags Asset Management functions. Project scope included:

. Formally assessed current Client Infrastructure vs future need,

including server hardware, OS and DBMS

. Upgraded Database Schemas to new version of Maximo/SCCD 7.5

. Configured Production System (Cluster) and supported client's

implementation

. Provided on-site Post-production support

Client: Archer Daniels Midland, Decatur, IL

Managed project to enable functionality to punch-out vendor catalogs from

Maximo to ADM's Ariba Procurement Content (APC) facility. The result was

that ADM was able to quickly integrate the catalogs for all its vendors:

. Managed the Development and implementation of punch-out transactions

based on ADM requirements

. Ensured seamless Installation and configured Maximo punch-out adapter in

Maximo test environment

. Assisted client with the testing of inbound and outbound communications

. Provided punch out adapter training and knowledge transfer for ADM

administrator

Client: Home Depot, Atlanta, GA

Managed project to convert Home Depot's Inventory Management system from

older Tivoli Asset Management (TAMIT) to SaaS Cloud-based Maximo Asset

Management (MAM) platform, including WebSphere implementation & updating

interface to SAP

Client: Delaware Department of Transportation, Dover, DE

Managed matrixed IBM Project team in a Fixed-price project to convert the

State of Delaware Department of Transportation's Maximo 6.2 system to

Maximo 7.5, including implementing WebSphere, across 5 different client

environments (DEMO, DEVELOPMENT, TRAIN, TEST and PRODUCTION. Saved by

leveraging lower-cost technical resources while ensuring customer

satisfaction. Addressed and repaired technical issues as they arose to

ensure appropriate response within budget. Monitored and reported weekly

financials, day to day project progress, and scope and risk management.

Managed expectations when client insisted on out-of-scope changes by

negotiating appropriate Project Change Requests to obtain needed funding

DISCTEX Consulting, LLC (2005 - 2011)

Owner/CEO: Program/Project Manager, Business Process Specialist, Agile

Scrum Master/Product Owner

Client: Cinemark International, Plano, TX

Project Manager for multiple projects throughout Central and South America

Planned, coordinated, and managed remote Cinemark personnel and external

vendors in implementing Fiber and Wireless Network upgrades; directed new

Digital Cinema Theater Planning; Led Development/Rollout of new Custom Film

Booking System and interfaced with Legacy Point of Sale Systems. (Agile

project). Facilitated daily international SCRUM meetings; produced periodic

status reports and burndown charts. Collaborated in bid evaluation &

contract creation for external telecoms and network providers; interfaced

weekly with Cinemark International Executives, including CEO

Client: VOTUM Technology Group, LLC -- Subcontract

Technology Consulting, Pre-Sales, Sales, and Marketing

Developed pre-sales customized M2M solutions for client presentation,

including alternative: RFID /Sensor Technology approaches, GPS-related

tracking software, and 24x7 monitoring solutions for logistics and asset

management applications

Client: Staubach Retail Services, Addison, TX and Met Life Home Loans,

Irving, TX

Project Manager for simultaneous Physical and Data Center moves for SRS and

MetLife HL

Managed physical/technical office moves and networking changes under rigid

scheduling constraints, developed extensive MS Project, Excel, and Visio

scheduling and tracking mechanisms. Built, maintained and tracked progress

against very large project plans, created weekly executive-level status

reports with timeline updates. Facilitated daily SCRUM meetings to ensure

MetLife's very tight Sprint milestones stayed on schedule, facilitated

daily SCRUM meetings, maintained Burndown Chart and Management Summaries,

and facilitated weekly executive management reviews

Client: Nokia, Irving, TX

Program Manager, Business Process Owner (BPO) for Nokia Online - Latin

America

Led large effort that built and maintained Nokia Online (NOL) B2B eCommerce

interface for Nokia Product Marketing and Logistics organizations

throughout Latin America. Managed and deployed 30+ Marketing/Promotional

websites in Mexico, Central and South America, then added onto existing

sites by adding Logistics and Part/Payment modules to each deployed site:

. Presented capabilities to Nokia external telecom clients, gathered

customer-specific requirements, developed project estimates and hands-

on prototypes, drove creation of content and managed phased

deployments in Vignette v7.0

. After initial pilot (Telcel Mexico) generated extensive demand:

developed external training; interviewed/hired external Content

Management, User Admin and Help Desk vendors and trained these to

handle the day to day activities in ramp up to address rapidly

expanding demand throughout Latin America

. Developed an internal Change Management process in collaboration with

marketing channel management and streamlined process so that eCommerce

content was available simultaneously with introduction of new product

lines

. Held primary responsibility for difficult year-long testing and

migration of CMS upgrade (Vignette 6.x to 7.0) to all B2B sites for

Latin America; held sign-off responsibility to ensure ensuring each

site retained functionality as member of NOL Global Core Team. Tracked

and managed problem/fix progress (Remedy) by Outsourced Testing teams

. Led interface development between SAP to NOL B2B Logistics sites for

Latin American clients. Primary interface between Clients and Business

for SAP interfaces and Web implementation. Implemented Agile methods

to manage daily progress of onshore/offshore deployment teams in

successive 4-week "sprint" deployments

Comsys, Plano, TX (2004) -- Subcontract

Clients: First Horizon Home Loans, Irving, TX, AND Nokia, Irving, TX

Sr. Change Management Consultant (First Horizon); Product/Business Process

Owner (Nokia)

Planned, designed, developed, and implemented Infrastructure Change

Management processes and procedures for mortgage loan servicing application

in a .NET environment. Assisted Nokia with North American Nokia Online

Implementation.

PRIOR EXPERIENCE:

Anita Anderson & Associates/Ajilon Consulting, Plano, TX -- Subcontract

Project Manager/Sr. Business Analyst - Banking/Financial Client: Capital

One

Bank of America, Dallas, TX, Concord, CA, and Charlotte, NC

Vice President - Service Management Solutions (Program Manager - Internal

Change Management)

Perot Systems Corporation, Plano, TX

Team Lead, Sr. Consultant, Lead Consultant - Numerous Banking, Healthcare,

Manufacturing Clients; plus Internal Perot Operations (DB, Infrastructure,

Messaging and Web Development).

Hired away by a client

Sprint Corporation, Irving, TX

Project Lead/Team Lead/Business Analyst/Developer, Corporate Trainer -

Internal IT organization

Arthur Young (currently: Ernst & Young), Dallas, TX

Senior Consultant/Developer/Business Analyst - Clients: Exxon, Atlantic

Richfield (ARCO) and Sprint.

Hired away by a client

Continuum Company, Austin, TX

Lead Architect/Developer/DBA - Numerous Insurance Clients and Internal IT

organization

Arthur Andersen & Co., Austin, TX

Consultant/Senior Consultant/Developer/Business Analyst - Numerous

Government, Oil & Gas, Insurance, Retail Clients

EDUCATION:

Bachelor of Arts in Computer Science with History Minor

The University of Texas at Austin, Austin, TX 1980

Advanced Graduate Certificate in Alternative Dispute Resolution

Southern Methodist University, Dallas, TX, 2003

CERTIFICATIONS:

Project Management Professional Certification (PMP), 2013

Certified Agile Scrum Master, 2011, Renewed 2013

SPOKEN LANGUAGES:

English Fluent

French Very Good (High

German Intermediate)

Good (Intermediate)

Spanish Good (Intermediate)

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