BRIAN D. LISLE

*** *********** *****. ****, ** **635

336-***-**** • acge4g@r.postjobfree.com

TECHNOLOGY AND SUPPORT SPECIALIST

Multifaceted IT Professional who manages and maintains day-to-day IT operations, ensures high availability and

accessibility, and establishing clear policies and procedures. Effective communicator who works effectively with

stakeholders at all levels, end users, vendors, and service providers. Skilled in architecture, implementation, and

maintenance of remote locations including VPN, wireless, routing, switching, and video infrastructures.

Areas of Expertise

Architecture • Business Analysis • Infrastructure Design • IT Strategy • Network Design • Network Administration

• Network Management • Requirements Identification • System Design • Technology Deployment

PROFESSIONAL EXPERIENCE

LOWE’S COMPANIES – Wilkesboro, NC 2012-2014

CSC Repair Services Agent

Serving as a first point of contact for customers who contact Lowe’s for post-purchase assistance with selected items,

including Major Appliances and Outdoor Power Equipment. Supporting multiple customer contact types by phone,

including: troubleshooting to diagnose or solve product performance issues; scheduling service appointments;

answering questions about warranty and Extended Protection Plan coverage: complaint resolution; working directly

with Independent Service Providers to facilitate quick and complete repairs; and other repair related inquiries and

services.

In the top 20% TPI scores for the call center for December 2013 – May 2014.

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Maintaining 100% schedule adherence since February 2013.

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BAMBOO PARTNERS – Hays, NC 2000-Current

Owner / Partner

As the main principle, consult with clients on their technology needs from design to implementation. Specializing in

small business / home office configurations, provide the equivalent of an in-house IT staff without the cost of a

regular full time employee. Provide web site design and hosting recommendations to clients on the Joomla CMS

platform for a professional and easy to maintain internet presence.

CITY OF STAMFORD HOUSING AUTHORITY/CHARTER OAK COMMUNITIES, Stamford, CT

2004-2010

Data Processing Coordinator

Serving as IT Manager, direct all IT support for 75+ local and remote end-users. Analyze department needs and

develop IT strategy. Review RFPs for major purchases, determine technical requirements, and work closely with

vendors to ensure cost effective solutions. Support Buildings and Grounds department with current computer

controlled systems including HVAC, Fire / Life Safety systems, Elevators, and electronic building Access Control.

Design and configure automated systems for data backup and retention, patch management, disk management and

virus / malware protection. Teach classes in Outlook, Word and Excel to raise staff technical levels.

Spearheaded development and designed 1st comprehensive network infrastructure to ensure rapid and

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effective communication. Built 1st network to replace outmoded terminal workstations. Connected multiple

remote sites. Installed TI and 2 Point to Point circuits. Managed vendor and subcontractor relationships.

o Successfully grew network capabilities from 0 to 5 servers supporting 14 buildings.

o Dramatically improved efficiency, knowledge sharing, and collaboration.

o Ensured compliance with HUD requirements for data security via utilization of VPN.

o Implemented centrally managed updates and virus protection.

o Designed and implemented infrastructure growth to include 3 additional remote sites. Upgraded

current Exchange and Terminal server and added additional Exchange server at remote location.

Directed implementation of new telephone system. Specified RFP requirements, analyzed vendor bids, and

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led transition from copper lines.

o Reduced telephone costs by $10K+/year.

o Increased efficiency through direct-to-desk system.

BRIAN D. LISLE

171 Rollingwood Drive. Hays, NC 28635

336-***-**** • acge4g@r.postjobfree.com

Configured and managed multi-building card access system for staff and residents. Assisted with design

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and management of video security system for multiple buildings with single point monitoring.

o Designed and implemented ID card program for residents and staff, dramatically improving

resident security and safety.

COMPUTRONIX, LLC, Stamford, CT 1998-2004

Senior Network Engineer

Provided IT installation, setup and repair services for clients. Installed blade servers using scripts for clients. Setup

home office configurations to enable client employees to productively telecommute. Served as primary technician for

maintenance of proprietary card access Novell server and related equipment. Distributed and installed software,

upgrades, and patches for servers and workstations. Provided software and hardware recommendations to clients.

Installed monitored firewalls. Maintained, programmed, and wired in-house Nortel phone system.

Developed strong relationships with clients, and reputation for efficiency and skill, for 98% billable hours

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throughout tenure.

Directly contributed to new business development by providing clear technical backup to sales teams.

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NEXTAGE TRAINING, Norwalk, CT 1995 -1997

Technical Support

Performed complete classroom setup for authorized Microsoft, Novell, Lotus, and Internet courses. Ensured

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proper functioning of all equipment in Sylvan Prometric testing area.

Wired and programmed company PBX system.

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CONNECT COMPUTER CORPORATION, Fairfield, CT 1993- 1995

Service Technician

Repaired and programmed client computers, servers, and networks.

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EDUCATION and CERTIFICATIONS

Eastern Connecticut State University, Willimantic, CT

Undergraduate Studies, Communications and Computer Science.

Microsoft Certified Professional

Cisco Certified Network Associate

CompTIA A+

TECHNICAL SKILLS

Microsoft Products/Operating Systems: Server 2000, 2003, 2008, Exchange 2000, 2003, 2010, Windows 2000

workstation, XP, Vista, Windows 7, and Windows 8, Office 2000, 2003, 2007 with Visio, 2010.

Internet / WAN Media and Line Encapsulations: Cable, DSL, Frame Relay, T1/E1, CSU/DSU, Synchronous Serial

and PPP

Advanced Router/Switch / Firewall: Managing and Configuring boot image files, creating and configuring VLANS,

writing Access Control Lists, TACACS+

Routed Protocols: TCP/IP, IPX/SPX, and Routing Protocols: RIP, IGRP, EIGRP, and OSPF

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