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Customer Service Engineer

Location:
Atlanta, GA
Posted:
October 18, 2014

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Resume:

Zhihao Richard Liu

*** ********* ****** **, *** S8 acge4c@r.postjobfree.com

Atlanta, GA 30309 678-***-****

OBJECTIVE

Lean Green Belt Certified Industrial Engineer seeking to help companies reduce costs and improve processes by means of a position

in the field of Industrial Engineering, with an emphasis in manufacturing, supply chain, material handling, and logistics.

EDUCATION

Georgia Institute of Technology, Atlanta, GA August 2012 - December 2013

Master of Science in Industrial Engineering

GPA: 3.30

State University of New York at Buffalo, Buffalo, NY August 2008 - May 2012

Bachelor of Science in Industrial & Systems Engineering

Bachelor of Arts in Mathematics

School of Engineering and Applied Sciences Senior Scholar, Dean’s List (Fall 2008 - Spring 2012)

GPA: 3.92

EXPERIENCE

AGCO Corporation, Duluth, GA

Continuous Improvement Engineer January 2014 - Present

Collaborated with line design team in Hesston, KS facility on PFEP (Plan for Every Part) project. Redesigned part

supermarket based on parts characteristics (dimensions, usage rate, retrieval frequency to improve materials flow, reduce

materials picking time by 25%, reduce materials handling costs, clear space on the assembly lines and provide possibility to

utilize space for other needs. Communicated with material handlers and assembly operators about PFEP concepts and gained

their support.

Sole dedicated designer for Beloit, KS facility fabrication and welding supermarket, and achieved 40% reduction in picking

time.

Participated on team to create a user friendly OEE (Overall Equipment Effectiveness) data recording and reports generating

software using Excel VBA. The OEE software has successfully been implemented in the fabrication and painting area in

Jackson, MN plant, and OEE reports are used by management to target production issues and improve pro duction

productivities. Responsible for OEE software implementation and training for the rest AGCO North American factories.

Led Continuous Improvement intern to design a Part per Container Calculation spreadsheet using Excel VBA . The software

takes into account part and container weight, volume, dimension, and orientation constraints, floor space limitation and usage

rate, achieving 90% accuracy based on part experimental results. It provides a theoretical method for parts per container

calculation rather than random guessing, will be used for floor space calculation (warehouse, supermarket, and line side), and

achieve one-point-touch material flow.

Assisted North American Continuous Improvement Director on Total Productive Maintenance (TPM) training in Jackson,

MN plant. Developed autonomous maintenance checklist and preventive maintenance plan; implemented visual management

in Paint Booth to easily illustrate cleaning, inspection, lubrication and readjust point; and created TPM one -point lesson.

Assisted North American Continuous Improveme nt Director on 5S+1 training in Assumption, IL plant. Sorted tools and parts

based on frequency of usage, red tagged unutilized tools; set tools and parts in order and specific locations; defined cleaning

standards; standardized sorting rules, cleaning rules, and permanent locations; visualized management and perform monthly

and quarterly audits.

Assist manager to coordinate emission system component traceability project and internal audit. Communicate with factory

engineers and suppliers located in America, Europe and Asia to make sure submitted information follow AGCO standards.

Organize meetings, keep track of open issues, and provid e timely answers and feedback.

Manufacturing Intern May 2013 - December 2013

Sole dedicated developer of OEE Introduction Plan for seven North American factories. Created plan for implementation

and instructions for future use across multiple departments and management levels. Collected information through surveys,

interviews and research. Laid out continuous improvement plan by defining a four phase deployment process: Deming plan,

do check, and act cycle; total productive maintenance; lean manufacturing; and six sigma methodology. Deliverables

included step by step instructions, metrics, analytics, tools and techniques.

Created and presented competitive analysis of three software suppliers considered for purchasing to Director of Global

Manufacturing Projects. Worked directly with software suppliers to document and compared OEE supplier capabilities.

Outlined product features, data storage, support, reporting abilities, licensing, and cost analysis based on company

requirements for system data integration and methodology.

Analyzed and categorized factors associated with downtime at specific painting plant. Developed cause and effect diagram

which helped visualize, identify, and analyze the identified downtime reasons to focus and devote time and resources on root-

cause problem solving.

FAW-Volkswagen, Changchun, China

Industrial Engineering Intern June - July 2012

Conducted self-study to calculate efficient performance time to complete assembly line operations and compared to current

standard operation time. Developed new standard procedure for assembly line operations which resulted in a 15% increase in

utilization rate.

Identified inefficiencies and safety issues at welding workstations. Redesigned welding station to the appropriate size for

number of welders as well as developed a rolling system that allowed tool to automatically return to original position after

use which decreased non-valued-added activities and increased safety and productivity of welders.

Used 5S principles to reorganize paint tool locations. Implemented new cleaning and painting operation systems which

achieved 15% more time efficiency.

The Wine Room, Williamsville, NY

Supply Chain Management and Operations Research Intern January - May 2012

Designed new forecasting method based on Winters Seasonal forecasting which predicted sales within 90% accuracy;

allowed store to maintain safety stock based on demand variation found during replenishment lead-time analysis, resulting in

a decrease of inventory costs by 15%. Forecasting model was adopted and currently still utilized in supply projections.

Analyzed product turnover to reorganize storage and improve access efficiency by 20%.

State University of New York at Buffalo, Buffalo, NY September 2011 - May 2013

Research Assistant

Utilized Principal Component Analysis (PCA) method to remove the dependency of covariates as a preliminary step for the

casual inference with observational data. By removing the dependency, there was a substantial increase in computational

efficiency. Proved effectiveness of PCA Method by analyzing experimental data using R programming language and Excel.

Calculus II Teaching Assistant January - December 2011

Prepared and facilitated weekly recitations which reinforced and provided students with assistance in course materials.

Assistant Student Manager for Governor’s Dining Hall September 2009 - May 2012

Directed and managed general restaurant operations and logistics such as staff requirements, supply needs, and food quality

maintenance to ensure a positive dining experience. Received highest level award recognizing work ethic and excellent

customer service.

SKILLS

Lean Green Belt Certification by Institute of Industrial Enginee rs (IIE)

Engineer-In-Training – Industrial Engineering by National Council of Examiners for Engineering and Surveying (NCEES)

Lean Manufacturing, Six Sigma Process Improvements, Warehouse Management, Forecasting Techniques and Logistics

Systems

Software: Arena Simulation, AutoCAD, Matlab, Minitab, R Statistics Language, and Microsoft Office

PROFESSIONAL AFFILIATIONS AND HONOR SOCIETIES

Georgia Tech Chinese Friendship Association, Treasurer Fall 2012 - Fall 2013

Georgia Tech Graduate Student Government, Senator Fall 2012 - Fall 2013

Alpha Pi Mu (National IE Honor Society), Member Spring 2011 - Present



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