Neeru Sharma

BH-***, Pratap Vihar, Sector-**,Ghaziabad.

Email: acge3s@r.postjobfree.com

Phone: 91-886*******

Brief Overview

. An energetic professional with 4 years experience in the area of After

Sales Operations, Customer Relationship Management, Office

Administration, ERP SAP, 4QT, and Service Tax

. Presently working with Overseas Buildcon India (P) Ltd, Ghaziabad as

Asst. Manager-CRM.

. Strong business and functional knowledge in the area of Demand Generation

Process, Collection, Log in Company's Database in ERP SAP

Module(SDGEN,FIAP), ERP 4QT.

Career Milestones

Present: Since Feb'14 to present with Overseas Buildcon India (P) Ltd.

Currently designated as Asst. Manager-CRM

Responsibilities Handle:

. Interest calculation on delay payments.

. Office Management, Admin Activities.

. Issue Demand Letters, Payment Receipts

. Enter Payment of customers in ERP

. Demand Generation, Issue Payment Receipt.

. Handling Customer's Queries regarding payment issue, demand & any

other matters.

. Make Calls for payment to the clients.

. Provide banking information regarding loan.

. Team Management.

. Resolving Issues, transfer of property, cancellation & refunds.

Past: 03 years 4 months with Supertech Limited, Noida (Corporate Office).

Designated as Asst. Manager-CRM

Responsibilities Handled:

After Sales Operations:

. Handle approx. 2000 customer's database(Project-Ecovillage-III &

Oxford Square)

. Generate Demands/Reminders on monthly basis from ERP SAP & 4QT to

customers of assigned project.

. Generate Billing in Supertech ERP Software(E-Services).

. Maintain MIS Reports on daily/weekly/monthly basis.

. Do Interest Calculation on late payments as per customer's request for

Settlement.

. Get Creation of Material in SAP of any newly launched Tower/Block.

. Issue Cancellation Letters due to non-payment.

. Process revival of cancelled unit on the basis of fulfilment of

conditions.

. Implementation of Service Tax on purchased property.

. Prepare Statement of Accounts.

. Reconcile customer's payment with Bank Statement.

. Prepare Broker Report as per management requirement.

Transfers of Property:

. Check & Verify all documentation of Transfer of Property.

. Process cases to Legal Department for verification the facts.

. Do Transfer Entry in SAP in different type of Property Transfers

. Handling Ownership Transfer, Fund Transfer to Another Unit, Main/Co-

Applicant Removal or Addition.

. Generate Transfer Vouchers and get it signed by Authority to complete

the transfer process.

Customer Relationship Management:

. Handle Customer's various queries regarding their payments, Demand

Letters, Service Tax.

. Process all the refunds request to Refund Team.

. Generating Allotment Letters, & Issue Payment receipts.

. Mailing to clients for project details & revert on their queries.

. Filling up Booking/Application form with all relevant details like

Personal particular, Property details etc.

. Make calls to customer for recovery & collection.

. Best to Achieve Targets.

. Process Brokerage Bill of Channel Partners.

Academic Credentials

Master of Business Administration (MBA) with Dual Specialization- Finance

(Major) and HR (Minor) from Venkateshwara Institute of Technology

Meerut affiliated to AICTE & UP Technical University in 2010. (Secured

71%)

Bachelor's Degree in Commerce from CCS University Meerut in 2008. (Secured

64%)

Senior Secondary in Commerce from U.P Board in 2005. (Secured 72%)

Higher Secondary in Commerce from U.P Board in 2003. (Secured 69%)

Computer Proficiency

. Basic Fundamentals of Computers.

. MS Office Package. Expertise in MS Excel.

. Accounting Software-Tally upto ver. 7.2

Personal Particular

Date of Birth : 23rd Dec, 1988

Husband's Name : Mr. Abhishek Pathak (Govt. Employee)

Gender : Female

Marital Status : Married

Language Known : Hindi & English (Read, Write & speak)

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