Randall A. Penvose

**** ***** **.

Kissimmee, FL 34744

407-***-**** ? acge3j@r.postjobfree.com

Professional Summary

Systems-oriented Operations, Sales and Profit Building, Restaurant

Management Professional leveraging 20+ years of Leadership and Consulting ?

Corporate and Franchise specialist helping restaurant owners build thriving

businesses in a highly competitive arena ? Guest focus approach that

results in ongoing improvement in guest satisfaction and positive year over

year sales trends consistently leading company world-wide ? Utilizing

mentorship as a cornerstone to create a dynamic team of results driven

managers who exemplify their company's values ? Operations efficiency

specialist, implementing best practices across several major U.S. markets ?

Top performing professional who thrives in high volume, high-expectation

environments ? Articulate communicator, building rapport and trust at all

corporate levels ? Mature leader with high integrity and a strong work

ethic

Core Competencies

P&L management ? Profitability and expense management ? New unit opening

specialist ? Marketing Co-Op Management ? HR and Training Specialist ?

Employee retention and recognition ? Customer relations ? Client relations

? Operations Management ? Franchising ? Business Analysis ? Financial

Planning ? Strategic Planning ? Project Management ? Site Selection ?

Staffing, training, and employee engagement ? Hands-on, participative

management style ? Follow-through and attention to detail ? Passionate

about leading by example ? Exceptional presentation skills ? Meticulous

about proactive operational excellence ? Consistently achieving the

unexpected

Professional Experience

RPE CONSULTING Orlando, FL

Independent Contractor, North and Central Florida - Apr/2011 - Present

o Provide operations and HR support to independent restaurant operators.

o Management development and leadership training.

o Profit and loss statement analysis and action plan development.

o Growth strategy and new unit opening support.

o Flashbanc - A leading National Merchant Service Provider of credit

card processing and other electronic payment solutions in almost every

vertical market throughout the United States.

Perkins-Marie Callender Inc. Orlando, FL

A privately owned chain of restaurants serving guests nationwide.

Regional Manager - Dec 2009 - Apr 2011

Served as a Multi-unit Manager responsible for six restaurants in the

Orlando DMA. Reported to Area Vice President for Southeast. Provided

leadership, support and strategic direction to units in North and Central

Florida.

o Managed 8 direct and 15 indirect reports.

o Exceeded company goal for Food Gap by minimum of .3% each quarter.

o Exceeded company goal for Labor (CPH) by minimum of .2 each quarter.

o Region eclipsed year over year sales growth every quarter.

o Designed and implemented "box lunch" program tested in Florida

regions. Test units returned as much as $2000 incremental weekly sales

on consistent basis. Program instituted system wide upon completion of

test.

Maali Restaurants Inc Orlando, FL

A Franchisee of Metromedia Restaurant operating four high volume outlets in

the Orlando area. These locations were four "highest volume" units

worldwide every year.

Director of Operations - Feb 2004 - Nov 2009

Reported to Vice President of Restaurant Operations. Provided leadership,

support, and development to management and staff giving exceptional service

to customers on consistent basis.

o Managed 5 General Managers and 25 mangers and shift leaders.

o Responsible for $20MM+ annual sales, P&L management, facilities and HR

management.

o Reduced operating food costs by 3% through innovative purchasing

programs through MRG approved vendors.

o Reduced operating labor costs with systematic productivity model and

wage administration.

o Rebuilding of initial Orlando restaurant resulted in unprecedented

$6.5MM in annual sales.

o Each GM inducted into MRG Circle of Excellence recognizing peak

performers at every level of organization.

Metromedia Restaurant Group Plano, TX

A privately owned company of restaurant chains consisting of Ponderosa,

Bonanza, Steak & Ale and Bennigans. A subsidiary of Metromedia

Communications.

Franchise Business Consultant - March 1992 - Jan 2004

Reported to President and COO. Served as primary liaison to Franchisees in

several major U.S. markets. Responsible for Brand Protection and

contractual agreements with each franchise group.

o Responsible for as many as 75 restaurants with annual sales in excess

of $100MM.

o Led all divisions worldwide in sales and sales increases for 13

consecutive years.

o Teach, train, and provide coaching in all aspects of operational

excellence. Led all efforts for daily operation and new product

introductions.

o Directed marketing co-ops and insured proper execution of marketing

plans.

o Assisted Franchisees in yearly business plans with quarterly updates.

o Planned and directed as many as 50 new unit openings. Help franchise

teams stay on timeline during construction. Select, train, and

supervise new unit opening teams to maximize execution during critical

opening weeks.

o Assisted franchise groups in MRG re-imaging program designed to update

and remodel restaurants. Many units achieved as much as 30% increase

in annual sales during first year.

o Assisted corporate staff in site selection process for new units.

o Served on corporate Purchasing and Operations Committees.

PRIOR POSITIONS HELD

MRG Area Manager June 1989-Mar 1992

MRG Operations Training Instructor Aug 1988 - June

1989

MRG General Manager Feb 1979 - Aug

1988

SAGA Food Service Director (Ithaca College) Sept 1976 - Feb

1979

Education

Ithaca College, Ithaca, NY

B.S., History

Professional Development, Notables

o Management development program, MRG

o Leadership Effectiveness and Development. Batrus Hollweg.

o Management 2000. Franchising / Bob Gappa.

o Change Seminar and Workshop / MRG Development Center.

o Leaders As Coach / MRG Development Center.

o Coyote Management / Joel Weldon.

o Certifications/executive education achieved:

. ServSafe food safety program, National Restaurant Association

. Certified Instructor / ServSafe

. Attendee to Woman's Foodservice Forum / "Open Minds, Open Doors:

Leadership in the New World." March 1999.

o Situational Leadership Module, Ken Blanchard.

o Professional Organizations include NRA, FLRA.

o Civic Involvement:

. Give Kids The World / Kissimmee, FL

. Habitat for Humanity

. All NY State High School Baseball Team

. Two time NCAA Finals Division III Baseball Tourney

o Willing to consider domestic relocation

Contact this candidate