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Service Representative Project

Location:
Cherry Hill, NJ
Posted:
October 18, 2014

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Resume:

Arif Fazal, CSM

**** ****** *****

Voorhees, NJ, 08043

732-***-****

acge0x@r.postjobfree.com

PROFESSIONAL SUMMARY

A dedicated Professional with a can do attitude, broad base

experience and applied knowledge in Operations. High level

responsibilities consisted of Project Coordination, managing

onshore and offshore teams, User Acceptance Testing (UAT), Business

Analysis and Process Improvement. As a Certified Scrum Master (CSM)

participate in scrum planning, facilitate sprint calls and provide

support and training for junior team members. Accountable for

managing specific assignments associated with client on-boarding,

launching new application, performing UAT and client support.

EXPERIENCE

Liquidhub, (Consultant at Vanguard)

03/13-Present

Malvern, PA.

. Perform User Acceptance Testing (UAT) and manually test TLM

Smartstream reconciliation application, Cognos reports and

ensure all feeds are loaded correctly and risks are identified

in a timely manner.

. Create test plan and test cases based on business requirements,

user processes and contribute to test strategies under which the

testing is performed.

. Execute test cases, and document results to ensure that

functional and nonfunctional requirements are met and

participate in regression testing for various lines of

businesses in Retail Investors Group.

. Create and maintain test cases in HP Quality Center and interact

closely with technology service providers

areas such as production support, environment support and

development areas for various testing inputs

. Track testing progress and provide updates to senior management

on weekly basis.

. Log and monitor defects found during UAT testing in defect

tracking tool Team Track.

. Test various source reports to check for the accuracy of data

coming into TLM.

. Train and act as a mentor to junior testers and provide training

to business users on TLM Smartstream application.

. Work closely with business users to identify appropriate User

Acceptance Tests to validate any changes, obtain sign off from

business and ensure issues are fixed before the release date.

. Participate in requirements gathering sessions to understand

testing requirements and objectives

. Involve in all aspects of testing lifecycle such as identifying

acceptance criteria, strategy planning, execution, bug fixing,

audit review and acceptance to the business.

. Participate in scrum planning and facilitate sprint calls.

Makosi, Business Analyst (Consultant at Barclays)

10/12-1/13

New York, NY.

. Responsible for gathering business requirements from stakeholders and

worked with IT to enhance existing

Global Supervisory Review Tracking (GSRT) application for

Compliance group at Barclays bank.

. Coordinated and participated in User Acceptance Testing (UAT)

related activities and prepared user training manual.

. Logically translated business needs for technical development by

Systems personals. Completed business analysis and implemented

sustainable solutions to business issues to improve workflow and

reduced costs.

. Updated and maintained SharePoint site to track project documents.

. Ensured that tasks are carried out in accordance with risk and control

guidelines.

Citigroup, AVP- Reconciliation Manager

01/12-02/12

New York, NY

. Liaised with IT in building logics and enhancement for reconciliation

tools and performed manual testing.

. Managed and monitored testing progress of offshore team and ensured

all deadlines are met.

. Ensured controls are set up correctly in trade reconciliation tool

Transaction Lifecycle Management (TLM).

. Implemented control processes and reports to monitor spikes in breaks.

HSBC, Credit Derivatives Operations Specialist

10/10-12/11

New York, NY

. Worked as a Project Coordinator on launching document tracking

application Thunderhead for

Credit Derivatives trades and chaired calls with global

teams.

. Led UAT phase by assigning test cases to the team and ensured test

cases are executed as per the

requirements, updated Quality Center for management review and

participated in Regression testing.

. Reported project issues related to UAT to senior management and

ensured proper resolution to Issues and

Risks identified.

. Assisted Senior Managers on industry initiatives such as testing

internal systems for Dodd-Frank legislation

related to derivatives clearing.

. Tracked and managed resource schedules and distributed meeting

agendas to onshore and offshore team.

. Developed Standard Operating Procedures for offshore team and

ensured the procedures are followed correctly, identified gaps

and took necessary steps towards process improvement which

resulted in increased productivity.

. Contributed to the development of UAT process and ensured

sufficient planning took place for testing.

. Tracked and managed project deliverables against plan and worked

closely with Business Analysts and Project Managers in raising

and documenting defects in order to roll out new and

modification of existing application.

. Assisted Internal Auditors in ensuring all procedures are updated

regularly.

MetLife, Financial Service Representative

05/10-10/10

Lawrenceville, NJ

. Created and implemented business development strategies to

attract new clients.

. Evaluated financial information obtained from clients to

determine the products and services best suitable

to meet their financial objectives.

JPMorgan, Associate (Formerly Bear Stearns, VP) - DTCC Group

07/06- 03/09

New York, NY

. Managed and coordinated the entire migration process and ensured

all internal systems are tested before trades are migrated from

Bear Stearns internal systems to JPMorgan.

. Performed hands-on testing and guided other member of the team.

. Tracked and documented defects and updated senior management of

the status on a daily basis.

. Assisted in meeting the firm's obligations with regard to industry

targets that are enforced by the regulators.

. Liaised with various in-house groups such as front office,

credit, legal, documentation group to resolve trade

discrepancies and acted as a main point for contact for any

system issues.

. Team leader for a group of 10 members.

Morgan Stanley, Associate - Prime Brokerage Group

02/06-07/06

New York, NY

. Responsible for trade confirmation for Credit Default Swap

(CDS) and resolved trade breaks in DTCC/Deriv Serv electronic

matching system.

. Represented the firm in performing regression testing for the

enhancement of DTCC application used by various banks and hedge

funds on Wall Street.

. Developed and maintained Client and Broker Dealer

relationships which resulted in smooth resolution of issues

identified during the testing.

. Acted as a main point of contact between technology and

business teams.

Bear Stearns, Confirmation Specialist (05/04 - 02/06)

11/03 - 02/06

New York, NY

. Actively involved in all phases of project planning, development

and testing, from initial concept through

system test phase and user acceptance tests in launching

document tracking application Scrittura.

. Provided insight to senior management to improve workflow

. Processed trades in front office application Calypso in test

environment, performed User Acceptance Testing (UAT) and

ensured all the functional and non-functional requirements are

met before the application goes into production

. Participated in weekly team meetings to discuss various ad-hoc

projects assigned to the team.

EDUCATION

Rutgers University B.A Information Technology & Informatics,

October 2002

New Brunswick, NJ

CERTIFICATIONS

Certified Scrum Master (CSM)

January

2014

SKILLS MS Excel, MS Word, SharePoint, PowerPoint, HP Quality Center,

Cognos, Scrittura, TLM, Lotus Notes, DTCC, Calypso, GSRT, Team Track,

Planview



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