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Customer Service Manager

Location:
Bakersfield, CA
Posted:
October 15, 2014

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Resume:

Steven D. Rotz

CPT ********

**** **** **, ***********, ** 93312

acgdzp@r.postjobfree.com ~ 661-***-****

Dear Laboratory Manager:

Thank you for the opportunity of being considered for employment with your

company as a Certified Phlebotomist. With that purpose in mind, I have enclosed my resume for your review and consideration.

I am a Certified Phlebotomy Technician, both State and nationally, with excellent skills in all modalities of phlebotomy, and working with a wide range of patients. My skill level includes securing 50 to 80 venipunctures daily, and 15 in a busy hour. My background includes over 20 years of experience working directly with people, and providing excellent customer service. I am very punctual, hard-working, self-motivated, committed to excellence, and take pride in a job well done. I possess a positive and confident attitude, and this enables me to obtain blood specimens with

ease. I believe that I am the best candidate for this position because of my excellent work ethic and phlebotomy skills.

I look forward to meeting with you personally to discuss how my experience and

s kills will contribute immediately to your organization. You may reach me directly

at 661-***-****.

Thank you for your consideration. I am looking forward to joining your team and working with you in the very near future.

Sincerely,

Steven D. Rotz

Steven D. Rotz - CPT00070165

3301 Moss St, Bakersfield, CA 93312

acgdzp@r.postjobfree.com ~ 661-***-****

OBJECTIVE

Phlebotomist, Certified Phlebotomy Technician, Patient Services Technician, Lab Assistant,Customer Service Rep

SKILLS

Patient Identification

Finger/Heel Sticks

Computer/Typing 50 wpm

Vaccutainer System

Specimen Labeling/Transport

Butterfly Techniques

Business Law

Customer Service

Medical Terminology

Universal Infection Control

Charting/Filing

Blood Composition

HIPAA/OSHA

Centrifuge

Telephone Etiquette

Venipuncture

Excellent Bedside Manner

WORK HISTORY

Phlebotomist Extern: Kaiser Permanente ~ Fontana, CA Apr 2014 – May 2014

Performed a variety of blood draws by venipuncture, vaccutainer, capillary puncture, butterfly, and fingerstick techniques, from patients of all ages. Secured 50 to 80 blood specimens daily, and 15 during a busy hour.

Processed and centrifuged blood. Utilized computerized database to accurately verify patient identification and doctors’ orders. Stocked rooms with laboratory supplies, and maintained a safe and sterile work area.

Operations Manager: Diversified Property Inspection Services ~ Riverside, CA Feb 2002 – Jul 2013

Followed OSHA guidelines and safety precautions. Taught employees in proper health and safety procedures. Managed all operations of a Real Estate Inspection Company including Marketing, Accounting and Operations.

Conferred with real estate agents and loan officers to secure proper orders for real estate inspections. Scheduled inspections with sellers and conducted real estate inspections safely and expediently, generating proper

inspection reports on computer.

Facility Manager: Microsemi Corp. ~ Santa Ana, CA Jan 1988 – Oct 2001

Actively participated in equipping all employees with health and safety t raining, which minimized injuries and increased production. Health and safety training extended to proper disposal of hazardous spills, clean up,

removal of clutter, proper lifting techniques, and referral to health clinics for flu shots and vaccinations. Directed all Maintenance, Safety and Hazardous Materials Management for a multi-site Semiconductor Manufacturer.

EDUCATION

U.S. Colleges of Health & Human Services ~ Riverside, CA Mar 2014 – Apr 2014

Certified Phlebotomy Technician

Medical Terminology, Patient Identification, Venipuncture Procedure, Skin Puncture Procedures, Butterfly Techniques, Universal Precautions, Blood Composition, Specimen Labeling and Transport, Quality Assurance, Legal Aspects, and OSHA Guidelines. Continuous participation in phlebotomy laboratory procedures.

Golden Gate Theological Seminary ~ Brea, CA Jan 2008 – Dec 2011

Diploma of Theology

Riverside Community College ~ Riverside, CA Sep 2002 – Jun 2006

Business Management

University of Irvine ~ I rvine, CA Mar 1992

Hazardous Materials Certification

PERSONAL REFERENCES

Michael Yeamans Pastor 951-***-****

Years known: 8 Yrs.

Linda Rovira Haz. Mat. Specialist 951-***-****

Years known: 20+ Yrs.

Corky Colbert Logistics Manager 951-***-****

Years known: 12 Yrs.



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