Qualifications

Professional Windows Systems Administrator with extensive leading-edge IT

experience in delivering exceptional customer satisfaction and improving

overall operations. Proficient in front-end and back-end operations,

development and support with an excellent record of bringing mission-

critical projects in on schedule and within budget. Strong interpersonal,

communicative, and organizational skills. Intuitive analytical ability to

attain system and application level solutions. Project proficiency

including analysis, design, development, implementation, documentation and

evaluation.

CORE COMPETENCIES

. Operating Systems

. Process Analysis

. Team Development

. Active Directory

. DNS

. Group Policies

. DHCP

. Powershell

. Account and Share Management

. Data Center Racking, Stacking and Cabling

. Problem Solving

. Network Protocols

. Customer Service

. Storage & Backup

. Monitoring and Troubleshooting of System Performance

EDUCATION AND TECHNICAL EXPERTISE

Certifications: MCP, MCSE

Hardware: Dell and HP Servers, Client and Server Hardware, RAID, SAN,

Cisco Routers and Switches, Tape Backup Units, UPS,

Printers, Wireless Access Points

Software: Windows (All versions 2000-2008), Active Directory, Terminal

Services, Virtualized and Physical Servers, Office, Veritas

Net Backup, SEP

RELEVANT EXPERIENCE

Independent Consultant Colorado

Springs, CO

Provides technical support for small businesses and end users in the

Colorado Springs area

Systems Engineer (November 2013 to Present)

. Active Directory support including DNS, DHCP, User and group

modification, User account troubleshooting.

. Server and Desktop Support and troubleshooting.

. Performance monitoring and troubleshooting.

. File backup and restore.

. Printer support

Catholic Health Initiatives

Englewood, CO

One of the top health care providers with over 70 hospitals and health care

related facilities in the United States employing over 80,00 persons.

Windows Systems Engineer and Technical Analyst (2007-2013)

. Application support for Kronos version 6.1 and 6.3.7.

. Designed and implemented Kronos 6.3.7 for an 80,000+ user base.

. Continued support for Super Users to analyze and supply solutions for

issues with testing before and after implementation.

. Enterprise Administrator for 6000+ Windows 2003 and 2008 physical and

virtual servers in a Forest of 30 child domains.

. Top Tier support for local IT for all Active Directory issues

including DNS (all areas), DHCP, WINS and GPO's.

. Support for OCS 2007 and Lync 2010.

. Managing users, groups, and share permissions.

. Migration of users, computers, groups, and distribution lists all

across the Forest.

. Updating servers with software and firmware patches

. Hardware support for Dell and HP servers

. Extensive Data Center experience for racking, cabling, installing, and

configuring server operating systems and hardware

. Experience backing up servers and restoring files with VERITAS

NetBackup.

Classen Computer Consulting Colorado

Springs, CO

Computer consulting firm servicing over 200 small businesses in the

Colorado Springs area.

Senior Consultant (2005-2006)

. Remote and onsite support of entire server network including

Windows 2003 and Windows 2000 servers and many different types

of networking equipment.

. Complete support for all end users for all company clients.

. Deployment of several Small Business Servers and networks.

. Hardware supported: HP and Dell servers and switches, desktop

workstations, laptops.

. Software supported: Symantec Anti-Virus Enterprise Edition,

WebRoot Anti-Spyware Enterprise, Symantec Backup Exec 10d,

Windows XP Professional, Office 2003, Windows Server 2003/2000,

Active Directory, DNS, DHCP, GPO's, and Windows Small Business

Server 2003.

. VERITAS NetBackup for file retention and restoration.

Hewlett Packard Colorado

Springs, CO

Contract employee providing helpdesk support to Microsoft employees.

HelpDesk (2005-2005)

. Windows operating system .

. VPN issues.

. Application and printing issues.

Getronics Remote/Traveling

Contracted to Wachovia Securities during its acquisition of Prudential

Finanacial.

Team Lead / Migration Specialist (2004-2005)

. Traveling position (100%)

. Team Lead for up to 10 local contractors at each site

. Install pre-configured Windows servers to replace older Novell servers

. Reconfigure desktops for new environment (i.e.; remove Novell client,

reconfiguring Lotus Notes, drive mappings, reconfiguration of

printers, reconfiguration stock market specific software).

. Reconfiguring routers and switches for new office locations.

. Problem resolution for end users on first day of business after an

office move or equipment change.

. Coordinating with Office managers, furniture and equipment movers,

corporate real estate personnel for all issues relating to computer

equipment and scheduling of down time.

Hewlett Packard Colorado

Springs, CO

Various different job functions for contracts held by HP.

(1995-2003)

. Windows Server Administration .

. Helpdesk Trainer.

. Disaster Recovery for American Express during 9/11.

. Desktop support.

. Helpdesk Analyst.

References: Available upon request

Contact this candidate