ERRICK RUFFIN
P O Box *****
Trotwood, OH *****
acgdz9@r.postjobfree.com
Customer Service Professional with sales background seeking customer
service/sales position
EXPERIENCE:
Western & Southern Life 05/13 Present Work as a Financial Service
Representative meeting the middle-income client needs for risk protection and financial
security. Contact and secure appointments with prospective and current clients for the
purpose of sales, conservation, and servicing the accounts.
ECI, Inc 01/12 – Present Residential Home Specialist providing care to
Individuals with Developmental Disabilities. Providing an active, recreational, and
caring family atmosphere. Provide non medical transportation to and from work
settings and in the community.
Kohl's 10/11 01/12 POS Responsible for greeting customers and ensuring that
purchases were processed accurately and efficiently. Resolves customers'
issues, assisted in training new store Associates and ensured that credit
standards were communicated.
Benchmark Masonry 09/11 12/11 Work as Laborer providing the Masons with the
materials needed to perform their jobs, cleaned up the construction site, building
and tearing down scaffolds, and other necessary duties that will allow the
Masons to perform their job with efficiency.
Cox Ohio Publishing 03/08 10/10 Maintain a variety of active advertisers
focusing on transactional business and new business development. Maintain and
grow revenue through regular customer contact via email, mail, or
inbound/outbound calling.
L M Berry Company 08/06 03/08 Leadership Development Program (promoted)
Management trainee program to develope leadership skills necessary to become
a Team Leader. Marketed Yellowpages.com Advertising, Websites, and Search
Engine Solutions to new and existing customers.
Freight Handlers, Inc 05/05 03/07 Trainer (Promoted) Responsible for training
new hires in pre shift procedures, how to properly complete a load assignment,
and the proper use of each type of equipment. Unloader Inspect equipment;
obtain load assignments and safely complete each one and break the load down.
Miles & McClellan Construction Company 09/03 05/05 Laborer providing masons
with material to lay block, stock block, get mortar, rebar, custom cut block, build
scaffolds, grout, and clean the construction site.
Ameriquest Mortgage 08/01 09/03 Account Executive responsible for contacting
prospects thru telemarketing, taking applications, debt consolidation, home
improvements, and refinancing.
Mutual Savings Life Insurance Company 08/98 08/01 Insurance Agent
responsible for collecting insurance premiums, meeting minimum sales
standards, contacting current and prospective clients, and mastering product
knowledge.
The Golden Tiger Karate Club 11/96 04/00 Owner/Instructor Taught children and
adults the art of TaeKwon Do Karate, handled bookkeeping, advertisement, and
the overall operation of the school.
Allstate Insurance Company 05/96 08/98 Technology Support Representative
Worked with Alstar software and hardware problems; troubleshoot for Agents
processing customer applications, problem solving and investigating for
agencies, underwriting and home office on complaint calls.
The Athlete's Foot 07/96 05/97 Keyholder Served as an assistant to the store
manager responsible for training part time employees, maintaining sales,
checking inventory, responsible for all necessary bookkeeping, dropping the
night deposits, and opening and closing the store.
Bill's Dollar Stores, Inc 07/94 05/96 Tax/Rent Clerk (promoted) Prepared sales tax
returns, handled delinquent tax returns, key sales tax and rent data, checking the
rent edit for errors, prepared journal entries and filing. Transfer and Over/Short
Clerk (promoted) Process transfer and over/short documents, key data into the
database, handle inventory control questions, prepare shipment edit, make
journal entries and file. Sales Auditor Process weekly sales and petty cash
reports daily.
Education:
Jackson State University Bachelor of Science 5/90
Jackson State Accounting Major, G.P.A. 3.65/4.0
Activities:
Alpha Phi Alpha Fraternity, Inc, JSU Accounting Society, JSU Karate Club,
Gospel Ensemble
REFERENCES AVAILABLE UPON REQUEST