DARRYN G. FOSSAND

**** ****** **** **** ********, MN 55386 acgdyh@r.postjobfree.com 612-***-****

FRANCHISE DEVELOPMENT DIRECTOR

Successful franchise owner with more than 17 years of successful results managing high performing, award

winning, professional sales, marketing and service teams.

Build and manage strong sales, marketing and service teams, including development and

implementation of training, compensation and incentive programs.

Provide leadership and guidance in development of sales, marketing and service processes to improve

client satisfaction and increase sales.

Develop and implement short and long-term strategic marketing, sales and business plans to

ensure continued gains in revenue, market share and profit performance.

Communicate a clear, strategic marketing and sales vision, effectively training and coaching both

veteran and junior team members.

SKILLS

- New Business Development - Customer Relationship Management

- P&L Management - Staff Training & Development

- Strategic Planning - Negotiations

- Facility Management - Budgeting & Forecasting

- Sales Presentations - Motivating Teams

- B2B & B2C Sales - Marketing & Advertising

- Recruiting & Hiring - Trade Show & Event Marketing

PROFESSIONAL EXPERIENCE

Marketing/Sales and Service, Owner, DirectBuy – Bloomington, MN 1996 to Present

Responsible for directing a team of 10 sales and 30 service staff. Formulated marketing/advertising and business

development strategies to drive revenue growth while simultaneously enhancing the customer service experience to

maximize sales opportunities and build brand loyalty. Outcomes:

Grew sales 2300% (not a typo) from $500 thousand in 1997 to over 12 million in 2014 before business was sold.

Led the growth of the marketing/sales and service departments from 8 employees to 40+ employees. Established a

competitive sales and service team by offering aggressive compensation, desirable benefits packages and

performance-driven sales-incentive programs.

Implemented and managed a $500 thousand marketing/advertising campaign that doubled sales revenue in one

year.

Took service from bottom 10% in company to being awarded Service Center of the Year in 2002 by improving

sales and service policies and practices, developed standards for customer relationship management

DARRYN G. FOSSAND

Resume-Page 2

PROFESSIONAL EXPERIENCE

Pharmaceutical Sales Representative, Forest Laboratories – Minneapolis, MN 1995-1996

Responsible for managing the business of an assigned territory and achieving product specific quota attainment

through execution of sales.

AWARDS AND RECOGNITION

Achieved Recognition From Directbuy For The Following Achievements In Sales & Service.

Mercedes Benz Star of Excellence 1997-2010. (Same as Presidents Club Award)

Pace Setters Trip Qualifier 13 years in a row.

Top 5 Renewal Center of the Year 2000-2014

Top 5 Service Center of the Year 2000-2014

Top 5 Merchandise Sales 2000-2014

Top 10 Sales Center 1999-2011

Customer Service Center of the Year 2002 and 2008

Top 5 Sales Center 2006

Selected to Attend Disney Institute

Selected to Marketing and Sales Task Force 2006-2010

EDUCATION

University Of North Dakota, Grand Forks, ND

Bachelors of Business Administration, Major in Marketing

Degree encompassed all areas of business management, marketing, sales and finance .

Awards and Recognition

University of North Dakota Hockey Scholarship

NCAA Division I National Hockey Championship Team

1601 Hidden Pond Lane Victoria, MN 55386 acgdyh@r.postjobfree.com 612-***-****

Contact this candidate