Customer Service Sales

Meredith L. Powers

*** ******** ****, ********* ** 43031 740-***-****

[pic]acgdye@r.postjobfree.com

OBJECTION To utilize my administrative experience to effectively help an

employer minimize their work load by offering professional

assistance.

EXPERIENCE Administrative

. Performed general office duties including computer work,

typing, and filing

. Produced reports and completed bookkeeping functions as

well as payroll

. Maintained and updated employee records

. Provided administrative support to the sales staff such

as typing proposals, online researching of material,

driving directions, maps, phone messaging, emails and

faxes

. Meticulously checked over sales order for accuracy then

cut material out of inventory

. Proficient in Quick Books, Microsoft Word and Excel

. Notary Public commission expires May 9th, 2017

Customer Service

. Scheduled customer service appointments

. Handled customer and Property Management complaints

promptly and courteously

. Confirmed appointments by phone, e-mail and by fax

. Served as a liaison between customers and sales reps

Sales

. Researched a variety of media to generate sales leads

. Made cold calls to set appointments for 16 sales

representatives

. Delivered oral presentations, made follow-up calls, and

completed sales

. Placed catalog, in-store, and custom orders

Training

. Established and implemented various employee training

manuals

. Created a training manual specifically to ensure company

efficiency and customer satisfaction

. Trained new employees on operations and job functions

. Conducted employee training in a classroom setting and

on the job

WORK HISTORY

01/14-07/14 America's Floor Source (Columbus, OH),

Administrative Assistant

08/12-01/14 Sorensen & Sorensen (New Albany, OH), Doctors

Assistant

11/06-08/12 CPI Industrial Company (Columbus, OH),

Administrative Assistant

01/05-9/06 Haines Publishing (Whitehall, OH), Tele-

Assistant

10/02-04/03 The Good Feet Store (Columbus, OH), Office

Manager

12/01-2/02 Cable Express (Louisville, KY), Dispatcher

07/01-11/01 United Parcel Service, (Louisville, KY),

Administrator

EDUCATION

1998-2001 University of Louisville, Louisville, KY

1996 Associates Degree, Weather Technology, Air

Force

1996. Completed 200 hours of Junior Management School

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