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Customer Service Manager

Location:
Miami, FL
Salary:
35,000
Posted:
October 15, 2014

Contact this candidate

Resume:

***** *** ****** *** : 786-***-****

WAY #*** Email:

acgdx6@r.postjobfree.com

NORTH MIAMI BEACH,

FL

33179

HILARIO VARGAS

Objective To secure a challenging position within a progressive

organization that will allow me to apply my

experiences, leadership and communication skills

towards the growth and development of a business as an

Assistant Property Manager.

Experience Lic. # 30771 Active CAM License 2006 - 2016

Gold Coast Schools

Operations Manager 2010- 2013 Ramada Hotel

LEASING DEPT: leasing of offices, collecting of rent,

fines and violations, extensions, move outs move ins.

Manage all aspects of hotel daily operations: among

them front desk, valet, security, pool, contractors,

housekeeping and maintenance. Others Include: Elevator

and Fire Alarm System Company. Enforcing of guidelines

for Construction Companies working on premises.

Head of Operations Manager 2006 - 2008

Continental Group

Duties included: Managing all Departments for the

Residences at the Bath Club.

Responsible for ensuring a High quality of Customer

Service is maintained throughout all Departments.

Create Standard Operations Procedures for all

Departments.

Write fines and violations to correct incidents as a

way to enforce the Condominium Rules and Regulations.

Create Standard Operations Procedures for all

departments.

D license certified security officer

CPR certified by Red Cross.

Assistant Property Manager 2008- 2009 Jade Winds

Association

Manage and Assist a 916 units Condominium.

Help in the development of issues that arise with 40

year Restoration Process of the Condominium.

Work with bids and proposals and present them to the

Board Members for approval.

Create Agenda for Board Membership Meetings.

Handle Residents requests and give a quick resolution.

Do weekly management reports to update situation on

property.

Knowledge of Microsoft Office.

Upkeep of aesthetics and maintenance projects.

Work with manager to create the yearly budget.

Property Manager on need basis.

Involved in problem solving as it pertains to day to

day activities.

Hold weekly meetings with employees on current issues.

1982 - 2006 Budget Rent a Car

Aventura, Fl

Lead customer service agent

Supervise and direct employees to do their

responsibility correctly, initiate customer contact

and customer satisfaction programs.

Rent and provide customers with safe and clean

vehicles. Promote sales and incentives for the

company.

2000 - 2006 Williams Island

Aventura, Fl

Lifeguard, tend to pool guests, maintain pool

mechanical rooms in working order, and implement

safety issues in pool area.

1998 - 2000 Turnberry Yacht Club

Aventura, Fl

Ramp Manager for valet. And tend to guest services.

Education

1974 - 1978 St. Peter`s Prep High School

Jersey City, NJ

Languages taken were: English, chemistry, mathematics,

science, history, algebra, and biology.

1978 - 1979 Syracuse University

Syracuse, NY

Major in Environmental Science. Other subjects taken:

math, chemistry, agriculture, and Forestry.

Bilingual : English / Spanish

1980- 1982 Lindsey Hopkins Technical School

Miami, Fl Air Conditioning and

Refrigeration.

Comments I have 28 years of extensive customer service

related business. The most important quality that I

bring to this career opportunity is on the job

experience. I like to create a pleasant work

environment where the residences and co- employees

feel they are important and needed. I get along with

everyone and teaching others to work as a team is of

utmost importance. Management is not just getting the

job done, but also dealing with people and the

different backgrounds and personalities. I love to

deal with the public simply because it is essential in

establishing a long term relationship in any business.

Being a licensed Cam Manager has shown me that running

a property or Association has great similarities to

running a small government, where law, rules and

regulations abide to create a system of check and

balances. It is also a business, where residences have

invested time and money and would like their property

to increase in value. And it is also Community Living,

where harmony can exist by providing great service,

communication and fairness to all parties involved.

I take pride in the matters of operations where safety

issues are involved. To provide a secure, safe, and

clean place for the residences and employees to live

and work is my primary goal.



Contact this candidate