Angel Cresap

**** ******** *** *** *******, Tx. *8218

210-***-****

acgdwn@r.postjobfree.com

Objective: To establish a position of employeement with your company

Work History:

**/****-**/**14 Media Riders (MCNA Dental) Provider Hotline Representative

• Confer with provider’s offices by telephone to provide information about claims, pre authorization, referrals,

plan information, patient’s eligibility, appeals, and file complaints. I also provide detailed information to

office about benefit summaries’ and CDT codes submitted.

• Release information to Authorized party or Agencies according to regulations

• Operate office equipment such as fax, copiers, and phone systems

• Use computer for spreadsheets, word processing, data base management, and other systems as well.

• Recording detail’s of inquiries, information provider, and resolutions

07/2012-12/2012 MMC (Xerox) Level II Customer Service Representative

(Escalated dept and fraud division front line)

• Speak to customers by telephone about their debt card service. Department responsible for child support, SSI

and other government payments.

• Maintain records of customer transaction history and dept info

• Notate in detail assistance provider to caller.

• Authentication and verification of customers info to insure privacy is secure

• Carry out special services for customers such as ordering bank cards, stop payments, updating account

information, and reporting any unauthorized charged to our fraud dept

09/1998-06/2012 Mc Donald’s General Manager

• Calculate Projections for the year. Along with track daily, weekly, and monthly sales

• Monitor payroll records, and review all financial transactions to ensure expenditures are authorized as well

as budgeted.

• Maintain equipment maintenance/cleanliness, and make sure restaurant if following all food safety

guidelines.

• Keep inventory records daily, weekly and eom to track food cost.

• Schedule staff hours and all tasked that need to be performed (ex: Training, Preventative maintenance tasks,

and assistance management duties)

• Establish standards for personnel performance and customer service guidelines.

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