Tracy Hanmer

** ******** ****

Strathmore, AB

T*P 1H6

403-***-****

Email:acgdw5@r.postjobfree.com

I am a high energy customer service and solution oriented expert. I have 14

years' experience providing exceptional customer service and have a proven

ability to look into difficult situations, evaluate problems and make

educated suggestion to resolve these issues. I am enthusiastic, self-

motivated employee who enjoys working with people, works well independently

and as part of team.

Summary of Qualifications

- Demonstrated ability to make clients and peers feel at ease with my

friendly outgoing nature.

- Consistently demonstrates leadership and confidence through client

interaction, leads by example.

- Experience in the Customer Service Industry dealing with clients and

public.

- Ability to maintain exceptional attention to detail.

- Ability to stay focused on tasks of repetitive nature, remaining

effective and productive.

- Demonstrated ability to work in a high volume/stress environment and

remain calm and effective during times of crisis and high stress.

- Sets high personal standards and am able to achieve these goals. I

take great pride and ownership in my work.

- Manage deadline effectively and successfully - maintaining accuracy,

diplomacy and professionalism.

- Familiar with numerous systems - Excel, Microsoft office, Outlook.

- Drive for continuous improvement - willingness to learn, and eager for

new challenges.

- Security Services and Investigators Individual Licence - Government of

Alberta Issued.

Work Experience

Canada Post /On Call Relief

Canada Post - March 2014 to present

I am responsible for sorting mail, delivering parcels and handling the

following specialty systems:

Customs

COD's

Registered Mail, and working with the PDT (Personal Data Terminal).

I am versatile and am dispatched to numerous depots throughout the city

where resources are required.

Community Resource Worker/ Team Leader

Community Living Alternatives - July 2013 to November 2013

I attend and contribute to IPP, PDD meetings. I have 4-5 community workers

who I support, provide direction and guidance. I also work with our clients

(ages 18-70) who have special disabilities and challenges. I program their

day around their needs and requirements.

I am responsible for ensuring client files are kept updated, assist

clients with placing and achieving goals - including socialization with

peers and community involvement.

Peace Officer

Global Traffic Group - July 2007 to March 2013

Daily interaction with the public in a high stress and sometimes volatile

situations - remaining calm and composed.

Frequent requirements for court appearances to testify, these experiences

highlighting my leadership, professionalism and accurate attention to

detail.

Municipal Enforcement Officer

Town of Chestermere - January 2009 to February 2010

Daily interaction with the public, handling a wide range of calls from

unsightly property complaints to distress calls regarding vicious animals.

Demonstrated an ability to handle all situations with tact, diplomacy and

compassion while remaining calm and focusing enforcing bylaws and ensuring

public safety.

Special Needs Educational Assistant

I'm for Kids Team - September 2005 to Sept 2006

Working directly in the homes and schools of special needs children and

young adults, helping to coach and aid the families with learning to deal

with their situations, providing a positive outlook and alternatives to

help them and their community. As part of a team of O.T, speech therapist

and psychologists I take great pride in participating in helping to make

life easier on the family by setting goals and successfully working through

these plans.

Special Needs Educational Assistant

Rockyview School Division - October 2000-June 2005

Working directly in schools with children/youth with all levels of special

needs and disabilities, both one on one and in group setting, an active

team member providing assistance with teachers, therapist and families.

Primary Dispatcher/First responder

Irricana Fire Department - May 1992 to December 1999

Using landline radio systems and call out with Calgary 911. I was

responsible for assessing situation and dispatching equipment and personal

as needed.

Education

Thompson Education - Toronto, Ontario Canada

Diploma - Police Sciences October 2009

Diploma - Child Psychology June 2003

ICS School - Toronto, Ontario Canada

Diploma - Early Childhood Education June 2000

Professional/Technical Qualifications

Landline Operators License

Commissioner for Oaths,

First Aid and CPR Level C

Suicide Prevention/Intervention

Aboriginal Awareness,

Defensive driving, Smart serve, Smart VLT, Smart Security/safety

Non Violent Crisis Intervention, - Positive Practices, Non restraint holds

Security Services and Investigators Licence # W028793 - licenced under the

Act in the following classes:

Executive Security

Loss Prevention

Patrol Dog Handler

Security Alarm Responder

Security Services

Interests - All outdoor activities, spending time with my grown children,

my dogs (all animals), traveling, friends and family.

References

Ike Eichenlaub - Peace Officer/Supervisor, Global Traffic Group 403-669-

9246

Lisa Hopkins - Wireless Asset and Cost Management - Tervita 403-***-**** or

403-***-****

Kathy Murray -587-***-****

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