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Customer Service Power Plant

Location:
Grapevine, TX
Posted:
October 15, 2014

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Resume:

David A. Fenzl

acgdvk@r.postjobfree.com

cell: 513-***-****

Work History:

US Army

Satcom Systems Operator / Maintainer

** ******* **** – 24 October 2014

Fort Hood, Texas 76544.

E-4 Specialist. Full time active duty. 50-60 hours per week.

Afghanistan from November 2012 to July 2013. Signal and information technology

support for communications office. Cisco networking and VOIP experience.

Demonstrated superior customer service with trouble ticket, email, walk-in and “house

call” support. Supported Cisco Unified Videoconferencing 5200. Ability to track action

documents.

Received Army Commendation Medal and NATO Medal. Secret Clearance (2010 to

2020) and Honorable Discharge. Software: MaxView Aperia, Cisco CUCM, Microsoft

Excel.

ALSTOM Power

Intern

6 February 2009 – 15 May 2009

1500 Jamike Ln, Erlanger, KY 41018

Full time 40 hours per week.

Manufacturing design and drafting for industrial parts. Drawings for power plant parts of

large scale and high tolerances.

Software: AutoCAD and Inventor Pro.

University of Cincinnati Computer Graphics Center

Plotter Technician

15 September 2003 – 2 February 2008

2600 Clifton Avenue, Cincinnati, Ohio. 45220.

Part Time. 14 hours per week.

Print large-scale images for design presentations from a variety of customer-supported

pixel and vector formats. Computer and printer technical support. Audio/Video

equipment support for cameras, projectors and drawing tablets. Customer service and

trouble ticket support for faculty and students.

Software: Adobe Photoshop, Adobe Illustrator, Microsoft Excel.



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