Vikram Puri

House No-***,Sector-**,Faridabad,

Haryana,Pin-121002.

E-mail: acgdv8@r.postjobfree.com

Objective:

To work for a well reputed and established company, where my experience and enhanced skills can help

in maximizing the profit of the organization. I would like to exploit my potential and sense of obligation

for fulfilling organizational/personal goals.

HIGHLIGHTS

● Holds a degree of Master’s in Commerce, followed by Bachelor of Commerce with Computer

Application from India.

● Completed Taxation Course from H&R Block and Accounting Essentials Course BAI3E, 2010.

● Holds a certificate of Test OF English for International Communication(TOEIC), 2010.

● Experienced in selling products, handling cash, maintaining and balancing the cash drawer.

● A solid team player who can easily work independently.

● Highly flexible.

● Willing to adapt to new things and always curious to learn.

● Excellent communication, interpersonal and time management.

● Calm, patient, dedicated and able to handle multi task at the same time.

● Proficiency in Ms Office (Word, Excel, PowerPoint and Access), Internet Browsing and

Emailing.

PROFESSIONAL EXPERIENCE & SKILLS

Credit Collection

• Making outbound calls via autodialed system.

• Recieving calls by automated system.

• Substantial knowledge of responding to a high volume of phone calls.

• Responsible for collecting on accounts that are 30, 60, and 90 days past due.

• Demonstrated ability to exercise independent judgment in obtaining payments.

• In-depth knowledge of handling payment arrangements for customers .

• Evaluated customer financial situations and negotiated full payment to cure

delinquency.

• Resolving customer disputes until resolved and escalates to supervisor as required.

Vikram Puri

Customer Service

● Negotiated with customer.

● A good understanding of the spoken and written language.

● Ensured customer service satisfaction and good client relationships.

● Built customer confidence by making available high quality products.

● Strong work ethic and the genuine desire to progress the company mission.

● Maintain calm regardless of customers attitude.

● Resolved billing issues, fulfilling customer needs and expectations while complying with the

company policies and procedures.

● Attained 94% of Quality and among top 20 Average Handling Time (AHT)

● Used windows application, navigating in 6 windows at least.

● Strong communication skills, effective listener.

Interpersonal

● Demonstrated teamwork and attention to detail in my various assignments.

● Managed details, overall flexibility and efficient work habits.

● Self-directed when handling various job issues.

● Ability to multi task and prioritized task to meet manager’s deadlines.

● Performed administrative duties such as serving the department head.

● Established and maintains cooperative working relationships with supervisors and coworkers to

maintain office decorum.

Documentation

● Maintained sales activity records and reports.

● Updated stock database as well as customer database.

● Maintained student attendance register, grades, and other required records.

● Efficiently use office equipment.

● MS Office and Internet Operations were used to prepare documents for office use.

● Utilized SEO tools such as Keyword Research, Website Analysis, Keyword Comparison, Inter

Linking, Link Building, Anchor Tags, Meta Tags to increase sales activity and customer base.

● Identified and implemented strategies for increasing site traffic.

Vikram Puri

EMPLOYMENT HISTORY

*Janasis Infotech Ltd. Gurgaon.12th May 2006 – Dec 2008

*Hcl Technologies Ltd- Bpo Services 14th July 2008 - 27 Sep 2011

EDUCATIONAL QUALIFICATION

KL MEHTA DAYANAND PUBLIC SCHOOL Sector-16, Faridabad, Haryana, Pin-121002.

National Institute Of Open Schooling.

Institute Of Advanced Studies in Education Deemed University.

REFERNCES

Will be available at the time of interview.

Vikram Puri

986-***-****

Contact this candidate