KYRA E. FUENTES VILLA

Address: **** **** **, *** *******, Tx 78227 / Phone: 210-***-****

acgduz@r.postjobfree.com

CAREER OBJECTIVE

To obtain a position as Customer Care Associate that will enable me to use my strong organizational

skills, educational background, and ability to work well with people. I am a quick learner and always

up for a challenge that will enhance my career goals.

SUMMARY OF QUALIFICATIONS

Professional with over 20 years of combined experience in administration, customer service, sales

and marketing. Competent and reliable professional, committed to top quality work. Versatile and

multi skilled person. Resourceful in solving problems and maximizing resources. Enthusiastic,

dependable, self-motivated. Skilled in handling the public with diplomacy and professionalism.

Excellent hand and eye coordination and a safe work record. Ability to adapt to new equipment &

technology.

WORK HISTORY

WALMART. – June, 2014 to the present

SALES ASSOCIATE

• Provided product, promotion, and pricing information by clarifying customer request.

• Implemented planograms. Stocked shelves, and mark prices on shelves and items.

• Received payment by cash, check, credit cards.

• Filled online customer’s applications for Hunting and Fishing licenses.

3M PANAMA, S.A. –October, 2012 to April, 2014

“ESPE” SALES REPRESENTATIVE

• Coordinated travels, accommodation, travel expenses and reimbursements. Maintained

supplies inventory by checking stock to determine inventory level.

• Opened and maintained customer accounts by recording account information. Build long term

relationships with customers by discerning needs and providing technical Knowledge and

advice on products.

• Resolved product or service problems by clarifying the customer's complaint; determined the

cause of the problem; followed up to ensure resolution.

• Determined sales quotes (monthly). Planned and implement incentive programs to sales

force. Got orders from customers.

• Checked inventory reports and coordinate and monitors orders with logistics department. Took

inventories at distributor’s warehouse.

• Developed and execute educational programs for dentists, dentist schools and KA.

• Prepared and presents reports to managers.

Accomplishments Increased sales in 17% (2013 versus 2012) and for the first time in the

company, implemented educational programs to dentist schools and KA(2013: 40 workshops).

PHILLIS MORRIS PANAMA, S.A. – May, 2009 to September, 2012

BUSINESS BUILDER AND KA EXECUTIVE

• Provided help and advice to customers using the company products and services.

• Determined sales quotes (monthly) for distributor.

• Planned and implement training and incentive programs to sales force.

• Got orders from points of sales (drug stores, convenient stores and supermarkets).

• Planned promotions for customers with marketing department.

• Took inventory at distributor warehouse.

• Monitored, analyzed and provided reports of competitor’s activities and products.

Accomplishments Increased space in 10% at points of sales and for the first time, distributor

assumed $20k on returns of goods.

o SHARE OF MARKET: 2009: 64%, 2010: 58%, 2011: 66%.

o WRITE OFF: 2009: 1.90%, 2010: 2.90%, 2011: 1.5%.

BIRCE, S.A. – October, 2007 to May, 2009

BRAND COORDINATOR

• Determined sales quotes (monthly) for points of sales.

• Plan and implemented training and incentive programs to sales force.

• Took inventory and got orders from points of sales (department stores).

• Planned promotions for clients.

AVIPAC, S.A – March, 2006 to August, 2007

BRAND MANANGER

• Planned sales and marketing for 25 brands (Schreiber, Oscar Mayor, Carolina Turkey, etc.). ..

Managed and the marketing budget.

• Planned and implement training and incentive programs to sales force.

• Negotiated with clients (super market chains).

• Prepared and presents reports to senior managers.

SUPERMARKET CHAIN ‘REY” – May, 2000 to December, 2004

LOGISTICS AND TRANSPORTATION COORDINATOR (DISTRIBUTION CENTER)

• Planned distribution of perishable to the points of sales.

• Ordered products to meet forecasted demand; maintained service levels to meet customer

expectations and increase turns and reduce inventory.

• Managed the transportation budget to ensure funds are properly utilized; supervised employee

performance, allocating driver assignments, ensuring compliance with safety standards, and

maintaining all vehicles in top working order.

OPERATIONS COORDINATOR (POINT OF SALE)

• Improved the operational systems, processes and policies in support of organizations mission.

• Planned operations budget. Managed quality and quantity of employee productivity. Manage

maintenance of equipment and machinery. Provide technical support where necessary.

EDUCATION

Trainings:

"3M products technical information, Sales Techniques and Customer Service".

“The 360 degree leader”.

“La Prairie products technical information, Sales Techniques and Customer Service”

(Switzerland).

Degrees:

“Logistics and International Business”

“In Management Science”

Other degrees: “High School diploma” (Panama) and one year of studies in Central Mid

High School (OK, USA).

Contact this candidate