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Customer Service Engineer

Location:
United Arab Emirates
Posted:
October 15, 2014

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Resume:

MotazKhasawneh

Mobile: +*** (**)*** ** **

Email:acgdr9@r.postjobfree.com

Visa status: visit visa expire at 14-november-2014

Profile

Successful 3-year track recordin telecom, media (TV) broadcast, and

technology companiesand managed service providers.Focused on business

requirements analysis and providing technology solutions to address business

requirements. Provided application management solutions and services, packaged

and custom-development IT solutions and business process outsourcing.

Education

Princess Sumaya University for technology, engineering facility

Bachelor of communications engineering, Class of August 2011

Professional Experience

Jordan Cable Service (JCS), Jordan – www.jcs.jo

Supervisor Operation Officer, Feb.2014 – Sep.2014

- Sales and marketing with evaluation process and tactical marketing strategies

-Provide administrative support and organize tasks to several business units

-Developed policies and procedures and implemented continuous improvements

- Provided flexible and consistent customer service

-Field support leader for a team of 12 Engineers

-Recording activities, performance, progress and achievements for employees

Arab News Broadcast (ANB), Jordan-www.anb-tv.net

Business development and Broadcast engineer, Nov.2012 – Feb.2014

-Operated, maintained and updated business systems

-Designed, implemented and tested new systems

- Trained employees on how to operate and use the systems

-Coordinated among business and technical departmentstodeliver business solutions

- Represented the company ininternational exhibitions

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Orange JORDAN Telecom, Jordan – www.orange.com

Quality Process Engineer, Feb. 2012 – Aug. 2012

- Assessed the gaps in systems to identify areas of improvement

- Preparation of IT & technical deliverables such as policies and procedures

- Knowledge on ISO 27001, ISO 20000, IT Continuity and security technologies

AktcoGroup, Jordan-www.aktco.com

Marketing and Sales engineer, Sep.2011 – Feb. 2012

-Designed and selectedsolutions provided to customers

- Presented solutions to customers

- Assisted management in developing client proposals

-Maintained quality of service

Training

ZAIN JORDAN Telecom – Network operation Engineer, Feb. 2010 – June 2010

• Monitored mobile base station system and operated and maintain service.

•Wrote detailed reports of site visits and project progress

Technical Certification

-ICDL- International Computer Driving license.

-A+ Certification – Operating System & Hardware

-CCNA entry Level – Cisco Academy

-Low Current Planning engineer– Engineering Associate

- AutoCAD fiber Planning – Engineering Associate

- Microsoft office skills (word, Excel, PowerPoint, and outlook)

Academic Courses

- Mini MBA – Agenda group

- Success skills – Injazeducation

- Marketing skills – Injazeducation

- Presentation skills – Injazeducation

- Ethical skills – Injazeducation

-Doping Contrail Officer-Jordan Anti-Doping Organization

2

Languages

-Arabic Native tongue

-English Good (Reading /Writing /Speaking)

Personal

-Date of Birth 02, Nov 1988

-Marital Status Single

-Nationality Jordanian

Awards

1. Award from Princess Sumaya, Chairman of the University Board of Trustees for

winning the first place in a nationaltechnology competition.

2. Award from National technology parade 2011 for winning the first place on

Telecommunication-Theme.

3. Award from Jordanian Anti-Doping organization, for leading a team of anti-doping

who participated in the thirty-seventh World Cross Country.

4. Award for Community Service from King Abdullah Fund for Development.

References

Available upon request.

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