Harriet Berman

**** * ****** *** ******* Vegas, NV 89102

Home 702-***-**** Cell 702-***-**** Email acgdlj@r.postjobfree.com

Executive Summary

Accomplished manager with extensive experience in front-of-house and back-of-house

operations. Proven ability

to cut cost and decrease staff turnover. 15 years of managerial experience. Strong strategic

planning and people management

skills.

Core Qualifications

Background in tax prepartation

Customer service

Management

Professional Experience

Office Manager

January 2007 to April 2014

H&R Block - Las Vegas, NV

Implemented innovative programs to increase employee loyalty and reduce turnover. Directed

strategic initiatives to acheive increase in sales. Hired and trained 15 tax professionals.

Managed team of 15.

Tax Preparer

January 2005 To April 2006

H&R Block - Las Vegas, NV

Prepared Tax returns and built client base

Customer Service Manager

October 1999 to September 2005

National Audit Defense Network - Las Vegas, NV

Implemented innovative programs to increase employee loyalty and reduce turnover. Developed

and rolled out new policies. Hired and trained staff. Intialted program that standardized empoyee

training that led to increased customer satisfaction.

Education

400 Hours of tax training

1 year at Santa Monica City College, Santa Monica, CA

Northeast High School, 1961

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