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Sales Customer Service

Location:
Baton Rouge, LA
Posted:
October 14, 2014

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Resume:

Alonzo Rashaud Brooks

**** ****** ***** ***** ***** LA 225-***-**** acgdhw@r.postjobfree.com

A brief summary about me

I was born in Thibodaux, LA and have spent the majority of my adult

life in Baton Rouge, LA. At a young age my mother instilled in me the value

of commitment, and hard work, and the importance of completing the goals

that I set for myself. I have the passion, will-power, strength, and

determination to be a valuable asset to any company. My work ethic is one

that has been crafted by my previous work experience along with the skills

and responsibilities I have learned from managing multiple family owned

businesses and I am now ready to take my career to the next level and grow

into a management role with the right company!

Exemplary Accomplishments, Credentials

In addition to the jobs listed below, I have also partaken in

multiple extracurricular activities. One happens to be in the

filming industry. I along with several other candidates was

selected for extra roles in multiple films that were produced

right here in Louisiana and have grossed hundreds of millions at

the box office. Also has TWIC, Huet, Water survival, rigging

certifications as well.

Work C.M.B. Auto Sales LLC - Baton Rouge, LA Finance

Manager 2012-2014

History

As finance manager of CMB, I play a very important role in the sales

process of each vehicle that was sold. It is my job to make sure

the sales team has the tools, education, and support needed to

speak effectively to our customers to ensure they have all the

information they need to make the important decision of vehicle

purchasing. It is my responsibility to inject myself in their

sales presentations when information needs to be revised,

rephrased or additional information needs to be stated. I also

verify that all proper DMV, local, and state regulations are

being followed with every sale and sale inquiry. CMB is a small

business and even though we are up against major competition

with major funding available to them, it is my job to

demonstrate and manage habits and behaviors that separate us

from the competition and allows our customers to see the

benefits and value of doing business with CMB. Additional duties

include but are not limited to...

( Office management, inventory management, ordering supplies,

analyze credit reports, process paperwork, submit applications

for financing, handle cash payments and deposits, company

marketing, systems support, etc...

( Multiple computer systems are used on a daily basis in order

to complete transactions and manage the operation. Those systems

include Microsoft word, excel, access, outlook, and the Frazer

software program suit.

Longnecker Properties - Thibodaux, LA Lead Rigger

2004 - Present

As the Lead Rigger of a major rigging company, it was my

responsibility signaling and directing crane operators while

they were hoisting and moving their loads. It was my

responsibility to ensure that the riggers are following all

safety protocol from Longnecker properties as well as additional

regulations from local, state, and the federal government.

Working as a rigger is not an easy job! The amount of effort it

takes to do the type of physical labor that is required is

tremendous. The workload is heavy and you're offshore, miles and

miles away from land and family. It was my job to keep my team

motivated and focused even with these challenges to ensure the

workload is completed and we have met our goals for the day stay

safe and make money.

( Operating heavy machinery used to move steel pipes,

drilling towers, platforms, tow tanks, drill pipes, and food.

( In addition to ensuring the safety of all my crew

members, I also had to ensure the safety of the vessel in

general. This required a major focused on fueling the vessel,

pumping oil, chipping, and painting.

AT&T - Denham Springs, LA Sales Consultant

2008-2011

As a sales consultant for AT&T, I had the pleasure of working

closely with the public in a retail setting. I assisted customer

with activating new wireless service for both voice and/or data

plans. I also educated the public on the latest new devices to

hit the market and how to operate and use their features. It was

my job to assist customer that had wireless concerns and

technical issues. Most warranty concerns and device swaps were

handled right at the retail location and I was able to direct

customers to the insurance company if they had that service and

needed to be directed to that division. Sales responsibilities

included...

( Monthly sales objectives for devices, data packages, and

text messaging.

( I was always ranked as a TOP performer and average 115%

of my monthly objective each month!

Wal-Mart - Kenner, LA Sales Associate

2003-2009

Wal-Mart is largest retail chain in the world. Working for Wal-

Mart taught me very important principles at a very young age. My

job duties included ensuring all merchandise was properly

priced, stocked, labeled, and all displays were secured

properly; but first and foremost every Wal-Mart associate # 1

responsibility is to provide EXCELLENT customer service to all

customers and this is something I did and did very well. It is

the reason why today I am a people's person, logical, reasonable

and able to put myself in the customer's shoes to understand

where they are coming from in every concern and especially in

every complaint!

Education Thibodaux High School - Thibodaux, LA

2001



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