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Service Manager

Location:
Vacaville, CA
Salary:
85,000.00
Posted:
October 14, 2014

Contact this candidate

Resume:

Melissa Penn

707-***-****

acgdh8@r.postjobfree.com

Profile

Experienced leader, resourceful and innovative, with a natural talent to inspire and influence teams

in diverse cultures, to include new start-ups and corporate acquisitions. Energetic procurement

professional who is diligent, self-motivated, with the passion of an entrepreneur, driven to meet the

primary objects while focused on the optimal outcome and opportunity. Influential negotiator,

respected for growing and sustaining supplier and customer relationships, meeting deadlines and

making things happen with an inclusive approach to problem solving and business satisfaction.

Working knowledge of both bio-tech and chemical production demands and maintenance

requirements. I have contributed to the analysis and respect the necessity of the “planned

predictable process” yet, understand one must always be agile enough to response professionally,

in emergent situations when providing the support and or right part is imperative.

Skills

Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative

solutions, conclusions or approaches to problem.

Negotiation & Collaborate - Bringing others together to reconcile differences and determine best

solution.

Complex Problem Solving - Identifying complex problems and reviewing related information to

develop, document and implement new process procedures.

Judgment and Decision Making - Evaluate Bid Proposals to determine potential contractual

alignment per the project timeline and the individual scope of works.

Management of Material Resources - Obtaining and seeing to the appropriate use of equipment,

facilities, and materials required to meet the schedules.

Professional Experience

K2 Pure Solutions 2013-2014

Procurement Manager

• Develop, manage and negotiate sourcing activities to improve business outcome.

• Identify and procure critical assets, spare parts, and require raw materials.

• Implement solutions to address maintenance requirements during emergent and projected

shutdowns.

• Liaison to Contract Service and Labor Support during the re-construction phase of the plant.

• Schedule site services, equipment maintenance and procure office supplies and equipment.

• Collaborate with the engineering team, to utilize a robust vendor platform with stocking

alternatives.

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• Analyze contracts, change orders, and project timelines to minimize discrepancies.

• Manage global logistics respecting International TSA Regulations.

• Facilitate SAP, IT support strategies and training needs.

• Established vendor management program for laboratory equipment and consumable supplies.

• Accountable to the senior plant manager, responsible for all procurement activity.

Melissa Penn

Professional Experience, continued

PRO Unlimited, Contingent Work Force, Genentech Incorporated 2012-2013

Senior Buyer, Global Procurement

• Generate purchase orders with transparent interaction between requester and service provider.

• Participate in sourcing projects to maintain vendor metrics sensitive to cost savings

opportunities.

• Utilize Contracts Works, ensuring compliance of legal agreements prior to procurement of

service.

• Hands on approach identifying the root cause of invoice discrepancies acting with diligence to

reconcile.

• Collaborate with stakeholders to document the satisfaction of service rendered, with adherence

to contract.

• Adhere to all Procurement Policies, DEA, SBA/VA contract diversity goals, and audit

requirement.

Genentech, Incorporated 2003-2012

Senior Maintenance Repair Operations, Parts Technician

• Manage procurement activities, supporting the Facility Service and Manufacturing

Departments.

• Utilizing ERP to ensure availability of emergent/non-emergent parts and equipment.

• Cultivate strong relationship with suppliers, negotiate pricing, lead time, and stocking solutions.

• Document control, disseminating of information pertaining to material requirements.

• Resolve invoice discrepancies with the requester and the supplier to determine variances.

• Data Stuart investigate, document, process, develop and record Key Performance Indicators.

• Collaborate with Reliability Engineers and Facility Planners to implement refurbishment

program.

• Participate in daily production meeting, supporting material production and plant maintenance.

• Initiate and drive risk assessment, soliciting information from manufacturers regarding obsolete

parts.

• Material Data Specialist, investigate, document and process new parts.

• Resolve unsatisfactory receipt, per specifications and certifications documents.

• Evaluate, procure and coordinate the logistics for the replenishment of the bulk chemicals to

the site.

Emeritus Senior Living 2009-2010

Community Relations Associate

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• Interview and coordinate care assessments aligned to family and guest evaluation.

• Responsible for maintaining database integrity for new and current residents.

• Facilitate and schedule facility visits, mindful to increase occupancy through customized tours.

• Built strong relationships throughout the local community to enrich hospitality to residents.

• Conduct staff meetings, participate in corporate teleconferences, document status reports.

• Coordinate facility events and challenges, cultivating a team and family environment.

Certified Trainings & Disciplines

Oliver Wight, Class A Behaviors, APICS, ISM, ISO 9001, IATA, IMDG, Hazardous Materials, First Aid,

CPR, GMP Operating Standards, LEAN Manufacturing, FDA Regulatory Standards and Audit

Postures,

Business Process Management SAP; File Maker Pro, Windows 2008 Suite, GMMS Web, Google

office tools, Empac, Brio-Query, Stuxure, Chris, NetFiles, Livelink,

Community Service: Habitat for Humanity – Solano County “Re-Store” Facility

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