L ENA KA

Address: **** ** *** ***, ********* *B – New York, NY 10128 Email:

acgdfl@r.postjobfree.com Tel: 646-***-****

OBJECT I F: Seeking to build a career in a food and customer service business

setting where my skills and experience would add value contributing positively to

t he development and accomplishment of the goals. My Strength: Excellent

Communication Skills, Positive atti tude, Customer Service, Time management,

f luent in English, French. Software Skills: Microsoft Office 2007- (Excel, Outlook,

Power Point, Word doc.) QuickBooks.

WORK EXPER I ENCE

8/2014- to P résent – Baobab Restaurant - New York

Provide customer care ; P rocess all Sales ; help clients in making difficult decisions

i n their menu choices for their events, providing an excellent experience to them ;

p lan and coordinate catering events, organize food tasting, implemented customer

reward point, run cash register open and close.

2/2013 – 6/2014 Novotel –Dakar, Customer care représentative (call

center)

Answered phone inqui ries, directed calls, recorded Clients complaints and followed

u p on them (sent letters, gift cards/reward points etc…) worked expeditiously to

resolve clients issues showing a professional and positive atti tude, thus enhancing

t he hotel’s business standards.

3/2008 to 12/2012 Edible Ar rangements, Atlanta GA- F r uit Expe rt

As a fruit expert demonstrated a strong understanding of product and quality

s tandards. Mul ti-tasked, designed fruit bouquet, prepared frui ts for arrangements,

p rovided customer service (answering phone, taking orders, handled customer

complains, delivery logging, etc…) cleaning, stocking shelves, inventory. Promoted to

assistant manager, took up new responsibilities, such as scheduling employees’ work

hours, placing and receiving shipment, opening and closing store, supervised fruit

a rrangements processing time, interviewing new candidates and help.

2004/ to 7/2008 Al Jennah Homes, L LC, Atlanta GA- Office Manager

Provided support and direction to staff. Was the first point of contact for all matters

pertaining to staff, negotiated contracts with contractors and suppliers as well as

clients, and found solutions to resolve matters expeditiously. Was key person for

external relations, personnel management and Information system Management?

Succeeded to recover $60,000 in rebate payments from electric company on

construction projects.

ED UCAT ION:

Serv- Safe Certificate 2008

American In tercontinental University

Degree: Bachelor in Business Management- Human Resources Management 2007

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