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Customer Service Manager

Location:
Bohemia, NY
Salary:
70,000
Posted:
October 14, 2014

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Resume:

CARLOS F. RODRIGUEZ

*** **** ****** ***. ** 201-***-****

North Bergen, NJ 07047 acgdeo@r.postjobfree.com

L OGISTIC S & TR AN SPORT ATION MANAGER

A top-performing Manager credited with cost-cutting measures, excellent customer service, and on time

shipments that increased sales growth by shortening turnaround time. Proactively negotiates with

carriers and expedites transportation claims to build and maintain strong relationships with internal

and external partners.

A REAS OF S TRENGTH

Proactive Approach High-Level Cost Containment Planning/Analysis

Project Coordination Shipping Quotations & Reports Export Management

Equipment Maintenance Physical Goods Reception Claims & Reimbursements

P ROFESSIONAL EXPERIENCE

2008 – PRESENT

SUAN FARMA, INC., FAIR LAWN, NJ

LOGISTICS MANAGER

Implement customer specific requirements such as internal reporting and customized transportation

metrics. Collaborate with other departments to integrate logistics with business systems such as

customer sales, order management, accounting and shipping. Resolve transportation and customer

issues. Prepare and submit all regulatory packets as required by agencies such as the USCBP, FDA, EPA

and DEA. Negotiate transportation rates and appropriate services. Interview and train new and existing

employees on proper warehouse and logistic procedures based on established SOPs (as per 21 CFR Part III).

Continuously monitor all warehouse and logistics procedures for quality compliance and improvement.

Played an important role in helping increase sales from $1M to $2.1M over a one-month period

and reduced costs for imported shipments by more than $20,000.

Received high marks on customer reviews for 95% on time shipment deliveries.

2008 – 2008

SUAN FARMA, INC., HACKENSACK, NJ

ASSISTANT TO LOGISTICS MANAGER

Responsible for product allocation and storage, warehouse and equipment maintenance, and supply

ordering. Arranged domestic and international pick-ups. Compiled stock and physical inventory

reports. Oversaw returns, damaged goods and incident reports.

Recognized for the reorganization of warehouse inventory, resulting in a more efficient and

cost-effective storage and shipping system.

Created and built a new storage system for customer samples to increase sales.

2006 – 2009

C ROD’S CARS MOBILE DETAILING SERVICE, LEONIA, NJ

PRESIDENT/SELF -EMPLOYED

Developed business plan and overall marketing strategy to target potential customers. Hired and

managed personnel. Offered quality customer service and incentives.

Provided detailing for special events such as MLB All Star Parade and Fashion Rocks.

S KILLS

Excellent Customer Service Extensive contacts with Proficient in:

Work well under tight shipping companies, suppliers MS Office Suite

deadlines and distributors Expertise in shipping

Ability to work Organized and attentive to software such as:

UPS WorldShip, FedEx Ship Manger,

independently and as part of details

Global Tranz and Freightquote

a team Speak & Read Spanish

EDUCATION

Business Administration coursework, Bergen Community College, Paramus, NJ



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