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Customer Service Manager

Location:
Taunton, MA
Posted:
October 14, 2014

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Resume:

Landysh Imamova

203-***-**** acgde1@r.postjobfree.com

Summary Goal-oriented purchasing/procurement specialist with over 5 years of experience in the field.

Exceptional planning, organization and project management skills. Effective at relationship

building. Collaborative individual with excellent communications, interpersonal and

negotiations skills. Stress-resistant and adaptable to change. Speaks fluent Russian and English.

Experience & Procurement/Logistics

Qualifications Supervised day-to-day activity of specialists and departments, looking for new suppliers,

leading negotiations and establishing and maintaining strong relationships with contractors.

Searched for and analyzed competitive offers in the market in both Russia and China,

analysis of quality, price, terms of deliveries, and favorable conditions of deliveries.

Organized and participated in negotiations with suppliers, customers and contractors as an

interpreter.

Advised on profit after tax, cash flow, saving and margin achievement targets.

Communicated with external organizations to verify customs requirements and negotiated

shipping costs and datelines.

Prepared and maintained shipping records, bills of lading, tariffs, price conversions, weights

and volumes.

Provided transportation services for 3 locations of the company (sea, land and rail

transportation), including delivery of warranty components.

Organized the process of material assets deliveries.

Managed the process for the expenditure of money.

Calculated the cost of commodity output and analyzed performance against the

manufacturing plan.

Contract Management

Negotiated contracts for premium freight to support of VTTO, TTO etc. as requested by

launch teams.

Reviewed and updated contracts for Ford Sollers Holding and Ford Sollers Elabuga ensure

compliance with Ford processes and procedures.

Translated agreements from Russian to English.

Customer Service

Planned and coordinated the delivery of friendly, efficient services to guests.

Scheduled activities for guests.

Planned and coordinated all promotional activities targeting clients.

Provided feedback from guests to front office manager for corrective action.

Employment Ford Sollers Holding Co., Elabuga, Russia, Non-Production Buyer 01/2013 – 01/2014

China National Chemical Engineering Corp., Mendeleevsk, Russia, Buyer 09/2013 – 12/2013

AVS Logistic, Guangzhou, China, Import/Export Specialist 06/2011 – 08/2012

Ramada Hotel, Foshan, China, Guest Relations Manager 01/2011 – 06/2011

Agrosila Group, Naberezhnye Chelny, Russia, Purchasing Specialist 08/2009 – 01/2011

Kamaz Dizel, Naberezhnye Chelny, Russia, Economist 02/2007 – 08/2009

Education Kazan State University, Naberezhnye Chelny, Russia 06/2011

Bachelor’ Degree Jurisprudence

Moscow University of Economics Statistics and Informatics 12/2009

Bachelor’ Degree Economics



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