Kevin Emanuel Thorpe

**** ******** ******

Douglasville, GA 30135

678-***-**** (HM) E-mail: acgd93@r.postjobfree.com 404-***-**** (Cell)

Areas of Qualification

LAN/WAN• VOIP • TCP/IP • Security • SNMP • Fiber Optics • IP Monitoring • VPN • DHCP•

DNS• SNMPC• BGP• EIGRP• OSPF • RIPv2• IPS • Load Balance• Microsoft Office/365 • MS

Project • Windows /NT/2000/XP/ Vista/7/8/2010 • AD • Windows Server 2000/3/8/12 • UNIX •

Linux • C++• SQL• CFMS • Wireless Access Points • Micros• GPS• GIS• CRM • NetCracker •

SAP •New POS• Radiant • PC/NEW POS • Heat •Cat 5/e/6 •Switches/Router •Pathways •

Reynolds & Reynolds • Go To Assist • EPIC •CITRIX • Xpedient •NETWIPE•NETAPP•AIMS

Professional Experience

APTO Solutions/PC Technician /Data Analyst (08/2014 –Present)

Accomplishment: All projects performed met project deadlines with excellent customer service reviews.

Responsible for Testing all Laptops, All-Ones PC, Servers, and HDD in a timely manner.

Installed, configured, inventoried, troubleshoot & administered installations of operating systems (Windows 7/8).

Implemented NetWipe (Sanitation) of all inventory of all hardware with on time service.

Pandora/Google – Material Processor /Data Analyst (04/2014 – 06/2014)

Accomplishment: All projects performed met project deadlines with excellent customer service reviews.

Execute all transactions in an accurate and timely manner.

Verifying all Loaded and unloaded material within the warehouse.

Implemented new inventory software and hardware with on time service.

WellStar Hospital – Implementation Technician Contractor – (10/2013 – 04/2014)

Accomplishment: Implemented a priority response database to effectively address end user issues.

Respond to all Escalations calls from users in all Project departments on EPIC software applications and utilities;

diagnosed and resolved hardware/ software problems. Also ran CAT5 cabling and certified all drops.

Troubleshoot & Research all user problems as they related to network connectivity (CITRIX), both in the office and

from remote locations. Performed Windows 7 Migration Roll-out on all PC’s.

Prism Pointe Technologies – Help Desk Analyst II Contractor – (01/2013 – 10/2013)

Accomplishment: Implemented a priority response database to effectively address end user issues.

Respond to all Escalation calls from users in all Project departments on HP Tattooing utilities; diagnosed and

resolved hardware/ software problems. To meet all SLA contractual deadlines

Trouble-shoot & Research all user problems as they related to network connectivity, both in the office and from

remote locations. Also assisted with the Xerox Printer Team.

Kevin Emanuel Thorpe

2555 Gilberts Branch

Douglasville, GA 303135

678-***-**** (HM) E-mail: acgd93@r.postjobfree.com (404) 914- 3879 (Cell)

WIPRO Technologies/ Verizon – Technical Support L3-Resolution Management- (02/2012-

01/2013)

Accomplishment: Realized a 50% reduction in downtime of system-wide network by responding to outages in a pro-

active manner.

Respond to all Escalations calls from users in all Project departments on multiple software applications and utilities;

diagnosed and resolved hardware/ software problems.

Provided support on all Migration of Microsoft Operating Systems and MAC PC. Also supported all Client Billing

Issues surrounding their Cell Phones, Business Accounts and Activation.

Fulton County- Community Housing and Human Services - Facility Operator (03/2011-

12/2012

Accomplishment: Implemented a priority response database to effectively address end user issues.

Responsible for the intake and supervision of consumer clients.

Ensured that all activities of the shift are communicated, via the Intercommunication System in order for all facility

operators to be aware for the documented information.

H.O.P.E. Through Divine Intervention – Contractor – Network Administrator- (10/2010

-01/2012)

Accomplishment: All projects performed met project deadlines with excellent customer service reviews.

Maintained Server & Configured Domain /Active Directory (User & Accounts and Group Policies,)

Established an IT and Internet Policy

Implemented new software and hardware with training and on time service.

Managed and performed service for new equipment installation, equipment, and system

repairs. Also ran CAT5 cabling and certified all drops.

ESS Electronic Systems Services POS - Network Engineer - (02/2007 – 05/2009)

Accomplishment: All projects performed met project deadlines with excellent customer service reviews.

Provided on-site support to the food service and retail industries by performing cabling, installation, repairs,

upgrades and maintenance of Point-of-Sale (POS) hardware and software/Server Back-ups-Swaps

Provided on-site training for every installation.

Implemented new software and hardware with on time service.

APEX Systems/AutoTrader.com - System Support Analyst Contractor- (09/2006 –12/2006)

Accomplishment: Realized a 50% reduction in downtime of system-wide network by responding to outages in a pro-

active manner.

Coordinated issue tracking, resolution, and notification (Domain Configuration) LAN/WAN.

Worked directly with end-users to identify, investigate, and resolve technical issues (IP Monitoring)/CRM.

Provided timely notifications of outages and status of affected applications (SNMPC).

Maintained the overall Enterprise Network Operation (EOC) –SERVER FARM environment.

PDS Technical Services/Diebold Election Systems – Network Technician Contractor–

(07/2006- 11/2006)

Accomplishment: Ensured that voting machines at all precincts were operating properly with minimal downtime.

Maintained DELL Edge Server for Statewide Elections Board.

Ensured that all Touch Screen Results were launched properly via modem.

Kevin Emanuel Thorpe

2555 Gilberts Branch

Douglasville, GA 303135

678-***-**** (HM) E-mail: acgd93@r.postjobfree.com (404) 914- 3879 (Cell)

Bowhead Information Technology Services- Communication Analyst II Contractor-

(01/2006-4/2006)

Accomplishment: Implemented a priority response database to effectively address end user issues.

Installed, configured, inventoried, troubleshoot & administered workstation installations of operating systems,

software applications, and cabling/ networking connectivity via NETCRACKER.

Responsible for IP Address scheming, troubleshooting domain name registries, and report generation

Responded to all help desk ticketed calls from users in all Project departments on multiple software applications and

utilities; diagnosed and resolved software problems and Internet Security Scripting/System Wide Roll-outs Active

Directory.

IT Networks - Computer Technician - (03/2002-09/2003)

Accomplishment: Expanded knowledge of network systems and customer service.

Performed configurations of old and new networks via NETCRACKER.

Performed upgrades/installations of hardware and software

Atlanta Toyota, Customer Service Rep/Tracking Specialist, (1/2001 - 3/2002)

Accomplishment: Expanded knowledge of network systems and customer service.

Provided information and assisted customers.

Troubleshoot all computer systems that have automotive system software

Georgia Department of Juvenile Justice - Juvenile Correctional Officer - (4/1999- 11/2000)

Provided security and safety for 14-50 juveniles per unit while in the custody of the facility.

Provided Independent Outreach Counseling when inmates were released from the institution.

Education/ Training

Military

The United States Army -Specialist/ E4, Team Chief, 14S1P Avenger Crewmember/ Stinger

Guided Missile System; 82nd Airborne Division - (02/1996- 07/1999)

DeVry University

Bachelor of Science Networking & Communication Management, 11/2002 - 06/2005

Atlanta Technical College

Network Specialist, Associate of Applied Science/ Certification/Diploma, 01/2001- 06/2002

Certifications

Net+ -Network Specialist - COMPTIA, ATLANTA, GA 2010- CLAYTON STATE CE NETWORK+ CERT CLASS

A+ -Computer Technician, COMPTIA, ATLANTA, GA 2002

HP CERTIFIED, ATLANTA, GA. 2013

LEXMARK CERTIFIED, ATLANTA, GA. 2013

Windows 8.1 IT Camp PROFESSIONALS 2014

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