Jason Shaw

Cell: 832-***-**** " acgd6t@r.postjobfree.com

it Helpdesk / Desktop Support

Technical Troubleshooting / Project Leadership / Training / Customer

Service

Praised for technical expertise, broad industry experience, and ability to

work effectively in a team environment ensuring all projects run smoothly

and efficiently to meet or exceed specifications.

TECHNICAL SKILLS

Certificati MCP - Microsoft Certified Professional

on:

Software: Windows 95 / 98 / ME, Windows NT / 2000 / XP / Win7 /

Server 2008r2 / VmWare / Symantec Backup Exec /

Microsoft Office 95 / 97 / 2000 / XP / 2003 / 2007,

Outlook, Lotus Notes, Imagecast, ImageX, Remedy, SAP,

VMS, Lotus Notes, HP 3000, Ghost, SCCM 2007

Protocols: TCP/IP,

Hardware: IBM-compatible PCs and laptops, Handheld PCs, Printers,

Sound cards, Modems, Networking, Video cards, RAM, Hard

drives, Motorola radios, CapRock satellite dishes, Cisco

VOIP phones, Cisco switches, and associated CAT 5

cabling.

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2 PROFESSIONAL EXPERIENCE

Rentech Nitrogen " Pasadena, TX 5/12 -9/14

Largest producer of Ammonium Sulfate in country

Systems Engineer

Held full domain admin privileges including access to all user accounts,

servers and applications requiring secondary user name and passwords. Reset

passwords, granted access to file share locations, created and configured

network printers. Troubleshot server issues such as failed services,

network connectivity, etc.

Supported all corporate and plant employee's computers, accounts, network

connections, VOIP phones, printers, mobile devices and infrastructure

including multiple server cluster running VMware vCenter.

Developed deployment plan to move all existing hardware from WinXP to Win7,

researched imaging tools, created image, and migrated all machines

including installed software and data.

Other projects include planning multiple fiber installations for remote

locations, Office 2007 upgrade for the entire organization, built and

implemented WSUS server for desktop and server Microsoft updates, upgrade

of the plants DCS control system and worked with vendors to order

appropriate hardware for the company.

Maintained strong focus on cutting costs wherever possible while providing

the best service for the company.

Packers plus " Houston, TX 2/12 - 5/12

privately held company that is a pioneer of open hole multi stage fracture

stimulation systems

IT Desktop Support

Desktop Technician supporting Houston Corporate offices, Manufacturing

facility and Rapid Development office.

Troubleshoot hardware issues on company provided Dell computers, laptops,

dock, monitor, etc.

Installed and repaired software including Windows 7, Office 2007,

Communicator, Live Meeting, etc.

Worked with infrastructure team on supporting servers, network, telephones,

VPN and remote connections.

Company Moto "Do it once Do it right" expected at all levels of business

performance.

Noble Energy International" Douala, Cameroon 8/11-11/11

One of fortune 100s fastest growing companies.

IT Supervisor

Provided hardware and software support for contractors working out of staff

house and offshore on the oil rig. Also planned, ordered and coordinated

third party services for site, such as satellite communications and radio.

Troubleshoot normal PC problems on a day to day basis, lotus notes,

windows, printing, etc.

Configured, inventoried and tested all equipment going out to the oil rig,

computers, printers, etc.

Met with various third party vendors about service for staff house and oil

rig, communications, radio, etc.

Ran network cable and worked with Caprock technician to finish

communications install on the offshore rig.

Kellogg Brown Root " Balad, Iraq 04/09- 10/2010

Largest non-union construction company in the United States.

IT Technical Support

Provide hardware and communications support to KBR employees stationed on

the military base near Balad, Iraq.

Joined SAT/COMM department to further my skill set in the communication

field. Supported Cisco switches, satellite dishes, Motorola hand held

radios, and a large wireless network covering 10 kilometer using Canopy

products, as well as ensuring highest level of customer satisfaction with

the network solutions.

Troubleshoot and resolve communications, hardware, and connectivity issues

to ensure constant communications between KBR employees anywhere on base.

Installed corporate network in new locations as requested to support the

growing LOGCAP project.

Jacobs Engineering Group Inc. 6/07-12/08

One of the world's largest providers of professional technical service.

IT Desktop Support

Provided desktop support for employee's day to day needs, initial setups,

group moves, and new requests.

Supported desktop PC's in enterprise network, including, project

secretaries, project managers, engineers, etc.

Managed hardware needs ensuring adequate equipment to perform job function.

Responded to network outages and other stop work issues quickly to ensure

productivity.

Setup and supported wide range of printers, copiers, plotters, scanners,

fax, and associated data lines.

Quickly offered permanent position with the company due to high quality of

service performed.

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Kellogg Brown Root " Balad, Iraq 2004 - 2006

Largest non-union construction company in the United States.

IT Technical Support

Provide hardware and communications support to KBR employees stationed on

the military base near Balad, Iraq.

Troubleshoot and resolve communications, hardware, and connectivity issues

to ensure constant communications between KBR employees anywhere on base.

Led project to install and support a computer MWR system in the recreation

centers for soldiers in Balad, Iraq. Ordered hardware and software, imaged

the machines, and development support plan. Saved US military significant

amount of money by not outsourcing project and handling internally with

existing personnel.

Compaq/Hewlett Packard " Houston, TX 1999 - 2003

Technology solutions provider to consumers, businesses and institutions

globally.

Information Technology Specialist III

Provided specialized helpdesk support to remote sales employees.

Recognized for technical abilities; held full domain privileges on an

enterprise network.

Achieved record of 90% incoming call resolution without escalations.

Shell Services International " Houston, TX 1998 - 1999

Providing Information Technology services from Consulting and System

Development to System Operations.

Desktop Support analyst

Provide point of contact for end-users to receive support and maintenance

within the computing environment.

Teamed on migration of 500+ users' data and Email accounts from MSMail to

Exchange.

Implemented Imagecast software to put a new computer on a user's desk

within hours of arrival.

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