Lisseth Chaparro

**** * *** *** *, Los Angeles, ca, 90004

acgd4f@r.postjobfree.com 310-***-****

INDUSTRY PROFILE

• Hands-on experience as a customer service representative for a whole house water system company. Prior experience as sale associate for a leading retail company, Abercrombie& Fitch, and retail sales consultant for AT&T mobility.

• Deadline driven and results oriented with ability to work under pressure in a fast paced environment.

• Excellent communication skills, Fluent in English and Spanish Proficient in Microsoft Office.

• Passionate and driven to make positive, lasting impact for a company that values hard work, diligence and meticulous attention to detail.

Experience Highlights

At&t Mobility

At&t Retail Sales Consultant (August 2012 - Present)

Develop and attain customer experience and sales objectives for store. Sell all products and services offered by the Company. Meet all sales objectives. Handle all administrative aspects of the sale including: completing customer contracts and warranties, pulling products from inventory, accepting customer payments and filing the completed orders.

Key Contribution:

• Possess a competitive spirit and desire to meet and exceed sales goals.

• Understand customers' needs and help them discover how our products meet those needs.

• Educate and engage customers through product demonstrations.

• Interact with customers and provide prompt and courteous customer service to all customers.

Aqua Investments – Montclair, California (October 2009 – May 2012)

Customer Service Representative

Identified prospective customers and segmented them by income, ethnicity and zip code to create a classified list of potential clients. Outstanding customer service leading to a new client purchases and helped to maintain an excellent business relationship in order to promote sales and growth. Handle service inquiries from customers. Provide efficient, courteous customer service and assist in all aspects of product offerings and services. Ensure an extraordinary customer experience. Position may be commissioned and quota based.

Key Contributions:

• Managed and maintained up to date costumer files.

• Responsible for making and receiving check payments to customers and financial institutions.

Abercrombie & Fitch - Ontario, California (December 2007 – October 2008)

Sales Associate/Cashier (Retail):

Delivered excellent customer service at point of sales and provided guidance in products, services and helped to resolve questions and inquiries in a professional manner. Managed inventory and pricing and helped to maintain organize shelves and restocking. Responsible for balancing cash register and handled transactions of purchases and orders.

Key Contribution:

• Delivered flawless service in the retail industry to promote the reputation of a company that demands excellence, precision and meticulous attention to detail.

• Pursued on-the-job training to gain an understanding of the business as well as key aspects of the fashion industry, products and sales opportunities.

• Recommended and initiated project aimed at reducing errors and improving internal communication for cross-functional teams.

EDUCATION

B.A. Business Management (January 2014 - Present)

Los Angeles City College

B.A. Business Management (June 2008 - 2010)

Chaffey College

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