***** ***** **** ** 832-***-****

Humble, TX acgd34@r.postjobfree.com

77396

Doria Ortiz

Objective Looking for a position to utilize expertise in medical assistance and administrative task to attain the uppermost

level of patient care while maximizing the efficiency of the facility.

Summary of

Qualifications Clinical:

>Phlebotomy techniques >injection administration > Vital signs

>minor surgery assistance >examination support >drug screening

>patient education >EKG & PFT >medication dispensing

Administrative:

>medical billing and coding >appointment scheduling >insurance company liaison

>answer phones >handle correspondence >Microsoft word, excel, spreadsheet

Additional:

>excellent oral and written communication >detail oriented and well organized

>pleasant disposition >hard working and dedicated >flexible, determined, and personable

With patients >enjoy working with people and sensitive to patients needs >able to work

Under pressure and deal with high traffic environments

Education 1996 H.C.C.S. Houston, TX

Basic Courses

2006 Texas School of Business Houston, TX

Medical Assistant

Professional Experience

3/2010-7/2013 LivingWell Health Center Houston, TX

Medical Administrative Associate

Handled telephone calls on a queue, took accurate messages and routed them accordingly

Maintained daily schedule, scheduled 360 exams and confirmed HMR was done. Submitted 360/HMR paperwork to INS after reviewing.

Obtained, verified, and updated pt information. Verified insurance with elvis program as well as HS Connect

Requested, located, sent, and received patient medical records

Arranged meetings for management staff and clinic, attended managerial meetings as well as clinic meetings, recorded and distributed

meeting minutes.

Drafted letters for physicians and other clinical staff as well as translate letter from English to Spanish.

Greeted patients as they enter the facility, took pt information for medical record purposes, maintained demographic and insurance

information, educated patients about HIPAA

Scanned medical records into EMR

Maintained and ordered office supplies as well as snacks and drinks for employee and patient kitchen

Scheduled patients for the Rose maintained spreadsheet for pts did or did not attend for documentation purposes as well as to have a

quick reference to patients that needed to be rescheduled.

Contacted new patients to be scheduled for 360 as well as initial visit with PCP, maintained spreadsheet of new patients for documentation

purposes as well as quick reference for reports.

Had access to LivingWell Portal in order to provide weekly reports to my supervisor i.e.: amount of open referrals, completed referrals,

referrals open past 30,60, and 90 days, track amount of patients that cancelled or missed appointments as well as how many 360s

were completed as well as other reports.

Responsible for coordinating and processing red and green referrals to renaissance for patient specialty services such as specialist visits,

dme, home health, in office procedures.

Followed protocols for proper authorization and processing of all referrals. Communicated with patients in a timely manner to notify patient

of referrals as well as assist the patient in scheduling specialist/testing appointments if needed.

Communicated with specialist office on a daily basis to ensure consult notes were received as well as communicated with hospitals for

testing results. Also had access to St Joseph hospital portal for fast retrieval of testing results and hospital records.

Responsible for all referral reports not received and timely follow up in accordance with policy and procedure.

Maintained strict confidentiality of all information within the facility per HIPAA regulations.

2008-2010 The BES Group / Solutions Plus Houston, TX

Administrative Assistant

Responsible for answering multi line telephone and informing potential clients/referral persons of programs offered to include time date

and cost. Retrieve voicemail and email messages and respond n a timely manner

Responsible for scheduling assessment appointments, admissions, individual appointments for staff counselors and program coordinator.

Verified and maintained Solutions plus education programs’ schedules to include communicating with program facilitators and program

coordinator as well as participants.

Responsible for collecting all forms of payment for services rendered at the clinic sight and providing clients with a receipt. Also

responsible for petty cash on site and correctly reporting monies collected daily to billing department in the form of a daily money

sheet.

Responsible for verifying insurance coverage, completing out of pocket estimate form for each new client, make payment arrangements if

necessary, filing all authorizations for treatment as received from managed care companies and/or forwarding authorizations to

appropriate clinic site.

Responsible for entering clients into appropriate data base, for printing out sign in sheets for each group, and filing sign in sheets in

appropriate binder to include TAIP, CCF, SATF-P verification logs and reporting attendance to probation officers if necessary.

Entered attendance and payment information into respective computer software (Beacon and easy step) daily to ensure accuracy of client

record.

Responsible for posting schedule in the office of upcoming classes being offered or holidays with accommodations.

Responsible for emailing/faxing/mailing and filing failure to report notifications, monthly progress reports, and discharge summaries with

certificates to appropriate referral source.

Collected drug screens and scheduled drug screen pick-ups in a timely manner.

Created client charts and closed out client charts after discharge.

2006-2008 Rheumatic Disease Clinic Houston, TX

Medical Assistant

Responsible for rooming and discharging patients, taking vitals, histories, and proper documentation.

Assisted with infusion therapy for patients. Mixed infusion medications such as Orencia, Remicade, and Rituxan. Documented infusion

therapy in medical record also assisted nurse with infusing patients with reclast for osteoporosis and documented in medical record.

Administered injections, vaccinations, and assisted physician with intra-articular injections and aspirations.

Conducted nerve conduction velocities as instructed by physician and Conducted bone density exams, administered Matrix treatments

Assisted in research department with infusions

Responsible for triaging phone calls, calling in prescriptions and faxed refill authorizations

Responsible for referral authorizations and notifying patients of referrals.

2006 Dr. Thomas Diaz Katy, TX

Medical Assistant

This was my externship location. Here I was able to perform back office functions such as rooming and discharging patients, taking vital

signs, injections, venipuncture, EKGs, PFTs, refill authorizations, sterilized medical equipment, and assisted in minor in office surgeries. I

also experienced front office duties such as answering phones, creating charts, scheduling appointments, greeting patients, referrals, and

verifying insurance.

References

Alicia Melendez LVN 281-***-**** worked at RDC & LW

Yamilet Patino 832-***-**** MA at LW

Debra Williams 281-***-****

Anna Torres 713-***-**** HR Mgr at BES group

Dr. Manning 713-***-**** RDC

Contact this candidate