STEPHANIE ANG

**** ******** **.

Chino Hills, Ca 91709

Phone: 909-***-****

Cell: 909-***-****

acgd2r@r.postjobfree.com

Experienced Customer Service and Collections Rep with a proven background

in utilizing my communication skills to meet and exceed customer

expectations. My ability to work with a diverse group of people, both

internally and externally, has allowed me to feel confident in working as a

individual in a team setting. I am looking to utilize my background in a

role with and organization that offers me the chance to work with customers

on meeting and exceeding service initiatives.

SKILLS:

Skip Tracing Client Relationships Marketing

ICD- 9 Coding Administrative Skills Problem Solving

Cable Data System Collections Customer Service

I-Coms System Office Management Financial

Counseling

Sales Credit/Debits Appointment Setter

Computer Literate: Excel, Tysis System, Coins System, Total View, ACHU View

and Image View Systems. Typing: 45 wpm. Excel, Word.

WORK EXPERIENCE:

All Tune & Lube, Garden Grove, Ca 02/10/11 to 3-5-13

Customer Service Rep/ Clerk

. Collections

. Cashier

. Greet Customers/Handle concerns/complaints

. Dispatch

. Order and Sell Parts

. File/ Handle Multiple Phones

. Accounts Receivable/Payable

. Typing, 45 wpm

Stag Parkway Temporary Service, Ontario, Ca 07/19/10 to 10/26/10

Receptionist/ Accounts Receivable

TNT Self Storage Management, Anaheim Ca 10/22/08-07/02/10

Assistant Manager, Customer Service/Sales

Cashier

Property Manager

Show units to potential Tenants

Taking payments and making Bank deposits.

Marketing

Event Planner

Evict tenants

Travel to other locations to replace vacationing employees.

Lexsiom Inc, Rancho Cucamomga 06/07-09/08

Client Service Rep

. Collections

. Skip Tracing

. Financial Arrangements

. Won Award for Most Debts. Collected and Best Customer Satisfaction

Bank of America, Brea, CA 04/26/04 - 11/06

Customer Service Rep/Financial Counselor

. Receive 125-180 incoming phone calls daily

. Assist customers with Financial problems

. Assist customers with banking disputes and concerns

. Advise customers on possible ways to relieve their debt problems

. Top Customer Service Rep. in my dept.

. Receive many awards such as: Team Player Award, Customer compliment

Awards, Outstanding CAT Score awards

. Saved a customer from changing to another bank, buy giving her advice

about how to manage her accounts properly.

Charter Communications, Irwindale, CA 8/03 to 4/04

Customer Service Rep:

. Set up new accounts

. Trouble shoot

. Billing

. New Installation

. Schedule appointments

. Answer approximately 70 calls daily

. Data Entry

. Handle complaints and concerns

. Winner of many awards for Customer Service

Progressive Management, West Covina 11/01-8/03

Collections/Customer Service Rep

. Collections

. Train new collectors

. Replace lead in her absence

. Handled 100+ calls daily

. Recognized by management as a top collector in the dept.

. Wins bonus awards monthly.

Contact this candidate