Professional Summary:

. *+ years of experience in Software Testing & Quality Assurance,

Information technology and cross platform code testing.

. Experience in Automation testing - Selenium & QTP

. Experience in managing and coordinating with the Test Team.

. Experience in Content Management System using CQ5

. Experience in SFDC, Force.com Explorer

. Business Rules Setup using Oracle Endeca

. Experience in writing scripts in Selenium using Java in a Junit

Framework.

. Production Support - worked closely with the Member services to

recreate adaptable quality analysis models of reported issues based on

member feedback. Gathered data, performed load tests and observed

functional parameters in environments stimulating production sites.

. Extensive experience in Business analysis and outlining of

requirement, reviewing of BRD and functional specification, quality

assurance and documentation of test cases

. Detailed experience with Web/GUI testing of multiple websites in cross-

browser platforms. Skilled in testing and verifying Facebook and

Twitter applications connecting to partner websites.

. Experience with Soap UI for querying the SOAP based web services

fronting the data stored in Cassandra Database.

. Experience working with analytical services using IBM Coremetrics.

. Good working knowledge of SQL scripts to custom test user surveys,

transactions etc.

. Strong aptitude in development and maintenance of test methodologies -

performing load, volume and performance tests on web applications.

Thorough knowledge of functional and regression test cases.

. Involved in the weekend AS400 Switch tests and Code Releases

. Robust skills in managing and training offshore Quality Assurance

teams.

. Performing extensive database testing to verify the results generated

by the batch applications.

. Reporting and Tracking defects in Jira and HP Quality Center.

Technical Skills:

. Operating Systems: Windows, Mac, iOS, Android

. Bug Tracking Tools: JIRA, ALM

. Test Automation Tools: eTester, Selenium, QTP, SOAP UI

. Databases: SQL Server, Oracle

. Languages: HTML, Java, JavaScript, C++

. Browsers: Internet Explorer, Firefox, Safari, Chrome

. Devices Tested with: Android Phone, iPhone, IPad, Android Tablet

Professional Experience:

Wells Fargo, Fremont, CA August

2013 - Present

Software QA Test Lead

GB SFDC

Enhancement project to sync GB SFDC with a system that is the System of

Record

Key Responsibilities:

. Develop and implement the Test Plan.

. Creation of the test cases and facilitation of the walkthrough of the

test cases with the Team

. Testing functionality, performance and regression for the SFDC Sync

functionality and provide update to the team in daily scrums

. Coordinating with Business and Development of different systems

involved in the project to get a better understanding of the

functionality

. Querying the SFDC Database and testing batch processes using

Force.com explorer

. Testing the data received from the SOR using SOAP UI.

COPS II

Enhancement project of Wells Fargo's Compliance Operational Processing

System (COPS), streamlines account opening, customer due diligence,

operational risk processes, and regulatory reporting of compliance and risk

management program.

Key Responsibilities:

. Develop & Implement Test Strategy and Test Plan document based on the

Business Requirement and the Functional spec.

. Creation of Test Summary Document with traceability matrix and defects

summary after the UAT test cycle.

. Reviewing and Analyzing the Business Requirement document and the

Functional Specification document to discuss any changes updates

before approval.

. Managing the test team effort in the day to day priorities and to

acquire their status updates to track testing time.

. Assign task to all Testing Team members and ensure that all of them

have sufficient work in the project.

. Reviewing Test cases written by the team to ensure that they have

enough coverage for the functional change

. Tracking and reporting testing activities, including testing results,

test case coverage, required resources, defects discovered and their

status, performance baselines, etc.

. Forecast / Estimate the Projects Current & future requirements

. Testing functionality, performance and regression for the COPS

functionality

. Entering defects in ALM and tracking status updates for the same.

. Organizing meeting for Q & A sessions with the Business or SME for the

test team

. Using SQL management studio to query the various databases for data

integrity in testing

. Created Test cases for the functionality that is approved by the

business

. Keep track of the new requirements from the Project

. Allocating resources for current and future Projects.

. Coordinating with Business and Development of different systems

involved in the project to get a better understanding of the

functionality

. Working with the business to re-create production issues, to be able

to resolve them in a timely manner.

Williams Sonoma, SF, CA July

2011 - July 2013

Sr. Software Quality Assurance Tester

Shop & Buy

Shopping & Buying is an Ecommerce online shop path functionality that helps

the user from searching a product to adding a product to the cart which

included different categories, Product information page, faceted

navigation.

Registry & Wishlist

Registry and Wishlist is an Ecommerce online feature where a Brand Member

can create an Online Registry or Wishlist for an event and thereby sharing

with family and friends.

Profile & Personalization

Profile and Personalization specializes in product recommendations and

content personalization on most browsed pages based on Member searches and

the recent activity by customers with similar choices.

Key Responsibilities:

. Creating Test Plan using the requirements and coordinating with

business in case of need of any change in requirement or design.

. Data setup using CQ5

. Setting Business rules using Oracle Endeca

. Creating Automation test scripts using Java for Selenium Tool for the

Test Cases based on each Launch.

. Providing daily status to the team in the Scrum standup meetings.

. Manually testing the Ecommerce Brand Sites(6 Brands) and verifying it

against the test cases.

. Using Jira to document to log defect script and TimeTrack.

. Using SQL Developer Tools against the Oracle Database for data

validation of the Accounts Created and Content personalized on the

Brand Website.

. Supporting the Go Live test by testing the Functionality on both the

servers as well as the Brand Live site.

. Supporting the regression team in providing timely Regression Suite.

. Using SOAP UI for querying the web services fronting the data stored

in Cassandra Database.

. Coordinating with the Product manager to support in UAT testing.

. Communicating with the third party vendors in regards to data set up

for functional testing of a story.

. Coordinating with Product Manager and the developer for test case walk

through and Story review so as to provide feedback and get clarity in

the requirements by the business.

Wells Fargo Bank, SF, CA May

2011 - July 2011

Software Quality Assurance Tester

MIS Reporting

Management reporting is an Internal CreditView Application feature

available for the Management team to generate reports on the statuses of

the various Credit Reports through the flow from creating a relationship

until approval/decline of a Credit.

Key Responsibilities:

. Creating Test Plan using the requirements and coordinating with

business in case of need of any change in requirement or design.

. Manually testing the Management reporting within the CreditView

Application and verifying it against the test cases.

. Using HP Quality Center to write, modify and verify Test plan, test

cases with the help of the wireframes & design document to log defect

script.

. Using SQL Tools against the Oracle Database and the SQL Management

Studio Express against the SQL database for data validation of the

reports.

. Collecting data and creating documentation on the workflow and the

database details of the application.

. Coordinating with Business and the developer to get requirement

details and discussing defects for future enhancements.

Royal Caribbean Cruises Ltd Nov

2010 - April 2011

Software Quality Assurance Tester

Projects:

Mobile Web Optimization:

This project is an extension of the Celebrity cruises Website. This is a

Mobile website specifically designed to support users who access the

website on their mobile devices. The goal and objective of the Mobile Web

Project is to provide a means for potential & current cruisers/guests to

plan a cruise via a mobile device, focus on providing mobile device users

with a user experience that aids in planning a cruise, and generate sales

through the mobile channel.

Key Responsibilities:

. Manually testing the Celebrity Cruises Mobile website to complete an

end to end functional test on the Blackberry, I phone 3 & 4, IPod

Itouch, G2 Android, and HTC Evo.

. Using HP Quality Center to write, modify and verify test cases with

the help of the wireframes & design document to log defect script.

. Using MITE.com to be able to stimulate the different versions of

Mobile phones for online end to end testing of the website

. Coordinating with various teams for providing status on the defects

logged and the UAT testing.

Celebrity Cruises Redesign Phase I & Phase II

Celebrity Cruises redesign project concentrates on changing the look and

feel of the website www.celebritycruises.com divided in 2 phases, including

functionality changes between the new and the old pages, new Images and New

approach to view the various Cruise choices available for the members.

Key Responsibilities:

. Manually testing the Celebrity Cruises website to complete an end to

end functional test on the project.

. Using HP Quality Center to write, modify and verify test cases and

also log defect script.

. Using SQL Management Studio to query the database for member support

after migration.

. Providing Production support to the website in testing and recreating

issues in the live site and verifying as and when a point push is

implemented.

. Providing Customer support on various website related issues using

Seibel call center.

Rewards Network Inc, Chicago, IL

Mar 2005 - Nov 2010

Software Quality Assurance Analyst

Rewards Network offers its dining programs in partnership with nine major

airlines, many of the nation's largest bankcard issuers, numerous key

players in the loyalty marketing industry, and dozens of national

corporations. Their members include frequent flyers, corporate cardholders,

and active diners who dine regularly at their participating clients.

Rewards Network has more than 12 partner websites which has different types

of functionality from search functionality, to member surveys.

Key Responsibilities:

. Querying the SQL database to complete an end to end functional test on

the project.

. Providing cross training for coworkers in the team with details of how

CMS/MCP works from the testing perspective, with the help of a

PowerPoint presentation, Visio flowchart and the Database Schema. Also

tested the digital contract flow through MCT and made sure that it

successfully passes through the various approval levels of the

process and that the appropriate emails are being generated.

. Testing of the regular websites as well as SSO (Single Sign On)

websites for Bonus registration, verifying the copy and also checking

the database if the registration has successfully made to the database

using SQL query.

. Extensive regression testing of Enrollment, Search functionality,

email generations.

. Testing of the member surveys (2 different types), adding transactions

to verify them and also using SQL statements to check if the surveys

have successfully made it to the database.

Projects:

Disaster Recovery Websites: DR Sites are a copy of the actual websites so

the websites are up and running even when a disaster like a Hurricane

strikes Florida.

Key Survey: Key survey is a 3rd party vendor company who is responsible for

the creation of surveys that change according to the member type.

Idine Membership Split: This change in the Idine membership program was

geared more to involve its members and thereby giving them benefits based

on their spend amount and also the survey completed by them.

CMS: Comment management system is an in house application that's a portal

for Rewards Network clients (Restaurants) that have the feasibility to

respond to the member comments directly.

Idine Re-launch: In 2009 Idine was re launched as a partner of Rewards

Network thereby completely changing the look and feel and offering its

members free membership and becoming socially active by connecting members

to Facebook and Twitter.

Verbatim: Verbatim is an in house application that is used to clean

comments (for any spelling errors/case changes or offensive language)

before it is posted on to the websites.

MCA- Merchant Contract Automation: MCA is a Web Application that allows

Rewards Network to leverage Adobe's Lifecycle Forms (J2EE technology) to

digitize contracts and do away with an error prone, cost-ineffective, re-

work oriented paper contracts process.

MCP - Merchant Content Program Phase 1: MCP is an internal web application

that mainly concentrates on uploading, resizing and retouching (with the

help of Photoshop) web related marketing collateral.

.

Education:

. Bachelor of Commerce, Mumbai University, India, 2000 - Major in

Accounting

. NIIT Computer Course (3 years), Mumbai, India, 1999 -

(MS Office, Internet, HTML, C++, Sybase, SQL)

. NIS Mumbai, India, 1999 - Presentation Techniques, Group Interaction,

Orientation

. Web Designing [St Angelos Mumbai, India], 2004

. Photoshop, JavaScript, Java, SOAP UI, SQL Developer

Certification/Training:

(Stareast Conference 2006 - Orlando, FL)

. Exploratory Software Testing by James Bach

. Just in Time Testing

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