Ms. April M. Jacques

P.O. Box ******

acgd1d@r.postjobfree.com

323-***-****

Professional Summary:

I have various experiences in supporting the corporate clientele industry.

My professional growth has been enriched by fifteen plus years of

experience in customer service and office management. My sound background

in property, hotel, and school office management has developed my ability

to maintain positive customer relations.

I am skillful in managing multiple-phone-line systems, greeting clients,

creating and maintaining filing systems, maintaining financial records,

maintaining attendance, and confidential personnel information relative to

residential and commercial properties, school office, and hotel office

demands. I will provide creativity and consistency in monitoring the daily

order, incoming and outgoing messages, correspondence, and patron relations

demanded of this position. I am looking forward to an invitation to

interview with your organization.

Skills: MS Word 90%, Excel: 40%, Workbook: 50%, Outlook:60%, Typing: 45

wpm, and Data Entry: 4000+keystrokes

Education:

HS Diploma, Center for Enriched Studies Los Angeles-Graduated

Certificate in Business Administration, North Valley Vocational College

Detailed Experience:

Opportunities Unlimited Charter High School, June 2013 to January 2014

(Budget Cuts) Los Angeles, Ca, Office Manager

Opportunities Unlimited is a Charter High School. Responsibilities were

answering multi- phone line systems, greeting community members, parents,

and students. Scheduling board meetings, psychologist, teacher-parent

meetings, vice principal and maintaining all calendars events for executive

director. Sorting incoming and out-going mail, and delivering out messages.

Ordering and keeping account of office supplies. Creating data entry and

maintaining file systems and school attendance records. Administering first

aid to students.

Environment: data entry, customer service, ordering supplies, mailing and

sorting, scheduling meetings, MS Word, Excel, and Typing.

Mado Management, September2001 to August 2013

(Moved to California)

Chicago, IL Property Management

Mado Management is Realty Company. My duties were maintaining accurate

resident records and customer relations files. Producing accounting

delinquency reports on a monthly basis, scheduling meetings and site visits

for company employees. Responsible for coordinating calendars of property

managers and property associates, along with coding all information in

company property database system and organizing and maintaining company

documents. Assisting leasing agents in marketing residential and commercial

spaces, and collecting rents and other payments relative to Mado's

commercial and residential accounts. Accepting service requests from

residents and routing them expeditiously. Answering a multi-phone line

system.

Environment: customer service, data entry, collecting payments, scheduling

out maintenance requests, advertising commercial and residential property,

taking messages, MS Word, Outlook, and Excel.

Hilton Hotel, April 1998 to August 2001 (found new employment)

Chicago, IL, Hotel Operator

Answering international and domestic incoming and outgoing calls for a

500 - phone- line capacity switchboard console. Registering data entry

information for new customer account. Paging overnight hotel managers, and

on call physicians. Serving as a customer service ambassador. Monitoring

and providing immediate response to alarms positioned in different hotel

areas per security communication console.

Environment: Phone (inbound & outbound), intercom, entering new guest in

data system, supporting overnight managers and on call physicians,

security, and providing guest services hospitality, MS Word, and Outlook

References:

Angelique Marcoulis Executive Director 818-***-****

Robert Bryan Psychologist (608)

442-5790

Christine Chu CPA

630-***-****

Contact this candidate