GIGIANA V. FRAIND

Miami, FL ( *** - *** - **** ( acgd12@r.postjobfree.com

EDUCATION

Florida International University, Chaplin School of Hospitality & Tourism

Management, Miami, FL

Bachelor of Science Degree in Hospitality Management

August

2013

Tianjin University of Commerce, Marriott Tianjin Center, Tianjin, China

Study aboard cultural experience in China

August- December 2012

Miami- Dade College, Miami, FL

Associates of Arts Degree in Hospitality Management

August 2011

EXPERIENCE

Front Desk Agent, JW Marriott Marquis, Miami, FL

May 17, 2014 - Present

. Process all guest check-ins by confirming reservations, assigning room,

and issuing and activating room key.

. Process all payment types such as room charges, cash, checks, debit or

credit.

. Process all check-outs including resolving any late and disputed

charges.

. Answer, record and process all guest calls, messages, requests,

questions or concerns.

. Coordinate with housekeeping to track readiness of rooms for check-ins.

. Communicate parking procedures to guests/visitors and dispatch bell

staff or valet staff as needed.

. Supply guests with directions and information regarding property and

local areas of interest.

. Run daily reports (number of arrivals, departures), identify any special

requests, and check reports for accuracy.

. Complete designated cashier and closing reports in the computer system.

. Cash guests' personal check and traveler's checks.

. Count bank at the beginning and end of shift, balance and drop receipts

according to accounting specifications.

Lobby Ambassador, JW Marriott Marquis, Miami, FL

December

2013 - May 2014

. Provide exceptional customer service to all guests of the hotel in a

hospitable, friendly and ?efficient manner.

. Attend the lobby area by creating a level of concierge service that

consistently delivers professional, warm, friendly and personalize

hospitality to all guests.

. Greet guests and inform them of property amenities, services and hours of

operation, and local areas of interest and activities.

. Follow up with guests to ensure their requests or problems have been met

to their satisfaction.

Server, Broadway Bagels, Miami, FL

June 2006 - August 2013

. Welcome customers to dining establishment

. Offer meal specials

. Assist with any special requests and/or needs in order to provide a

unique and memorable dining experience

Cashier, Broadway Bagels, Miami, FL

April 2004 - May 2006

. Answer calls, take messages and initiate take-out orders

. Assist patrons with payment of their checks

. Provide support service to waitress staff, as needed

Hostess, Broadway Bagels, Miami, FL

December 2003 -

April 2004

. Greet customers upon their arrival and provide information concerning any

waiting time

. Provide assistance with special table configuration needs when necessary

EXTRACURRICULAR ACTIVITIES

Mercedes-Benz Corporate Run, Miami, FL

April 2014

Culinary assistant, South Beach Wine & Food Festival, Miami Beach, FL

February 2013

Prep, The Q (Ford Filling Station), Burger Bash (Ford Filling Station),

Yard Bird (The W hotel),

A Red Hot Night at Target & Ziggy Marley's Closing Party

Volunteer, Chapman Homeless Shelter, Miami, FL

January 2013

Student Associate, South Beach Wine & Food Festival, Miami Beach, FL

February 2012

Grand Tasting Village

SKILLS

Language: Fluent in English & Spanish

Computer: Window's & Macintosh proficient, social media, Proficient in

Microsoft Office; Word, Excel, Power Point Presentation, Outlook &

Publisher.

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