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Customer Service Technician

Location:
United States
Posted:
October 15, 2014

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Resume:

BERNARD MCGAHEE

*** ****** *****, *****, ** *****

acgd0q@r.postjobfree.com

Home 442-***-**** Cell 570-***-****

CAREER OBJECTIVE

To obtain a full time position as a Biomedical Technician in an

organization/hospital environment utilizing my skills and experience.

SKILLS & QUALIFICATIONS

Certified in repair and maintenance of Hewlett Packard Cardiac Ultrasound

Machines. Certified Force Trade Service Training. Received certifications

for Fresenius Dialysis machines. Cross-trained on Ohmeda Modulus II

Anesthesia machines. Cross-trained on Drager Fabius anesthesia machines.

Experienced with Microsoft Word, Excel, Internet, and Outlook.

PROFESSIONAL EXPERIENCE

February/2014-July/2014 Loma Linda University Medical Center Loma

Linda, CA

Biomedical Equipment Technician III

. Works under the Director of Clinical Engineering to perform scheduled

safety/performance testing

. Calibrate, repair, preventive maintenance, pre-purchase evaluation and

testing

. Installation and/or modification of medical equipment

. Coordinates service activities of subordinates and vendors. Performs

on call duties when assigned

. Communicate by phone/memos/in-person etc. with staff, nurses,

physicians, vendors, and others

. Apply mathematics to manipulate/analyze data; analyze and solve

specific problems quickly under pressure

. Work independently without direct supervision, proofread documents for

content and context accuracy

. Recognize and take proper action to resolve safety or other problem

situations

. Mentor & trained volunteer employees coming out of school

. Performs other duties as needed

April/2008-October/2011 Novamed Corp Trumbull, CT

Biomedical Equipment Technician III-Ultrasound Technician

. Performed incoming Inspections and initial set up on new ultrasound

machines

. Troubleshoot Technical issues over the phone with customers

. Repaired and scheduled maintenance of ultrasound machines

. Performed upgrades on ultrasound machines and inspected new equipment

. Communicated verbally and via email with others to create technical

reports

. Documented all repairs and maintenance that were performed

. Generated customer orders, and scheduled appointments with clients and

adhered to customer service practices

. Independent field service which includes all aspects of Biomedical in

various medical facilities

. Resolved equipment and anesthesia machine issues during surgical and

non-surgical procedures

. Certified Force Trade Anesthesia machines

. Cross-trained on Ohmeda Modulus II Anesthesia machines

. Cross-trained on Drager Fabius anesthesia machines

May/2007-January/2008 Duplin General Hospital Kenansville, NC

Assistant Manager of Biomedical Services

. Performed preventative maintenance on equipment according to the

manufacturers' specifications.

. Performed incoming Inspections and initial set up on new ultrasound

machines

. Documented all repairs and maintenance that were performed, also

performed inspections on new equipment

. Performed accurate and valid parameter measurement with industry

standard test equipment's, while observing standard safety practices

. Communicated verbally and via email with others to create technical

reports

. Resolved equipment and anesthesia machine issues during surgical and

non-surgical procedures

. Generated customer orders, and scheduled appointments with clients

February/2002-April/2007 Advance Imaging Specialists Carbondale, PA

Imaging Ultrasound Technician III

. Performed preventative maintenance on equipment according to the

manufacturers' specifications

. Documented all repairs and maintenance that were performed

. Communicated with other to create technical reports

. Performed accurate and valid parameter measurement with industry

standard test equipment's, while observing standard safety practices

. Performed incoming inspections on new equipment, also performed

upgrades on ultrasound machines

. Troubleshoot Technical issues over the phone with customers

September/1999-February/2001 Customer Service Associates

Philadelphia, PA

Imaging Ultrasound Specialist III

. Certified in repair and maintenance of Hewlett Packard Cardiac

Ultrasound Machines

. Independent field service duty which includes all aspects of

Biomedical in various medical facilities

. Repaired and scheduled maintenance of ultrasound machines

. Documented all repairs and maintenance that were perform. Troubleshoot

Technical issues over the phone with customer.

. Communicated verbally with others to create technical reports

. Performed accurate and valid parameter measurement with industry

standard test equipment's, while observing standard safety practices

. Generated customer orders, and schedule appointments with clients and

adhered to customer service practices

. Performed preventative maintenance on equipment according to the

manufacturers' specifications

January/1999-September/1999 Kinetic Biomedical Services Bensalem, PA

Field Service Technician III

. Received certifications for Fresenius Dialysis machines

. Independent Field Service Technician, performing all aspects of

Biomedical services in various medical facilities

. Generated customer orders, and scheduled appointments with clients and

adhered to customer service practices

. Communicated verbally with others to create technical reports

. Documented all repairs and maintenance that were perform

. Troubleshoot Technical issues over the phone with customers

TEST EQUIPMENTS EXPERIENCE

. Safety Analyzer

. Defibrillator Analyzer

. Pulse oximeter Analyzer

. Blood Pressure Analyzer

. Electrical Surgical Unit/ESU

. EKG/ECG Analyzer

. Photo Tachometer

. Pressure vacuum meter

. Patient Simulator

. Oscilloscope

. Multimeter

. Used of small hand tools

. Used Phantoms to check accuracy of ultrasound probes



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