Jacques Marquis Watters

*** ***** ****

Chapel Hi ll, North Carolina 27514

919-***-****

acgczy@r.postjobfree.com

Overview & Objective: To secure a senior level position and leadership role with a fast-pace, high growth

domestic and international organization. Seeking an opportunity offering diverse job responsibilities

where my knowledge and skills will have an immediate impact on corporate profits, tactical execution of

solutions, team productivity and customer satisfaction. Working with a dynamic, fun and energetic team

which is responsible for design, development and delivery of customer focused solutions.

Summary: Efficient, versatile team player offering dynamic experiences and leadership qualities fostered

through hands-on experience in both the domestic and international marketplace. Design, organize,

motivate and lead teams and project deliverables in a financially effective and timely manner. Hands-on

attitude, not afraid to take on new challenges.

Experience:

SLT-TEC ~ D irector of Operations & PMO Team. Chapel H ill, North Carolina (2000-

Current)

• Simultaneously p rovided project leadership for multiple, h igh profile,

i nitiatives involving VP and C~ Level stakeholders, outside vendors,

customers, internal resources and multiple touch points

• Identify and implemented best practices and leverage expertise across global

r elationships. B uilding relationships and rapport through diplomacy to

achieve desired results.

• “Face of the business”- Responsible for maintaining positive relationships of

t op t ier accounts and i dentification of future opportunities focusing on

retention rates and ultimate customer satisfaction (i.e. Universal

S tudios/CHASE Credit Cards; Barclays; Enterprise Holdings; Mar tin

M arietta; UNC Hospitals; Florida Power & Light; Starboard Cruise L ines)

• Responsible for developing and managing financial budget for team of

software developers, t rainers, technical engineers, international software

developers and support staff

• Instrumental in building “The Brand ”. Teaming with Sales and Marketing in

developing product strategy and direction for SaaS brands: AssetLynx,

C MMSLynx; InventoryLynx; MobilePOSLynx

• Responsibili ty for driving and managing the implementation and support of

m ultiple software solutions (both desktop and mobile solutions) from ini tial

specifications to customer on-boarding and ongoing customer

support/maintenance

• Change Agent for Customer Service Quality Redesign focusing on Best of

B read CSP skill sets involving t raining and quality assurance. Improving

FCR, delivering on SLAs and increasing overall Customer Satisfaction

• Working knowledge of Project Management tools: Scrums/Agile/Jira/Trouble

T icketing SW/MS Project

• Primary liaison with manufacturers and 3 rd party services providers/vendors.

Assuring delivery of centralized services, Supply Chain Management.

Achieved Highest Channel Partnership levels and responsible for leveraging /

securing Co-Op and MDF marketing dollars

• Project Managed new IT software development / call center in Cary, NC for

N J Financial software organization: Real Estate; Construction; Networking;

H R; IT

• Spearheaded Regional Call Center selection and roll out for BCBSNC

i nvolving: IT/Software; Finance; Real Estate; HR; Customer Service

Operations; Public Relations; Communications; Legal & Risk

Global Telesystems Group ~ Sr. In ternational Project Manager. Lived in Brussels,

London, Moscow, Monaco (1995-2000)

• Responsible for centralizing and supporting global logistics, t ransportation,

i nventory and asset management for over 30 operating companies (Over $1

B illion in assets) in Western/Eastern Europe, India and Asia

• Managed P/L for $10M Prepaid Calling Card business out of the Monaco

location (Sales; Marketing; Engineering; Operations)

• Key project manager in assuring IPO compliance with operational assets,

f inance and legal companywide (30 operating companies)

• Leader of governance and standards to comply with ISO 9000 certifications

for operational business worldwide

• Streamlined and centralized f low of assets and inventory to support critical

f ield operations while reducing costs more than 75%. Maintaining critical

S LA agreements

• Over 99 accuracy in roll-up reporting for 30 operating companies and

performance of assets throughout the global network

• Interviewed internal users, defined and managed the development of a web

based inventory and asset system, on-boarding and t raining of all locations

assuring the software solution was effectively utilized and in line with the

overall Enterprise Architecture of Oracle

• Maximized productivity and management of employees located worldwide

w ith multiple cultures, backgrounds and work habits

• Negotiated vendor contracts with our primary suppliers, such as, Nortel,

Motorola, DHL, Har r is, etc

• Extensive World Wide t ravel and cultural experience

Ashland Chemical ~ I n ternational Logistics Manager. Columbus Ohio (1992-1995)

• Responsible for Transportation & Logistics budget ($45M) -shipping and

warehousing of product for our European, South American and Far

East/Australian businesses

• Reduced logistical costs more then 50% while increasing delivery t ime and

order accuracy

• Centralized all functionalities and reporting procedures for logistics from 15

decentralized operating companies. In terviewed, accessed and anticipated

customer needs and created streamlined logistical solutions to assure growth

i n sales and increase customer satisfaction

• Extensive World Wide t ravel visiting local teams to understand operational

p rocesses and requirements

• Implemented and t rained Time Management systems to 15 corporate offices

world wide

E ducation:

• Nova Southeastern University, Davie, Florida – MBA, In ternational Business

1992

• Wit tenberg University, Springfield, Ohio – BA Business, M inor Economics

1989

o Letter Winner Varsity Wrestling

Interests:

• Running Marathons; Coaching sports; Golf; Ar ts; Landscaping; Fluent in

F rench

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