Rishi Chintalapati

480-***-****

acgczx@r.postjobfree.com

PROFESSIONAL SUMMARY

• Over 8 years of IT experience that includes around 5years of experience in Salesforce.com CRM Platform

and around 3 years of experience with Java technologies

• Proficient in Salesforce.com (SFDC) development and implementation in various domains like Healthcare,

Banking, Insurance, Manufacturing, and Retail

• Experience in designing and developing Force.com based Apps / Products using Apex, Visualforce Pages,

Force.com IDE, Data Loader, Apex Explorer and Salesforce.com Sandbox environments.

• Good experience in designing of custom objects, custom fields, role based page layouts, custom Tabs, custom

reports,report folders, report extractions to various formats, design of VisualForce Pages, Snapshots,

Dashboards.

• Extensive experience in designing Custom Formula Fields, Field Dependencies, Validation Rules, and Approval

Processes and workflows for automated alerts, field updates, and Email generation according to application

requirements

• Extensive experience in lead case management (Web-to-Lead, Email-to-Case)and implementation of service cloud

console.

• Experience in working with SOQL, SOSL, CSS, Force.com Web Services, SOA & Metadata API.

• Proficient in Data Migrationfrom Traditional Applications to Salesforce.com using Data LoaderUtility

• Excellent work ethics, self-motivated, quick learner and team oriented. Continually provided value added services to

the clients through thoughtful experience and excellent communication skills.

• Hands on experience in creating the relationships/ junction objects like Master-Child, lookups, Entity

Relationship data model, Pages, Classes, Interfaces, Workflows & Workflow rules, triggers, Email alerts and

business logic.

• Customized and enhanced Apex Classes, Controllers & Triggers considering governor limits and various other

components as per the client and application requirements

• Extensive knowledge about Sales force setup menu, Configuration, custom Application Development,

Administration, Data Migration and Deployment of applications to Force.com platform

• Experience in installing, evaluating the AppExchange application under the salesforce.com platform.

• Good communication skills and experience indesigning the business requirements to design on salesforce.com

platform by designing the required entities like custom objects.

• Worked on test classes and did my unit testing through test class and make sure that over all test coverage is in good

shape

• Experience in Sales cloud, Service cloud, Custom Cloud, Chatter and App Exchange applications

• Good experience and knowledge in web technologies like HTML, XML, CSS, JSP, JavaScript, WSDL, and SOAP.

• Experience in onsite and offshore coordination

• Been analyst developer and customer support role for various customers and handled many issues for the product

support

TECHNICAL SKILLS:

Salesforce.com : Salesforce CRM, Salesforce SFA, Apex Language, Apex Classes/Controllers, Apex Triggers,

SOQL, SOSL, VisualForce Pages /Components, S-controls, Apex Web Services, Workflow &

Approvals, Chatter, Dashboards, Analytic Snapshots, Custom Objects

Salesforce Tools : Eclipse, Force.com Eclipse IDE Plug-in, Force.com Data Loader,Force.com, Connect for

Outlook, Force.com Platform (Sandbox, and Production)

Databases : MySQL, Oracle11g/10g, Microsoft SQL Server 2008/2005, JDBC

Other Tools : TOAD, Erwin, Apex, C, C++, Java, JSP, Java Script, UML, HTML, SQL

Packages : MS Word, MS PowerPoint, MS Excel, MS Project, MS Visio, Google Drive, Eclipse IDE

Operating Systems : Windows NT/2000/XP/Vista, Windows Server 2000/2003/2008, Linux, Unix

PROFESSIONAL EXPERIENCE

Goldman Sachs, Jersey City, NJ Aug 13-Till Date

Sr. Salesforce Consultant

The Goldman Sachs Group, Inc. is leading global investment banking, securities and investment management firm that

provides a wide range of financial services to a substantial and diversified client base that includes corporations, financial

institutions, governments and high-net-worth individuals.

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and

documented the Business and Software requirements.

• Designed Requirement documents and functional document for the development team.

• Developed Custom business logic using Apex Classes, Triggers, Components and VisualForce pages as

per business needs

• Implemented Case Management flow and added 3 tiers of customer support to ensure quality for the

customers.

• Worked with Apex Scheduler to invoke batch Apex classes at regular intervals.

• Worked with Dynamic Apex to access S-Objects and field describe information, execute dynamic SOQL,

SOSL and DML queries

• Implemented CSS for VisualForce pages and experience working with Communities.

• Created Custom Visualforce components and attributes to override the look and feel of standard

Visualforce components.

• Created Visualforce pages that could be rendered as PDF's.

• BuiltReports anddashboard as per client’s need.

• Implemented Visualforce pages with public-facing websites by using Force.com Sites.

• Used Organization security, Network-based security and Session security to implement platform

security.

• Configured Chatter for the Users in the Organization for collaboration

• Used Pick lists, Dependent Pick lists and Record Types to enforce data quality.

• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-

based security.

• Used Tabular, Summary and Matrix reports to create Standard reports and Custom reports.

• Designed and modified Workflow processesfor email alerts and field updates.

• Set up Marketing Campaigns, Campaign Hierarchies, Assignment rules, Web-to-Lead and Auto-

Response rules.

• Configured Campaign Management, Campaign Influence and Lead Conversion.

• Worked with Approval processes that use Email Approvals and parallel Approval steps.

• Created Dashboards and Dashboard Components and implemented multiple levels and scheduled

Dashboard refresh

• Created Many-to-Many relationships and created Junction objects to implement Roll-up Summary fields

to aggregate data from child records on the parent

• Designed Validation Rules along with Roll-Up Summary Fields to maintain data quantity and data

consistency.

• Experience in Data quality check and data upload using Data loader and import Wizard.

• Participated in JAD sessions involving Business Users and Sponsor groups to analyze and understand the

business requirements.

• Working as deployment owner to deploy applications from Sandbox to production.

• Extensive use of Force.com IDE for customization work.

Environment:Saleforce.com platform, Apex Language, Visual Force (Pages, Component & Controllers), Pages, Data

Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Security

Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP, Force.com IDE, Eclipse 3.3, Apex, Visual Force, CSS

MetLife, Wilmington, DE Sep 12-

June 13

Salesforce Consultant

MetLife, Inc. is a leading global provider of insurance, annuities and employee benefit programs, serving 90 million

customers. Through its subsidiaries and affiliates, MetLife holds leading market positions in the United States, Japan, Latin

America, Asia, Europe, the Middle East and Africa.

Responsibilities:

• Gathered requirement for the salesforce.com as per project requirement using different Methodologies and Tools.

• Analyzed functional problems and determined techniques and requirements most feasible for processing the data.

• Performed the GAP analysis. In-depth knowledge of RUP`s iterative Software development life Cycle.

• Setting up of organization structure which includes setting up of roles, profiles and sharing rules.

• Involved in Setting up standard object-Accounts, Contacts, Opportunity, Report & Dashboard, Lead and

Campaign.

• Designed, and developed the Custom objects, Custom fields, Page layouts and Custom Tabs.

• Created workflow approval, validation rules, roll up and formulas with Salesforce administrative tasks and creating

reports, modifying data developing USE case scenarios.

• Designed and developed Visual force Pages, Apex Classes andApex Triggers for various functional needs in

the application.

• Implemented Field Level security for sensitive data holder fields.

• Implemented case management in Service Cloud console. Customized the console using Service Console toolkit

and javascript for client side validation.

• Testing apex and deploying the Changes to production.

• Implemented Knowledge articles and installed public knowledge base.

• Setting up of rating, versioning and publishing articles in the organization.

• Setting up of entitlements and case milestones.

• Implemented Live Agent and configured users.

• Designed Visual force pages and hosted them on Force.com sites.

• Designed process flow and BRD for dynamic Custom and Visual Force pages for APEX triggers, Classes, Test

methods & to implement the custom functionality.

• Used Data Loader to transfer the data to production and Full sandboxes, used Eclipse IDE for complete Apex

Programming.

• Implemented Case Management Automation to track and solve Customer’s Issue

• Maintained data cleanliness and accuracy by adding custom validation rules, custom formulas, reports and

dashboards

• Extensively involved in Unit Testing using Test Methods using Force.Com utilities

• Participated in the training sessions provided by the Salesforce team and support end users

Environment: Saleforce.com platform, Force.com Sites, Apex, Visual Force (Pages, Component & Controllers), Pages, Data

Loader, HTML, Java Script, Workflow & Approvals, Reports, Custom Objects, Custom Tabs, Email Services, Live Agent,

Security Controls, Sandbox data loading, Eclipse IDE Plug-in, Windows XP Pro.

Bestbuy, Richfield, MN Feb 11- Aug 12

Salesforce Developer/Admin

Best Buy Co Inc is a multinational, multichannel retailer of technology products, including tablets and computers, televisions,

mobile phones, large and small appliances, entertainment products, digital imaging and related accessories. The Company

also offers technology services including technical support, repair and installation under the Geek Squad brand. The

Company operates e-commerce operations, retail stores and call centers

Responsibilities:

• End to end implementation of Salesforce projects including high level requirement, functional specific

requirements, analysis, design, configuration, customizations, user testing, implementation and administrative

support.

• Review business &system requirements and recommend changes for improvement with an emphasis on

automation and efficiency

• Worked with a project team to implement business requirements, customize & configure

Salesforce platform. SFDC team comprised of developers, system integration testers, data migration spoc,

integration

• Developed Visual Force Pages and used standard, Custom Controllers and controller extension

Components, Advanced Search Functionality, Custom Objects, Analytic Snapshots, Tabs, Tags and Components.

• Extensive experience using Salesforce's Administration like Roles, Profiles, Page Layouts, Workflow

Alerts, Record types, Security, Sharing, Data Migration, Reports & Dashboards and Approval Workflows etc

• Worked on integration of SFDC with other systems, useful to sales folks like travel, expense and leave

management etc.

• Assisted in change management, user training, roll-out plans, and adoption strategies.

• Handled user access management post go live of 1st phase

• Responsible for CRs and enhancements in the current system

• Working on data issues/requests and bug fixing for production instances etc., post go live

Environment: Salesforce.com platform, Data Loader, Approvals, Email Services, Dashboards, Custom Objects, Visualforce

Pages, Reports, Custom Tabs, Security Controls, Apex Language, Eclipse IDE Plug-in, Workflow &amp, Salesforce

Sandbox, HTML, Java Script.

Caterpillar Financial, Nashville, TN Nov 09- Jan 11

Salesforce Developer/Admin

Caterpillar Financial Services Corporation is the financial arm of Caterpillar Inc., a technology leader and the world's largest

manufacturer of construction and mining equipment, natural gas and diesel engines, and industrial gas turbines

Responsibilities:

• Experience on salesforce modulesobjects like Campaigns Management, Leads and Opportunities

• Managed users, profiles, permissions, roles, hierarchies, org-wide defaults, groups, queues and sharing

rules

• Used Tab permissions, Record Type permissions and Field Level Security to implement Component-based

security.

•Creation and scheduling the reports as per business needs.

•Configured and used dashboards and dashboard components.

•Worked on Email-to-Case, Web-to-Case and Web-to-lead.

•Imported legacy Siebel data using Import Wizard and Data loader

• Manage and prioritize ongoing support requests and administrative needs of users

• Created custom objects, fields and edited page layouts for grouping and editing field properties

• Created dependent Pick lists, Lookup Fields, Formula Fields and adding fields to Search layouts

• Defined lookup and master-detail relationships on the objects and created junction objects to establish

connectivity among objects.

• Designed and developed Validation Rules to maintain data quantity and data consistency

• Developed Workflows and workflow actions to send emails, update fields and assign tasks

• Created Approval processes and created Approval steps to email alerts and field updates.

•Created email templates and inbound emails using Visual force for the clients and customers.

•Worked on Force.com IDE

•Worked on Apex Triggers and Apex Classes to achieve business requirement.

•Implemented Visualforce pages with public-facing websites by using Force.com Sites.

•Creation of deployment plan deployment checklist.

•In charge of conducting the UAT with the Business users and QA with QA Team.

•Providing Test cases to QA and UAT.

•Participated in Change Management Process. Creating Pipeline document, attended go no-go meetings.

•Release co ordination and making sure changes to production are migrated without issues.

Environment: Saleforce.com,Service cloud,Force.com platform, Apex Classes, Chatter, Visual Force Pages, Controllers,

Custom Objects, Custom Tabs, Email Services, Workflow & Approvals, Reports, Security Controls, Eclipse IDE, WSDL,

Windows

Vestiaco Systems, India Sep 08-Aug 09

Programmer Analyst

VESTIACO is a global diversified outsourced IT services company which brings offshore outsourcing to clients' doorstep.

Vestiaco has extensive experience in providing outsourcing non-core business processes - IT functions (software

development, product development, SharePoint consulting and development, mobile app development, software testing,

managed IT services, cloud computing solutions)

Responsibilities:

• Involved in Initial designing and creating Use case diagrams, Sequence Diagrams and class diagrams using the MS

Visio Tool.

• Designed and developed a Web Portal following the MVC pattern: Struts framework is being used as a front-end

solution.

• Session Façade J2EE pattern is being used on the middleware level (Stateless Session Beans + Data Access

Objects as transaction handlers).

• Implemented Standard mailbox features as well as designed and developed online credit card gateway (third-party

processing center is being used) with MySQL DB being a back-end tier.

• Developed a web site generation mechanism that allows generating DNS name on fly, configuring web site using

provided templates (tomcat web server management). System provides full statistical and marketing analysis of

the affiliate web sites.

• Involved in code designing and technical documentation.

• Develop web application using Struts Framework.

• Develop user interfaces using JSP, HTML and CSS

Environment: Java, JSP 1.2, Oracle 8i, MVC, Tom Cat, MS Visio, HTML, CSS, MY SQL, Java Script and HTML.

ESATA SOLUTIONS, Chennai, India June 06-

Sep 08

Software Programmer

Esata solutions is a service based company and its moto is to develop innovative technological solutions and

high quality services, which generate added value and competitive advantages to guarantee the success of our customers’

business

Responsibilities:

• Analyzed the requirements based on business data and user requirements

• Implemented the modules using Model View Controller (MVC) design pattern

• Developed business logic to calculate asset depreciation based on Straight Line and Written down value

approaches

• Involved in designing and coding Custom tags, client validation code using java scripts, java classes for

controllers, data access layer to support multi account type login

• Used My Eclipse IDE to develop the system

• Designed and developed the front end using HTML, JavaScript and JSP

• Written test classes using Junit to test the Action Class

• Developed several stored procedures/Triggers for automated action items to integrate with default tracking

module

• Wrote SQL queries and PL/SQL stored procedures to access the asset information and rates from database

• Used JDBC to communicate with database

• Created SQL queries and stored procedures for CRUD (create, read, update and delete) operations on database

• Dealt with code versions using CVS

Environment: JAVA, JDBC, ODBC, MVC, HTML, Java Script, JSP, SQL, PL/SQL, My Eclipse, IDE, CVS, Windows NT

EDUCATION

• Bachelor of Engineering in Computer Science

Contact this candidate