Post Job Free

Resume

Sign in

Customer Service Technician

Location:
Houston, TX
Posted:
October 13, 2014

Contact this candidate

Resume:

ANSON COTTON

***** ******* ***** *****

Houston, TX 77070

acgcy8@r.postjobfree.com 713-***-****

OBJECTIVE

To secure a position with a progressive company where I may expand my knowledge in healthcare, utilize my excellent

patient care skills and/or my pharmacy technician skills to improve patient care standards.

KEY CREDENTIALS

Self- motivated, strong organizational skills, excellent verbal and written communication skills, able to work

independently or with little supervision; enjoys taking on new projects and challenges

Ability to assist in pharmacy with both technical and clerical duties; Knowledge in both Omincell and PYXIS; data entry

skills WPM 45

Bronze Champion-Patient Care Customer Service Award at Memorial Hermann Memorial City (2006)

EDUCATION

Certified by the Pharmacy Technician Certification Board (PTCB) 3601-0106-0761-423 – Summer 2006

Registered by the Texas State Board of Pharmacy 140489 –Summer 2006

Aseptic Techniques for Pharmacy Technicians-University of Houston- Summer 2006

Alief Hastings High School-Spring 1999

PROFESSIONAL EXPERIENCE

Kingwood Medical Center

Narcotic Quality Technician-4/2013 to Current

• Responsible for restocking PYXIS with both regular medications and narcotics to the entire hospital campus.

• Assist with making intravenous mixtures, compound all stock topical and oral medications and unit dose stock

medications.

• Deliver narcotics in STAT situations to units and load into PYXIS.

Pharmacy Technican II (Front Desk/IV Technician-10/2013 to 4/2014)

• Select prescribed medications according to dosage and strength indicated on patient medication file or cart-fill

list. Delivers medications to the patient care areas.

• Stocks and monitors drug inventory levels, ensuring adequate and up-to-date supplies..

• Package and label unit dose oral liquids/tablets, and maintains pre-pack records. Also maintains quality

improvement logs for the I.V. room such as hood cleaning, refrigerator temperature and aseptic technique.

• Responds to oral requests for medications from nursing personnel and OR in a timely manner.

• Train new employees and student interns on protocol.

Specialty Veterinary Compounding Pharmacy, Stafford, TX

Lead Data Entry Technician- 08/2011 to 09/2013

• Assist all pharmacists in typing and correcting all prescriptions and compounding logs

• Assist technicians with any questions or concerns on prescription orders

• Communicating with pet owners via email, phone and fax to collect billing and shipping information

• Communicate with veterinary clinics by phone and fax to take and clarify all prescriptions and to take payments

• Delegate daily tasks to fellow technicians who are filling prescriptions or compounding stock medications

• Assist Pharmacist in Charge and marketing staff with special projects from online pricing to making sure the pharmacy is TSBP

compliant

• Communicate with technicians in each department on ETAs for all medications or chemicals on back order

• Problem solving in every aspect from dealing with a shipping issue to inventory issues

• Pull expired medications and chemicals, fill out proper paperwork and dispose of medications in proper manner

• Make sure that each department has the necessary chemicals and supplies

Pull Station Technician- 04/2011 to 08/2011

• Accurately fill stock prescriptions with the correct labels in a timely manner

• Communicate with other departments on compounded medications that are low in stock

• Ensure that dating on medication in Pull Station is with in good standing

• Pull any expired medications, complete proper paperwork and dispose of medications in proper manner

• Maintain a clean department, dust shelves, and keep medications in proper storage bins

CVS Pharmacy, Houston TX

Pharmacy Technician II - 07/2010 to 04/2011

• Maintained pharmacy inventory and performed clerical duties

• Assists pharmacists as directed with inventory and ordering pharmaceuticals

• Counts, package, and labels unit does for inspection by pharmacist

• Have great customer service abilities and able to multitask.

• Familiar with Pharmacy Software and drug names and usage

• Fill orders and restock medication and supplies

Lonestar Pharmacy (Senior Care Consultants), Houston TX

Data Entry Technician - 06/2008 to 07/2010

• Key responsibilities included: Providing quality patient care

• Accurately entering prescription orders for patients

• Resolved claim rejection issues

• Provided excellent customer service

Walgreen’s, Houston TX

Pharmacy Technician - 05/2007 to 05/2008

• Responsibilities included: Assisted Pharmacist in providing pharmaceutical care

• Performed technician and clerical duties associated with the operation of the pharmacy

• Promoted safety, cost efficiency, and commitment to quality patient care

• Provided excellent customer service

Memorial Hermann Memorial Hospital, Houston TX

Paitent Care Associate 01/2006 to 05/2007

• Responsibilities included; performing direct patient care

• Greeted and signed in patients upon arrival

• Answered phones

• Organize patient charts

REFERENCES

Available under request



Contact this candidate