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Customer Service Assistant

Location:
Jersey City, NJ
Posted:
October 13, 2014

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Resume:

Akuyoma C. Ejiofor Phone: 732-***-****

* ********* *****

Email: acgcxo@r.postjobfree.com

New Brunswick, NJ 08901

SUMMARY

Financial Operation Professional with experience in payroll processing. Skilled in verification

and processing of data while maintaining confidential information. Expertise in data input,

customer service, problem resolution and research to ensure accurate, timely processing, and

reporting.

EDUCATION

MIDDLESEX COUNTY COLLEGE, Edison, NJ

Program: Computerized Accounting

Certificate Received: 2011

KATHARINE GIBBS SCHOOL, Piscataway, NJ

Program: Corporate Assistant

Certificate Received: 2000

SKILLS

Accounting Account Receivable, Account Payable

Payroll, Inventory, and Bank Reconciliation.

Microsoft Office: Word, Excel, Outlook, and PowerPoint.

Peachtree and QuickBooks.

AS400, Power Image, and UpsShip.

CAREER HISTORY

GUSTATEC, New Brunswick, NJ 2013-Present

Sensory Panelist

Independently evaluated the food

sample using standardized flavor

profile techniques.

Recorded findings on a computer or

on a blank sheet.

AMERICAN INCOME, Eatontown, NJ

2010-2011

Life and Health insurance producer

Called clients and made appointment for sale.

Explained various policies to clients and helped them selected right policy for them and

their financial situation.

Sold policies to clients.

Prepared various reports for the company as well as maintained records for all their

clients.

Recruited other producers for the company

UNITED STATES CENSUS BUREAU, New Brunswick, 2010

NJ

Enumerator

Prepared and planed daily work.

Organized materials to make sure that everything needed for the day are in order.

Reduced the number of the Nonresponse for the Census day to 30%.

Completed questionnaires as instructed and ensured the confidentially of materials.

Reported to Crew Leader and assisted with additional assignments and projects.

(Continued)

Akuyoma C. Ejiofor

9 Riverside Drive Phone: 732-***-****

New Brunswick, NJ 08901

Email: acgcxo@r.postjobfree.com

Page 2

ING (formerly CITISTREET), Somerset, New Jersey 2005 – 2009

Financial Operation Processor - Promotion

Participated with multi-platform payroll processing with lock box and wire and

automated clearinghouse (ACH).

Mastered and completed special transactions; to include, split of deposits, over/under

transactions, UN-reconciled items and refund issues.

Input data; established and maintained participant's accounts and transfer account

information on a daily basis and cleared outstanding items.

Applied my critical thinking and analytical skills with discrepancies and provided

resolutions to customers in order to ensure customer satisfaction.

Reduced held monies by 20% by making necessary calls to get the right information.

Researched payroll data for audits.

Answered payroll questions in a timely manner with accurate detailed facts.

Trained new employees to better understand their job responsibilities and work

environment.

ING (formerly CITISTREET), Somerset, New Jersey 2005

File Clerk

Received Promotion to Financial Operation Processor

Accurately organized, filed, and retrieved information for all records and accounts.

Maintained accuracy of records and ensured updates were completed in a timely manner.

Established a more efficient filing system to aid in easier access of information.

MERRILL LYNCH, Piscataway, New Jersey 2005

Reconciler

Reconciled monetary discrepancies for postage.

Obtained Job ID, Job names, date and total quantity for assigned job.

Assisted in identifying errors and made necessary corrections

Participated in brainstorming and identifying ideas for more effective way to identify mistakes.

LICENSE

Life and Health license Expired.



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