Rajesh Kumar Tukmur

Old City Exchange Building, *04, Dubai, U.A.E

acgcxf@r.postjobfree.com

Mobile: +971*********

PROFESSIONAL PROFILE[pic]

A resourceful, service oriented, enthusiastic-motivated and dedicated

individual with expertise in service industry across aviation, hospitality,

travel retail, and IT-enabled services. Enjoys being part of a successful

and productive team and thrives to work in highly pressurized and

challenging working environments.

OBJECTIVE[pic]

Now looking for a challenging new position, one that will make good use of

my existing skills and experience whilst enabling further personal and

professional development-ideally within the service industry.

. Team Motivation. . Time Management.

. Commercial Awareness. . Negotiation

and Closing.

. Process Evaluation/Improvement. . Strategic Sales Planning.

. Reporting. .

Reporting.

. New Business Development. . Customer Service.

. Customer Service. . Administration and coordination.

. Relationship Building. . Leadership

EMPLOYMENT EXPERIENCE

CAREER SUMMARY

[pic]

Sales Assistant & Buying Support Assistant 2012 to 2014

Doha, Qatar Airways, Qatar.

. Brand Promoter for luxury fashion and confectionery brands. Cross

sell and add-on sales.

. Perform all store operations like inventory checks, selling,

cashiering, and merchandising.

. Competencies-Communication, problem solving, business acumen, and

decision making. Monitor documentation, movement of stocks, and

compile management and supplier reports.

. Forecasted sales, developed inventory models, identified sales trends

and opportunities, coordinated special projects, and monitored retail

outlet productivity.

. Involved in developing marketing strategies and selecting

merchandise.

. Skilled motivator with a proven ability to build leading sales teams

which consistently achieve and exceed sales quotas.

Guest Service Officer 2011 to 2012

Park Hyatt Hyderabad, India.

. Provide personalized service and ensure safety, security and comfort

of guest.

. Perform all front office activities-Check-in & checkouts, and

concierge.

. Guest Relations- Guest recognition and guest history management.

Guest Service Agent 2007 to 2011

Kingfisher Airlines, Hyderabad, India.

. Consistently delight customers by delivering safe, value-based, on

time and enjoyable travel experience.

. Adhere to highest standards of safety and security procedures.

. Supervised a team of check in agents and valets in order to achieve

seamless and acceptable customer service standards and contributing to On-

Time-Performance.

. Functions-Sales reservations and ticketing, check-ins, and focus on

loyalty programs.

. Deliver service and process innovation.

. Responsible for Guest Commitment, Guest Experience, and part of Guest

Care Team and ensure Service Delivery.

Medical Transcriptionist

Transdyne, Hyderabad, India 2005 to 2007

. Transcription of medically and legally sensitive documents to the

client database.

. Maintenance of all patient-doctor medical data and proof read the

same before quality check.

ACADEMIC QUALIFICATIONS

[pic]

Aviation, Hospitality, and Travel Management-Diploma 2007

Biology-Higher Secondary 2004

English-High School

2002

PROFESSIONAL DEVELOPMENT

[pic]

. Retail Training and Customer First Training.

. Guest Service Excellence and Refresher Airport Handling Procedures.

. Basic First Aid Training, Fire Warden, Fire Fighting and Safety

Training.

. Dangerous Goods Regulations-For Passenger Handling and Staff.

FURTHER SKILLS

[pic]

Language

. English - Fluent, Hindi - Fluent, and Arabic - Beginner.

Computer & IT

. Microsoft Office (Word, Excel, AX Retail ), Internet, and Email.

. Reservations-Opera, Sabre, and Galileo.

INTERESTS [pic]Follows cricket, wellness, cooking, going to gym, watching

movies, reading, and travel retail.

REFERENCES[pic]Available upon request.

Contact this candidate