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Manager Customer Service

Location:
Piscataway Township, NJ
Posted:
October 13, 2014

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Resume:

Giovana Huertas Phone: 973-***-****

** * ********* *******, ********* E-mail: acgcst@r.postjobfree.com

New Jersey, NJ 08846

Objective: To use the skills obtained by experience and knowledge acquired throughout the different field practiced to

further my career efforts by a rewarding and challenging position.

SUMMARY OF QUALIFICATIONS

• Ability to grasp and pursue new ideas quickly and efficiently, also excellent customer skills.

• Able to work in a team to provide coverage to clients and support team colleagues.

• Working knowledge of administrative skills.

• Fluent bilingual written and oral communication skills (English and Spanish)

• Well-developed interpersonal phone skills.

PROFESSIONAL EXPERIENCE

LCL Lines/ Export Department June 2014 – October 2014

New Jersey, US / Freight Forwarder

Ocean Department:

• Execute booking for ocean shipment with different carriers.

• Coordinate with foreign agents their different shipment needs.

• Ensure the efficiency of shipment’s follow up until it arrives to its final destination.

• Managed real and appropriate customer’s shipment information, using tracking logging.

• Develop ocean shipment quotations.

• Closing files for liquidation of each shipment.

• Send Pre Alerts to customer an agents

Choice Cargo SAC / Export Department October 2007 – May 2014

Lima, Peru / Freight Forwarder

Customer Service Representative/ Air & Ocean Shipments:

• Execute booking for air and ocean shipment with different carriers.

• Coordinate with foreign agents their different shipment needs.

• Ensure the efficiency of shipment’s follow up until it arrives to its final destination.

• Managed real and appropriate customer’s shipment information, using tracking logging.

• Present air and ocean shipments quotations.

• Closing files for liquidation of each shipment.

• Send the final information and transmission to Peruvian Custom.

• Fill up the ISF 10+2 Format for US Custom.

• Send Pre Alerts

Cocina de Vuelo Docampo SAC January 2006- September 2007

Lima, Peru / Airlines Catering

Manager Assistant:

• Responsible of General Manager Schedule and daily related routine.

• Assist General Manager, Financial Manager, Commercial and Marketing Department.

• Scheduled the national and international trip for the General Manager

• Create reports for General Manager.

• Supervise and store all administrative documents.

• Develop the showroom for catering presentation

• Update all business documentation

Continental Global Cargo SAC. February 2005 – December 2005

Lima, Peru / Freight Forwarder

Manager Assistant:

• Responsible of General Manager Schedule and daily related routine.

• Scheduled the national and international trip for the General Manager

• Assist General Manager, Financial Manager, Commercial and Marketing Department.

• Create reports for the General Manager.

• Supervise and store all administrative documents.

• Present air and ocean shipment quotations to new customers

Aerocontinente Airlines S.A. May 2003 - October 2004

Lima, Peru / Passenger & Cargo Airline

Profile / Traffic:

• Responsible to check all travel documentation for each passenger at the counter

• Check every baggage at the RX Scanner.

• Checking identification and following up on any suspicious baggage or activity in the counter.

• Issue the Boarding Pass for passengers at counter.

Wackenhut S.A. / Lan Chile Airlines February 2001 - May 2003

Lima, Peru / Passenger & Cargo Airline

Security Profile

• Responsible to check travel documentation for each passenger at the counter

• Check every baggage at the RX Scanner.

• Checking identification and following up on any suspicious baggage or activity in the counter.

• Check the Boarding Pass belongs to each passenger and be alert of any impostor at the Gate.

• Advise the Push Up of the airplane to the branch Manager.

EDUCATION

Cámara de Comercio de Lima February 2008 – January 2009

Lima, Peru

Technical Certification, International Trade Management

APACIT December 2007

Lima, Peru

Basic Course for General Cargo

Transportation of Dangerous Goods by Air

ELA'S Institute August 2001- September 2002

Lima, Peru

Technical Certification, Manager Assistant

AEROCONTINENTE February 2004

Lima, Peru

Aviation Security Course (AVSEC)

AMERICAN EMBASSY April 2001

Lima, Peru

Impostor and Documentation for US Passports



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