CURRICULUM VITAE

RAFAY SULTAN

B*-**K PANGSAPURI PUNCAK DESA JLN 57 KEPOPNG, 5210 SELANGOR

+601*-*******)-- +601*-*******)

Objective:

* To work in a professionally challenging environment where I can apply my existing

skills while learning new tools & techniques with diversity of profile well as job

satisfaction.

Education:

* Done “Hotel management” from “UNIVERSTY TUN ABDUL RAZAK (UMTECK)”

Kuala Lumpur, Malaysia.

(July, 10, 2012)

* “BACHELOR IN COMMERCE" from “KARACHI UNIVERSITY”. (2st Division 60%)

Karachi, Pakistan.

(October, 30, 2008)

* “Intermediate” in “SCIENCE” from “GOVT. NATIONAL COLLAGE”. (C Grade 59.3%)

Karachi, Pakistan.

(March 12, 2005).

* “Matriculation” in “COMPUTER SCIENCE” from “NASRA SCHOOL”. (A Grade 76%)

Karachi Pakistan.

(February, 18, 2004)

Computer Skills:

* Have Good Knowledge of MS Office, (MS Word, MS Excel, MS Access & MS Power

Point).

* Friendly Internet & Email User.

* Have good typing skills.

* Designing.

* Animation.

* Scripting.

Technical Certifications:

Internet browsing (Liver pool academy) Pakistan.

(December, 23, 2003)

Hardware (Liver pool academy) Pakistan.

(April, 6, 2004)

Networking (Liver Pool academy) Pakistan.

(Jan very, 5, 2004)

Front Office management (Pakistan institute of hotel management)-(PITHM) Pakistan.

Skills & Talent:

* Self motivation to attract people.

* Highly capable of successfully contributing to organization.

* Having Good Communication skills.

* Able to build and maintain solid business relationship with people on all level.

* Hard working with quick learning potential.

* Good in team work as well as individual.

Personal data:

* Name: Rafay Sultan Ansari

* Father name: SULTAN SAEED ANSARI

CNIC #: 42201-0921724-5

Passport: BF 5777241

* Date of birth: 02-Auguest-1985

* Marital status: Single

* Nationality: Pakistani

Mailing ID: acgcpu@r.postjobfree.com, acgcpu@r.postjobfree.com.

LAUNGUAGES SPOKEN / WRITTEN

ENGLISH: fluent / luent

URDU: fluent / fluent

HINDHI: f luent / f luent

ARABIC: average / average

MA L A Y : average / poor

SAPNISH: average / average

CHINESE: p oo r / p oo r

Working experience:

Work in NIB bank as a Costumer relation officer.(Pakistan).

(September, 6, 2006)- (June, 6, 2007)

Works as a salesperson and customer services agent, deducing a customer's needs, answering their questions and

matching them to financial services they may find helpful.

Need to be familiar with their bank's offered checking or savings accounts, mortgages or securities portfolios in order to

deduce which would best fit the prospective customer.

Interact with customers face-to-face on a walk-in basis. Others work mainly as a telephone operator for their bank,

answering phone call inquiries from potential customers who have questions about their bank's services.

Work in regent plaza hotel as front office Reservation coordinator, (Pakistan).

(July, 5, 2007)- (April, 20, 2008)

Maintain upscale environment for all hotel guests and conference patrons.

Train and monitor new hires in daily front desk processes and operations.

Coordinate conference and meeting space allocation based on needs and handle event planning issues.

Work as a House keeping executive in D oriental inn Hotel 3*(Malaysia).

(February, 5, 2010)- (October, 1, 2010)

To be responsible for cleaning and tidying the hotel bedrooms. Work required, including changing the bedclothes and

cleaning and replenishing the bathroom. Check the general condition of the room and notify the Assistant Housekeeper

of any malfunction or damage. To be responsible for the linen and equipment supplied for his or her use. To ensure that

brand standards and procedures are applied.

Work in legend hotel 4*as a part timer in banquet department (Malaysia).

(October, 15, 2010)- (December, 28, 2010)

Work In Legend Hotel in Kuala Lumpur. As a part timer in a Banquet department. Need to From the event organization.

Setting of the table, instrumentation, color combination of the event and Menu item.

Work as a bartender in 69 bistro damansara perdana (Malaysia).

(Jan very, 5, 2011)- (Jan very, 10, 2012)

Fill drink orders that waiters and waitresses take from customers. They prepare standard mixed drinks and,

occasionally, are asked to mix drinks to suit a customer's taste.

Collect payment, operate the cash register, clean up after customers leave, and often serve food to customers seated at

the bar. Also check identification of customers seated at the bar, to ensure they meet the minimum age requirement for

the purchase of alcohol and tobacco products. Usually are responsible for ordering and maintaining an inventory of

liquor, mixes, and other bar supplies

Work as a Front Office Supervisor in Park Sun Cit y Club Kuala

Lumpur,(Malaysia)(Feb,6,2012)-(Jan,1,2013)

To ensure that accurate records are maintained and all other departments are informed of arrivals, villa

changes, check-outs and special arrangements such as VIP privileges. To assist the Front Office Manager by

attending to minor complaints in prompt and courteous manner, ensuring that any insoluble problems are

referred for attention. To conduct problem solving among FO staff and report the result to Front Office Manager.

Conduct daily briefing meeting with Front Office staff ensuring that all staff are aware of special events, VIPs,

etc. To continually monitor performance and behavior of subordinates staff towards guests and take corrective

or disciplinary action as required and implement training or coaching session when necessary. Check staff

roster, ensuring that sufficient staff are available to meet operational needs. Ensure all Front Office duties are

carried out in line with the Club service standards and policy, with high standards of personal appearance,

personal, hygiene, correct uniform and name

badge as outlined in Club rules. Perform any other duties as directed by Front Office Manager. Ensure an

efficient and courteous mail, message, etc service for guests, ensuring that all messages are delivered promptly

to the correct villa.

Working for Singapore T elecommunication as a Customer

care officer in customer services department.(Malaysia)-

(T ill Now)

Helping with training and development, running a team, Completing paperwork, Handling complaints

(from both staff and, customers), Financial responsibilities, Ordering stock (where applicable), Helping

with promotional events, Personnel duties, Reporting to senior level management

Reference:

Have get

Employment

pass.

Contact this candidate