Marjorie Ann Z. Sarcida

**** *. ********* **. *********, Manila

(63-977******* / (02) 5232927

acgcns@r.postjobfree.com

CAREER OBJECTIVE:

To obtain a position in customer service management where my experience can

be utilized to improve customer satisfaction.

WORK EXPERIENCE

PCCW TELESERVICES INC.

10/F Unionbank Plaza Ortigas Center, Pasig

May 2014 - August 2014

Cathay Pacific Airlines - Asia Miles and The Marco Polo Club Account

Member Services Executive

. Booking and reserving a flight using member's miles or points.

. Assisting members how to use their miles.

. Handle customer inquiries, manage and resolve customer complaints.

. Identify and escalate priority issues.

. Provide customers with product and service information.

. Follow up customer calls where necessary.

. Document all call information according to standard operating

procedures.

. Checking requested flight number on keyboard of on-line computer

reservation system and scans screen to determine space availability.

. Confirms reservations for passengers on scheduled airline flights:

Arranges reservations and routing for passengers at request of ticket

agent or customer, using timetables, airline manuals, reference

guides, and tariff book.

I-TECH GLOBAL BUSINESS SOLUTIONS INC.

2/F Robinsons Otis Paco, Manila

May 2012 - February 2013

Cebu Pacific Air Account

Ticketing and Reservations Agent

. Makes and confirms reservations for passengers on scheduled airline

flights: Arranges reservations and routing for passengers at request

of ticket agent or customer, using timetables, airline manuals,

reference guides, and tariff book.

. Types requested flight number on keyboard of on-line computer

reservation system and scans screen to determine space availability.

. Telephones customer or ticket agent to advise of changes in flight

plan or to cancel or confirm reservation.

. Handle customer inquiries, manage and resolve customer complaints.

. Identify and escalate priority issues.

. Provide customers with product and service information.

. Process orders, forms and applications.

. Follow up customer calls where necessary.

. Document all call information according to standard operating

procedures.

CLARITOZ BAKESHOP AND COFFEE

UG-D Airport Citimall San Dionisio, Para aque

November 2011 - March 2012

Cashier

. Greet and welcome customers entering the bakeshop.

. Count money in cash drawers at the beginning of shifts to ensure that

amounts are correct and that there is adequate change.

. Ask for orders and ask the customer's desired product.

. Answer customers' questions, and provide information on procedures or

policies.

. Issue receipts, refunds, credits, or change due to customers.

. Calculate total payments received during a time period, and reconcile

this with total sales.

. Maintain clean and orderly checkout areas.

EDUCATIONAL BACKGROUND

COLLEGE: B.S. in Nursing

University of Perpetual Help Jonelta

Bi an, Laguna

2009 - 2010

SECONDARY: Jesus Reigns Christian Academy

J. Nakpil, Manila

2007 - 2009

Gen. Pio Del Pilar High School

Makati

2006 - 2007

Araullo High School

U.N. Taft, Manila

2005 - 2006

ELEMENTARY: Aurora A. Quezon Elementary School

San Andres, Manila

1999 - 2005

PERSONAL INFORMATION

Nickname: Marj

Age: 22 years old

Birthday: July 15, 1992

Civil Status: Married

Religion: Catholic

CHARACTER REFERENCE

Available upon request.

Contact this candidate