MARIA VALENTE
*** - ** ******** ****, ******* ON, M6P 2M5
416-***-**** acgcmi@r.postjobfree.com
PROFILE
An organized and customer-focused individual, with extensive experience in the banking, customer service
and retail industry. A strong team member, who is able to work well with minimal supervision. Able to
handle multiple priorities and maintain a calm, steady focus when working under pressure to meet
deadlines. Able to learn new computer systems and software quickly, with strong data entry skills.
HIGHLIGHTS
• Proficient in Microsoft Office, Outlook, Internet Explorer, GUI, ISM, Unitrax, Mpower, Maximis
• Excellent customer service skills
• Fluent in English, Portuguese and Spanish
PROFESSIONAL EXPERIENCE
Administrator, Transaction Processor (contract) 2013 - 2014
Royal Bank of Canada, Toronto
• Processed RRSP non- financial transactions
• Set up investor accounts
• Used Query Tracking Systems
Dealer Relations Agent (contract)
Royal Bank of Canada, Toronto 2011 - 2013
• Updated information for Financial Advisors
• Modified dealer name by amending institution name and details
• Changed old and new dealer and representative codes through bulk transfer online
• Separated tax forms by dealer name and distributed to respective departments and mail to dealers
Client Services Administration (contract)
RBC Dexia, Toronto 2009 - 2010
• Sent out Tax Receipts to dealers and advisors from email sources
• Entered data from form and send envelopes by ICS courier by cut off time
• Filled in information on forms to send out CDs by courier
• Updated TMR database with address changes, contacts and phone and fax numbers
• Printed and faxed statements on a daily basis for different environments
Customer Service Specialist (part-time)
Wal-Mart Superstore, Toronto 2009 - Present
• Recognized for maintaining standards of department
• Provide exceptional customer service
• Keep items zoned and bring them to front shelving for better view
• Keep your department area clean and safe at all times
Data Quality, Reconciliation Clerk (contract)
Manulife Financial Corporation, Toronto 2008
• Prepared and formatted file daily reports for discrepancies and investigated rejections
• Ensured all manual cash entries are accounted for and signed with supporting documentation
• Checked for cash balances on old CITI and CHASE accounts
Associate, Trading Services
Perimeter Financial Corporation, Toronto 2006 - 2008
• Responsible for trade administration and facilitate daily security trade allocations of equity and
fixed income securities
• Reviewed daily balancing of Omnibus (Error) Trading Accounts
• Responsible for daily reconciliation and bookkeeping of client portfolios as per the custodial
system and the portfolio management system
• Assisted with various reconciliation accounts and reports to minimize overtime
• Added new client information (addresses) in other in-house system (Abacus)
• Reviewed statements quarterly
• Closed fees for different sponsors/custodians (programs)
• Cross-trained new recruits on several job positions
Commodities Operations Officer
Royal Bank of Canada, Toronto 2003 - 2005
• Assisted with the implementation of a new commodities process system (Open link)
• Communicated with individuals in New York and Toronto to ensure that the launch was successful
• Provided excellent customer service by working with internal and external customers to ensure that
commodities were settled properly
• Balanced various account reports by validating commodity deals
• Inputted daily rates from different sources and reconciling end-of-day closes with Traders
• Ensured that commodity trades were accurately tracked by balancing G/L vouchers
• Researched and resolved amount discrepancies
Administration Officer, Currency Derivatives Ops
Royal Bank of Canada, Toronto 1990 -2003
• Input and verified daily option rates and monthly rates ensuring that Back Office balanced with
traders on a daily basis
• Solved trade discrepancies to ensure that information being sent was clear and concise in order for
proper decisions to be made in a timely manner
• Reconciled brokerage statements to trade information and processed payments
• Kept Traders and Risk Managers up-to-date on profit and loss figures by producing daily reports
• Answered phone calls from internal and external clients
• Accurately sorted incoming and outgoing mail four times daily for approximately 150 people and
distributed to different departments
• Scanned/photocopied/faxed documents when requested and needed
• Administered account with Iron Mountain Storage (administered pick up and drop off requests of
office documents when needed) and ordered toners and paper from Canon
• Kept stationary costs down by monitoring inventory levels and ordering supplies as necessary
EDUCATION
• Business Administration, Languages and Law at Runnymede Collegiate