Zabiuddin M. Ahmed

**** *. ********* ******, *******, IL 60645 630-***-**** acgcmd@r.postjobfree.com

Enterprising, hard working and technically skilled international SHIPPING AND LOGISTICS MANAGER with experience in all

modes of international and domestic transportation with particular focus on creating and implementing policies

and procedures, operational/procurement KPI’s and Quality Management. Experience spans 15 years in US and

international markets and includes accountability for conforming to government regulations and Import/Export

compliance. Backed by solid credentials (BS, concentration in Industrial Management) and proficiency in MS

Office Suite (Access, Word, PowerPoint and Excel), Windows XP/Vista,ERP and Kerridge System for Logistics.

Key Skills

• Ocean / Air freight Management • International Trade Compliance

• Customer Service Management • Rate Negotiation (Ocean/Air Carriers)

• Multi Lingual (English, Hindi, Urdu & Arabic) • Team Building/New Hire Training/Staff

• Operational Processes/SOP’s Supervision

• Leadership / Project management • Cross Selling/Business Development

• Environment, Health & Safety

Professional Experience

IMPERIAL ASSOCIATES, MILWAUKEE, WI (FEB 2011 – AUG 2014)

Shipping Supervisor

Hands on leader with broad based responsibilities including managing a wide range of people and initiatives which involved

working with a complex supply chain to deliver expected results.

• Strong track record of producing business focused results with the ability to address critical strategic and day to day

issues.

• Work effectively with the operational gateway team to streamline and create efficient business practices.

Energya Industries, Jeddah, KSA (OCT 2004 JAN2011)

Supply Chain & Logistics Supervisor

Operational responsibility for Air, Sea and Road Export and Import from GCC, Europe and African countries. Responsible for

claims/insurance issues, contract management, documentation compliance, monitoring and tracking of schedules for sailings

and deliveries. Other responsibilities included customer retention and effective movement of freight paired with the correct

pricing. Managed team including new hire training and mentoring.

Key Results:

Successfully established and maintained relationship with multinational companies and shipping lines.

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Maintained excellent relationship with customs clearance officials and dealt with escalated issues.

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Increased Compliance to Operational Process Standards.

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Mentored and built a cohesive team that worked well together to ensure timely freight movement.

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Established as go to person for providing direction and support to other team members.

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Achieved KPI’s including timely clearance, sailing and deliveries on a consistent basis.

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Zabiuddin Ahmed

Résumé Page Two

Professional Experience (continued)

Al Fanar company, RIYADH, ksa (MAY 1999 – September 2004)

Logistics In charge (Team Leader )

Responsibilities included establishing operational processes and SOPs for clients through analyzing and suggesting

process improvements. Duties included rate negotiation with air and ocean carriers; setting up and maintaining

vendor/agent relationships; cargo management services, improving customer satisfaction levels by routing cargo through

the most optimal routes; and monitoring carrier’s performance.

Overall responsibility for managing operational issues related to various accounts, including export compliance, pricing, and

coordinating shipping schedules with primary focus on the company’s key accounts. Responsible for new hire training and

active participation in Quality Management Reviews with clients.

Maximized the daily, weekly and monthly performance of the division by providing leadership, focusing on managing customer

requirements, operational and logistics performance.

Key Results:

• Increased revenue by almost 40% within in the first year by bringing in new customers.

Reduced costs by 28% through negotiations with current vendors.

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Streamlined movement of international freight and set in place process workflows.

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Built a cohesive and well trained operations team by reviewing and controlling daily operational reports,

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ensuring accurate billings, and mentoring.

• Managed the department successfully keeping expenses to revenue within budgetary guidelines. Developing / achieving

agreed budgets, revenues, and profits.

• Created a culture of continuous improvement.

• Managed the key performance Indicators (KPI) to meet contractual terms.

• Team building and development through succession planning.

• Responsibilities of all issues relating to health & safety, quality and the environment

• Developed and maintained site policies and procedures.

Education

OSMANIA UNIVERSITY, hYDERABAD, iNDIA

B.S. Business Management

Zabiuddin Ahmed

Résumé Page Two

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