Donna Cooper

*** ************ **** ********, ** *1212 646-***-**** acgcma@r.postjobfree.com

PROFILE

A dynamic and results-driven leader and sales strategist with a 10-year track record of success in driving

team productivity and performance. I am a formidable force in building new business; persistent in brand

development; customer loyalty, and forging strong partnerships; as well as an exceptional mentor –

equally as competent in adhering and enforcing company policies and procedures.

Summary of Skills

Exceptional Customer Service

Team Building and Leadership

Coaching and Staff Development

Detailed with Strong Multi-tasking Skills

WORK EXPERIENCE:

IHOP Restaurant

Manager 05/2012 – Present

Coordinate staff schedules to ensure adequate coverage and maximize customers’ dining

experience

Screen, hire, and train new hires to provide exceptional customer service to patrons

Track inventory, order items to replenish goods and maintain a constant supply level

STARBUCKS COFFEE, New York, NY 06/2001- 09/2011

Manager

Led a team of 19 members to efficiently and effectively provide

friendly customer service to patrons

Resolved employee conflicts

Created and analyzed reports for weekly meetings

Prepared Profit & Loss Reports for year-end audit

Conducted weekly store inventory of products and supplies

Recruited, hired, coached and motivated team members

Implemented roll out of promotions for new items

Assistant Manager 01/2004 – 09/2011

Ensured store maintained health and safety guidelines

and regulations

Resolved patrons’ issues and complaints

Monitored and checked for accuracy payments and transactions

Supervisor 03/2002 – 01/2004

Modeled and maintained restaurants policies, procedures, ethics, etc.

Barista 06/2001 - 03/2002

Expertly prepared beverages for patrons as requested and in a

timely manner

COMPUTER SKILLS

Proficient in Microsoft and Window XP

EDUCATION

ALLEN SCHOOL OF HEALTH SCIENCES, Phoenix, AZ 10/2012

Certificate, Medical Insurance Billing & Coding

Borough of Manhattan Community College, New York, NY 06/2009

AAS, Accounting

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