Courtney Lawrence

**** ******** *** ** ***# **** • ATLANTA, GA 30331

404-***-****(CELL) • E-MAIL acgcly@r.postjobfree.com

Linkedin address: www.linkedin.com/pub/courtney-lawrence/35/7a0/198/

Abilities

Achievement-driven and result-oriented professional; skilled at learning new concepts quickly, working well under pressure, communicating ideas (clearly and effectively), and working in a production environment. Ability to work both independently and with a team; with and without continuous supervisory direction. Excellent customer service provider requiring minimal direction and oversight. Problem solver with exceptional personal organizational and planning skills.

Professional/Software skills:

Microsoft Office Word

Microsoft Office PowerPoint

Microsoft Office Excel

Microsoft Outlook

Realquest

City Data

Google Maps

ASC.gov

TWN

LexisNexis

Fraudguard

PACERS

KnowledgeLake Capture

KnowledgeLake Index Client

Creating advance excel spreadsheets

Binding marketing materials using binding equipment

Faxing, efaxing, filing and copying documents

Data entry/ Scanning/Indexing/ QA documents

Answering multi phone lines

Work experience

StaffingOne/Action Staffing (Staffing Agency)

Atlanta Housing Authority

May 19- Current

Scanning Technician, Atlanta, Ga

Job description:

Retrieve paper and electronic documents from file area, mailroom, fax machine, remote storage facility, shared drives, SharePoint, or other areas, and deliver to appropriate parties by hand, mail, or electronic means, as appropriate.

Classify, catalog, and maintain paper documents, according to pre-determined classification scheme, with an exceptional degree of accuracy.

Prepare documents for scanning by performing physical preparation (flattening, fastener removal, etc) and intellectual preparation (accurately separating and barcoding documents), while insuring proper order and grouping of all records.

Maintain security and confidentiality of all documents.

Accurately log all document pick-ups in an excel spreadsheet.

Scan paper documents using a variety of hardware and software solutions.

. Preform quality assurance review according to procedures to ensure accuracy, completeness, and readability of scanned documents.

Accurately name, tag (with metadata), and store electronic documents to ensure proper classification, retention, and search ability.

Maintain inventory of supplies used and in stock.

Use office software, such as Microsoft Office, Yardi Voyager, SharePoint, KnowledgeLake Capture, and KnowledgeLake Index Client to perform job function.

Use standard office equipment, such as copier and fax machines.

Perform related clerical work.

StaffSource ( Staffing Agency)

MAG Mutual Insurance Company

April 7-May 16, 2014

Scanner/Indexer/Data Entry/QA, Atlanta, Ga

Job description:

Retrieved documents from boxes and accurately organize according to department.

Prepared documents for scanning by performing physical preparation (removal of paper clips, staples etc.) and insuring accurate order and grouping of all records.

Scanned paper documents using computer software (Image Right Desktop).

Index and perform quality assurance review on electronic documents.

Accurately label, and store electronic documents to ensure proper classification and search ability.

Maintained security and confidentiality of all documents.

Use office equipment such as copier and fax machine.

Amoena

April 3 &4, 2014

Clerical/Customer Service Support in Marketing, Kennesaw, Ga

Job description:

Assist the vice president of marketing at a major magazine company that provides clothing, swimwear, underwear and other accessories for women who have undergone mastectomy. I packed samples of the company’s products along with a copy of their magazine and shipped them to other major magazine companies and t.v shows.

Warbird Consulting Partners

June 2011-November 2013

Project Consultant for Fannie Mae (Processing department)/ Receptionist, Atlanta, GA

Job description:

Ordered supporting documents for loans this includes field review, MLS, retrospective appraisals and any revisions needed to all mentioned above.

Researched subject property information & comparable using Realquest.

Used city data website to retrieve subject property’s home sales in zip code grid.

Used Google maps to take aerial images of the property.

Used ASC.gov to look up appraiser’s license information.

Verified employment via phone, fax, TWN (the work number), LexisNexis, Fraudguard and PACER.

Reviewed documents in loan files including signature page and dates on loan applications, identifying the HUD making sure the buyer and sellers information are correct, identifying the credit report and all appropriate signatures, identifying the TIL, and identifying the Note and appropriate signatures and dates.

Performed data entry (input property information into the system).

Used office software such as Microsoft Office, and proprietary software such as UPS, FedEx.

Performed clerical work.

Used standard office equipment such as copier and fax machines, and specialized equipment, such as binding devices.

Answered a multi-line phone system.

Provided exceptional customer service to clients.

Performed other duties within different departments when needed.

Clayton State University April 2008-August 2008

Data Entry (Admissions Office), Morrow, Ga

Job description:

Inserted and retrieved data files.

Filed documents according to procedures.

Scanned documents into the computer using software.

Performed other related duties as required and /or assigned.

Staffing One (temp service)

Atlanta, Ga

Bio International Convention (customer service) May 17-22, 2009

Job description:

Distributed literature

Provided customer service support.

International Reading Association Convention (room monitor) May 3-8, 2008

Job description:

Supervised rooms

Maintained assigned areas, insuring cleanliness.

Provided customer service

American Society of Hematology Convention (room monitor) December 6-11, 2007

Job description:

Supervised rooms

Maintained assigned area, insuring cleanliness.

Provide customer service

Xavier University of La 2006-2007

Receptionist, New Orleans, La

Job description:

Answered a multi-line phone

Provide customer service to clients and students.

Used standard office supplies including copier and fax machine.

Filed documents

Kept inventory and stock office supplies.

Assisted with office projects when needed.

Xavier University of La April 2007- May 2007

Call Center Representative, New Orleans, La

Job description:

Collected donations from alumni

Maintained a multi-phone line

Kentucky Fried Chicken/ Pizza Hut July 2002- October 2002

Cashier/Cook, Decatur, Ga

Job description:

Provided excellent customer service

Prepped food and served; in a timely manner.

Education

B.S in Biology

Xavier University of La

New Orleans, La

Clayton State University

Morrow, Ga (Transferred to Clayton, this is the school I graduated from and received my B.S in Biology in 2010).

Volunteer experience

Grady Memorial Hospital June 2009- December 2009

Atlanta, Ga

Volunteer description:

I volunteered in the ER for 6 months, during this time I had the opportunity to interact with patients and understand the flow of a major hospital. My duties included cleaning/sanitizing gurneys and dressing them with sheets. I also transported patients to different areas of the ER.

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