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Sales Customer Service

Location:
East Orange, NJ
Salary:
60000
Posted:
October 12, 2014

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Resume:

R aymond Mo rales

** *** ****** **********, ** 07109 Home: 973-***-**** Cell: 973-***-****

r acgckl@r.postjobfree.com

Sale & M anagement

Successful manager for several years, experiences in Sales, Purchasing Buying,

Customer Service. This includes inventory management, merchandising, staffing

recruitment and supervision. Proven ability to increase sales revenue and improve

p rofitabili ty through effective sales consultation, merchandising, purchasing, and

i nventory management. Demonstrate a high level of motivation and enthusiasm in

a ll aspects of work. Sale marketing, business development strategic initiatives,

business planning, project management, strategic partnership, business & technical

requirements, revenue generation, contract negotiation relationship management,

p roperty management.

K ey Skills

Business & Channel Development Sales Team Training & management Key

account Manager Negotiation & Sales Cycles Forecasting & Market

A nalysis Vendor Relations Product Merchandising Project

M anagement Inside Sales Profiles

C areer P rogression

R ite Aid corporation September/2013-P resent

Manager, a 4 dollar million location, this include in charge of t raining and

developing employees. Increase sales, managing inventory, proper ordering to

maintain the store full of merchandise. This include ordering the weekly ad and

focusing on the value of merchandise to increase profitability. Furthermore working

closing with upper management base on recalls, price changes and problem solving.

T his also involved scheduling properly base on having enough employees to cover

customer services throughout the day.

F amily Dollars: Newar k New Jersey/ Store Manager/Janua ry/2013-

August/2013

Manage a staff of 6 - 8 employees in a large store, t rain the staff into different levels

of accountabili ty. Marketed and sold products developed merchandise and

p romotional displays; maintained stock levels.

• Increased profits through effective displays and merchandising.

• Improved operations through effectively supervising daily staff assignments.

• Steadily increased revenues through strong focus on customer services,

excellent merchandising, and teamwork.

• Att racted new clients to store through the development of a full service in

each department.

A nalysis report daily base on payroll, sells, and merchandise level, to increase store

value.

D ish Satellite: Pine Brook/New Jersey /Inside Sales

Associates/September/2012-Febua ry2013

I nside Sales Associates at DISH are entertainment consultants. Successful

associates require a thorough understanding of DISH products, services and

technology. Through in teraction with consumers the Inside Sales Associate must

assess needs and recommend the r ight package and products to satisfy the

consumer. Our Inside Sales Associates also have the opportunity to earn a

substantial income through our aggressive un-capped commission plan. Primary

responsibili ties are described in the following categories. Respond to inbound calls -

answer calls from potential consumers relating to mul tiple products, services and

current promotions. Consumer needs assessments - through discussion with

consumer, determine their needs and offer sales recommendations that meet each of

t hose needs. Close the sale meet or exceed assigned sales goals while delivering

exceptional service, consumer satisfaction and effectively conveying the value of the

p roducts. Finalize orders - ensure order entry is complete, review programming,

communicate disclosures, services and price.

CVS Caremark: Hoboken, New Je rsey / Store Manager/ Janua ry/2011-

July/2012

Direct the daily operation of high- volume pharmacy store servicing over 1000

customers per week. Manage staff of 35 in the areas and customer services, cash

management, budgeting, sales forecasting, employee relations, merchandising,

p romotions, and security. Steadily increase revenues through strong focus on

customer service, excellent merchandising, and teamwork. Expanded product line,

i ncreased sales and special-order purchasing by implementing specialized sales

methods, such as promotional the services that the company offers.

Esposito Corporation: Executive & Co-Business Owner/July/2008-

November/2010

H igh value laundries mates, Two Restaurants, Three projects building, include

handling all t ransaction and decision marketing base on business account. Effective

i n pre-qualifying new lease application and collecting rents in a t imely fashion.

S kills include, minor repairs, simple plumbing, light electrical, painting,

l andscaping, string maintenance and clean up experiences. . Resourceful and

i nnovation in problem solving: adapt quickly to a challenge. In addition strong

p rioritization, delegation, and planning skills toward for the company future needs.

F ur thermore relates warmly to diverse individual at all levels, respectful yet

assertive communication style. Extensive business background in general

management customer services and support and subcontractor supervision.

Walgreens Corporation: Store M anager & P roject Manager / October/1992-

June/2008

M anage daily operations from 4 million-14million locations increase value by 1-2

percent per location. Decrease shrink by following all company policies; increase the

p rofitabili ty by working with vendors and the distribution center of the company on

closed out deals. Coordinate t raining, teamwork with managers and merchants in

t he 25 stores for developing future managers, and sells. Replace supervisor in

her/his absence, work closely with the pharmacist to increase sales and prescription

counts, by marketing the store within the community.

K ids Places: Brooklyn, New York: Store Manager June/1987-October/1992

In charge of a three f loor operation, including payroll, cash management, receiving

and merchandising. Focus on increase sales and increasing profit while t raining

employees in different areas of the store. Maintain in stock by working with owner

and vendors, in addition to setting seasonal merchandise within the store. The

value 2 million incomes with 45 employees and any given time.

E ducation

K aplan University AAS Management & Leadership Minor Information technology

U niversity Of Phoenix for BA Management



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