Customer Service Representative
Resume:
Michael L. Coleman
Landover, 20785, Maryland, US
Mobile Phone: 571-***-****
Secondary Phone: 301-***-****
E-mail: acgcib@r.postjobfree.com
OBJECTIVE
What I am most passionate is time management. I enjoy working on ways to enhance
and expedite daily routine methods of operation. There is nothing I enjoy more than
identifying problem areas, minimizing issues and implementing corrective solutions.
Skills I have always relied on:
- Being Diplomatic and fair.
- Communicating as clear and effective as possible.
- Constantly exploring ways to enhance and expedite daily routine methods of
operation.
- Focused on identifying problem areas, minimizing issues and implementing corrective
solutions.
- Poised and self-assured in dealing with a wide range of cultures, personalities and
social sectors.
- A focused professional with a record of consistent achievement.
- An effective manager: develop and maintain a highly productive support staff.
WORK EXPERIENCE
Special Police Officer II
June 2003 - March 2010
George Washington University 2033 G. Street NW, Washington D.C. 20037
Security and Surveillance
To provide security and protection over persons and various university buildings and/or
property within the George Washington University community by enforcing the laws of
District of Columbia and the George Washington administrative ordinances. Responds
to emergencies by assessing the situation, employing tact, diplomacy and individual
judgment in order to remedy and/or maintain control; deters restrains and/or arrest
individuals attempting to impose physical harm to him/herself, or commit criminal acts;
completes necessary forms/reports related to incidents and/or arrest to include
gathering pertinent information from participants and/or witnesses; occasionally assist
security investigators and/or inspectors to conduct investigations, or special projects as
requested; appears in court regarding incidents that occur within the university
community when necessary; provides crowd and/or traffic control during scheduled
activities, or during emergency situation as necessary; admit authorized personnel to
locked buildings during security hours; observes and reports faulty and/or unsafe
equipment, including insuring that fire and other safety precautions are in working order;
provides emergency First Aid and/or CPR to injured persons, or assist in the
transportation of ill or injured persons when necessary; attend internal and/or external
training, courses, classes and seminars to further develop protective service skills and
knowledge.
Security Officer
June 2002 - June 2003
Barton Protective Service Inc. 2800 Shirlington Rd. Suite 510 Arlington, Va.22206
Security and Surveillance
Provided building and premises security to the clients property; performed patrols and
security checks; observed and reported any known theft, arson, and sabotage etc.;
observing and the reporting of safety hazards; responding to alarms and emergency
situations; promoting safety and helping to prevent accidents; making routine and
special reports to the supervisors and clients; further employee management relations;
enforcing rules and regulations that have been established for the protection of the
clients facility.
Dispatcher
September 2000 - June 2002
RCN Telecom 118-29 Queens Blvd. Forest Hills, NY 11375
Telecommunications Services
Closeout and dispatch work orders for residential installation of cable television, cable
modem and telephone service for field technicians; monitor GUI database for delivery
orders; create and activate phone numbers LSOA database; track and dispatch Plant
maintenance technicians to resolve service outages; provide technical support for
customer service representative; remain abreast of current data and cable technology;
maintain daily reports.
Senior Technical Support Advisor
May 1995 - September 2000
Time Warner Cable of New York 120 E. 23rd St. New York, NY. 10010
Telecommunications Services
Provide technical support and guidance for customer service representative; route,
closeout and dispatch work orders for field technicians; instruct customer service
representatives and customers on how to operate cable and cable modem equipment
and troubleshoot those problems; remain fully abreast of current data and cable
technology; maintain daily reports, sell customers new and existing programming.
Assistant Traffic Manager/ Field Representative
January 1989 - September 1994
C-Air Customhouse Brokers, Inc. 153-66 Rockaway Blvd. Jamaica, NY. 11434
Wholesale Trade/Import-Export
Trained and supervised personnel; oversaw and coordinated arrival and shipping of
information for client base; arranged delivery of products; prepared and presented data
to U.S. Customs Service for import and export of international goods and clear freight;
maintained warehouse inventory for client deliveries; assigned and supervised
messengers for delivery and pick-up of small packages, as well as supervise data entry
clerks.
Customer Service Representative
March 1985 - January 1989
Pension & Company 150-30 132nd Ave. Jamaica, NY.11434
Wholesale Trade/Import-Export
Controlled and directed the forwarding of international goods; determined shipping
modes; negotiated and established cost effective routing means with freight forwarding
agents; established transportation arrangements with trucking companies; scheduled
packing and destination dates; prepared documentation for U.S. Custom Service to
obtain freight clearance; resolved all related discrepancies; arranged warehouse
particulars; followed up on completed arrangements; and performed customer service
function.
EDUCATION
Bachelor’s Degree, Sociology,
August 1977 - May 1981
Lincoln University Lincoln, PA. 19352
SKILLS
Time Intermedi
Management ate
Organizational Intermedi
ate
Interpersonal Intermedi
ate
Problem Beginner
Solving
HONORS & AWARDS
* Award Winner 1996 which was based on job knowledge, QA scoring, and attendance.
* Award Winner 1997 which was based on job knowledge, QA scoring, and attendance.
* 2 time Award Winner 1998 which was based on job knowledge, QA scoring, and
attendance.
* Award Winner 1999 which was based on job knowledge, QA scoring, and attendance
* Award Winner of the year 1999 that was based on job knowledge, QA scoring, and
attendance.
* Award Winner 2000 which was based on job knowledge, QA scoring, and attendance.
* Award Winner 2001 which was based on job knowledge, QA scoring, and attendance.
INTERESTS
Reading, swimming, listening to music, walking, volunteering, hiking, and camping
REFERENCES
Michael Herring
Admission Representative, Devry University, Inc.
acgcib@r.postjobfree.com
Personal
Anthony Peters
Head of Recreation Centers, DC Department of Recreation
acgcib@r.postjobfree.com
Personal
Dwayne Ross
Retired, Retired
acgcib@r.postjobfree.com
Personal
Kenneth C. Holder
Supreme Court Justice, Queens County New York
Kholder116@ aol.com
Personal
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