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Customer Service Manager

Location:
United States
Salary:
$130,000
Posted:
October 12, 2014

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Resume:

Eddie Emeric

** ****** ******, # ** ****** City, NJ 07304

646-***-**** - Mobile

acgci6@r.postjobfree.com

Experience:

**** - *******

International Council of Shopping Centers

New York, NY

Director, Trade Expositions Department

. Report directly to the Staff Vice President, Global Trade

Expositions

. Conceptualize, orchestrate and execute the trade exposition

component of RECon, the world's largest retail real estate

convention with 35,000 attendees and over 1,000 exhibiting

companies.

This event nets 1/3 of the organization's yearly income. I

also directly manage three (3) additional large scale events.

. Was the catalyst in the creation of Marketplace Mall@RECon.

A "show within a show" at RECon which services ICSC's product

and service supplier members.

. Responsible for the day-to-day operations of the Trade

Exposition Department, with four (4) Trade Exposition

Planners managing twenty (20) events - both domestic and

international. Responsible for an overall trade exposition

budget of $30 million dollars and ensuring ROI

. Produced ICSC's Trade Exposition Department Policy and

Procedure protocol ensuring all department members follow the

same guidelines and timelines to assure exhibiting companies

are familiar with the exhibit space process. This includes

standardizing the exhibit space confirmation email, schedule

of webinars for each event, standardizing all exhibit space

rules and regulations as well as creating an "Exhibitor

Portal" for each event.

2008 - 2009

Times Square Alliance New

York, NY

Special Events Manager

. Report directly to the President of the Times Square Alliance

. Responsible for the management and supervision of the Times

Square Information Center and 20 staff members including

recruitment, scheduling, training, customer service, annual

budget and institutional logistics.

. Project manager for the New York City Historical Landmark

Theatre renovations totally over $75,000 to date

. Provide quality customer service to over 1.8 million visitors

per year

. Manage all relationships with vendors, contract negotiations

and district members

2005 - 2008

NYC & Company New York, NY

Director, Visitor Information Services

2007 - 2008

. Report directly to the Executive Director of NYC & Company

. Responsible for the management and supervision of NYC &

Company's five Visitor Information Centers and 20 staff

members including recruitment, scheduling, training, customer

service, budgets and institutional logistics.

. Provide quality customer service to over 1 million visitors

per year.

. Liaison between NYC & Company and it's members

. Manage all vendor relationships and required negotiations

Senior Manager, Trade Shows/Events

2005 - 2007

. Responsible for the marketing & logistics for 55+ domestic &

international trade shows and events yearly

. Report directly to the Executive Director of NYC & Company

. Market NYC & Company's trade show/event program and

sponsorship packages to over 2,000+ members

. Create and implement comprehensive exhibit/event plans that

are driven by market and member needs, support business needs

and objectives and are aligned with customers' and marketing

requirements

. Create/Adapt pre and post-show promotional communications to

the target audience

. Define, track, and manage team budgets while ensuring cost

saving measures

. Responsible for all events, meeting, and press conferences

associated with each show/event including site selection,

contract negotiations, travel arraignments, and more

. Manage all inter-company departments (both domestic and

international) associated with each particular trade

show/event

. Manage all vendor relationships and required negotiations

1999 - 2005

MICE/North America Las

Vegas, NV

Trade Show/Event Account Executive

2002 - 2005

. Responsible for 150+ trade shows/events/conferences in

various markets both domestic and internationally.

. Lead team in charge of client account to design and implement

the exhibit/event design/layout

. Coordinate all trade show/event related logistics including

pre-planning, show/event services, accommodations,

transportation, on site services and budget management.

. Work closely with client, booth staff, general contractors

and vendors to coordinate shipping of all trade show

materials, including booth, graphics, displays, literature,

sample items, give-a-ways, etc.

Trade Show/Event Account Manager 1999 -

2002

. Responsible for 150+ trade shows/events/conferences in

various markets both domestic and internationally.

. Lead team in charge of client account to design and implement

the exhibit/event design/layout

. Coordinate all trade show/event related logistics including

pre-planning, show/event services, accommodations,

transportation, on site services and budget management.

. Work closely with client, booth staff, general contractors

and vendors to coordinate shipping of all trade show

materials, including booth, graphics, displays, literature,

sample items, give-a-ways, etc.

Education:

Sullivan County Community College

Skills:

. Excellent creative, people-oriented communication and

organizational skills

. Self-motivated with high performance standards and strong

emphasis on goals, deadlines and quality of work

. Strong work ethics with the ability to execute a variety of

projects simultaneously

. Can work independent in a confident role or as a team player

. Bilingual - fluent in Spanish and English



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