Anthony Northeran Jr.

**** *********** **.

Jonesboro, GA 30236

254-***-****

acgchh@r.postjobfree.com

Objective: To obtain a position that will enable me to use my strong

organizational skills, educational background, and ability to work well

with others that will lead to a lasting relationship with your

organization.

Experience:

Desktop Support Technician, Scott & White Memorial Hospital, Temple, Texas,

May 2013 - July 2014

Reimaged laptop and desktop systems via SCCM. Remoted into laptops and

desktops via SCCM. Helped in the software migration of EPIC software.Use of

Service-Now ticketing system. Installed Amber scanner, Zebra label makers,

and barcode scanners. Managed eight buildings for IT support. Assisted in

technical support for coworkers. Provided on-site and remote end user

support. Configured, installed, & troubleshot such programs as: MAK, 3M

Encoder & 3M HIS, GEMS/Remedy, Citrix, Dragon Naturally Speaking, Avaya

Call Manager, Aria, Aris, Caremedic, Midas+, Adobe Acrobat Pro XI, Nuance

PDF Converter, Sequoia, Net Access, Nextgen, Passport, Microsoft Office

2007/2010/2013, Windows XP, Windows 7, Snagit, InterCall, Kronos, Coin,

Microsoft Lync, Microsoft Active Sync, Mobile Iron, Haiku, Canto and

Softlis/Softlab. Installed office printers and label printers on-site and

remotely. Removed viruses from laptop and desktop systems.Provided

technical information through verbal communication, Knowledge Base

Articles, and SharePoint. Assisted other IT departments to resolve issues.

Receptionist & On-Site IT Personnel, Heights Landscape & Garden Center,

Harker Heights, Texas, February 2013 - May 2013

Greeted, assisted and directed guests, workers, visitors and the general

public on any issues. Answered all incoming calls and handled caller's

inquiries. Provided administrative services for the office manager and

processed payments for customers via phone or in person. Worked with

QuickBooks 2013 Premier, QuickBooks POS 10, Microsoft 2007 & 2010, and

QXpress Scheduling software. Configured and maintained Local network.

Repaired and maintained computers and peripherals including desktops,

laptops, file server, and network printers. Configured remote access so

that coworkers were able access company files and shares while in the

field.

PC Technician, Extreme Systems, Harker Heights, Texas, August 2010 - July

2012

Maintained, analyzed, and troubleshot desktop & laptop computer systems,

network printers and related hardware peripherals. Operated in extreme high

pressure situations and successfully handled multiple priorities. Setup,

configured, and maintained a Local Area Network on a Windows Server 2008

R2, Windows Small Business 2008, and Windows Small Business 2011. Provided

computer repair and resolved network issues to residential and business

customers. Setup and configured security cameras and DVR equipment.

PC Technician, Goldkey Technology Solutions, Temple, Texas, June 2008 -

April 2009

Built and repaired computer systems. Virus removal, backing up user data,

imaging computer systems over network, joining computer systems to local

domains, set up user profile for domain & email access. Remote help desktop

support. Knowledge on Kaseya and Connectwise software. Set-up wireless

networks. Created users and computer accounts on a Small Business Server

2003 and Windows 2003 Server domain. Documented service tickets using

Connectwise Software. Performed remote assistance using Kaseya Software.

System Administrator, Omega Training Group, Fort Hood, Texas, December 2007

- June 2008

Worked as a system administrator, installing hardware and software

maintaining network operations, and ensuring that inquiries and problems

concerning networks, computers, peripherals, and services are expeditiously

resolved. Installs network software and equipment; changes the components

of existing equipment. Maintained procedures for networks, systems

operations, database management, and product assembly and installation.

Monitors operation of the network and ensures that hardware and software

are functioning properly and that operation standards are met. Provided

hardware/software system administration of the trouble tickets to include,

technical support, resolution of problems, recovery of operating

malfunctions involving various hardware components and software failures,

network connectivity and monitoring. Provided technical assistance,

support, and advice to customers and other users. Resolved basic computer

related problems and provided technical support for hardware, software, and

systems. Configured and setup Microsoft outlook on user end computers.

Answered telephone calls, analyzed problems by using automated diagnostic

programs, and resolved recurring difficulties. Responsible for inventory of

computer and peripheral devices on a LAN. Troubleshot automation equipment

and systems to the degree required for isolation of malfunctions to

specific hardware or software.

Computer Technician, Goldkey Technology Solutions, Temple, Texas, August

2007- October 2007

Provided technical assistance to functional users to minimize operational

disruptions. Serving as the first line of automation support, receives help

request from functional users and maintains log. Independently

troubleshoots computer problems determining the nature of customer's

problems, conducting research, and providing answers or determining

solutions to technical questions relating to suspected hardware, software,

or network failures. Initiated diagnostics and used advanced diagnostics

utilities to recover lost files and/or folders, and to resolve disk and

memory problems. Provides analytical and evaluative duties related to

personal computers for both software and hardware problems. Used standard

computer commands to generate error messages to help identify defective

components. Virus removal, backing up user data, imaging computer systems

over network, joining computer systems to local domain, set up a user

profile for domain & email access.

Battalion Information Assurance Security Officer (IASO), US Army, Fort

Hood, Texas, September 2003 - July 2007.

Operated and performed unit maintenance on multi-transfers/multi-user

information processing systems and equipment; assisted in the design and

testing of computer programs and drafts. Identified computer-user problems

and coordinated to resolve them. Installed, configured and monitored local

and wide-area networks, hardware and software. Provided customer and

network administration services such as passwords, electronic mail

accounts, security and troubleshooting for a battalion of over 200 users.

Use of computer consoles and peripheral equipment. Patch systems with

computer and security updates. Help desk support, interpreted problems,

provided basic technical support, and kept track of issues and resolutions.

Performed call backs to ensure that issues are resolved in a timely manner

and that ticket information is accurate. Performed customer satisfaction

surveys. Assisted other department members with troubleshooting of issues

by responding quickly, competently and patiently to requests. Communicates

with other departments to ensure speedy resolution of open issues. Helped

setup battalion Joint Node Network and Command Post Network. Helped

configure VLANS for voice and data transmission and setup 3750, 2950 Cisco

switches and 2600 Cisco routers for the battalion Command Post Network.

Configured and assisted in troubleshooting with Cisco VOIP telephones.

Certificates:

A+

Security+

Awards, Ribbons, & Medals:

Certificate Of Achievement, February 2005, Fort Hood, Texas

Army Achievement Medal, August 2006, Camp Taji, Iraq

Army Commendation Medal, September 2006, Camp Taji, Iraq

Plaque of Appreciation, November 2006, Fort Hood, Texas

National Defense Service Medal

Global War On Terrorism Medal

Iraq Campaign Medal

Army Service Ribbon

Overseas Service Ribbon

Education:

Military Education

Information Systems Operator-Analyst Course, Signal School at Fort Gordon,

Georgia, April 2003- July 2003

DMS Directory System Administration Course, School at Fort Gordon, Georgia,

August 18 2003- August 22 2003

DMS Message Handling System Course, Signal School at Fort Gordon, Georgia,

August 25 2003- August 29 2003

Microsoft Windows Server 2003: Network Course, Smartforce Courseware at

Fort Belvoir, Virginia, October 01 2004- September 08 2005

Planning and Implementing an Active Directory Course, Smartforce Course at

Fort Belvoir, Virginia, October 01 2004- September 09 2005

Implementing Active Directory Users and Groups, Smartforce Course at Fort

Belvoir, Virginia, October 01 2004- September 09 2005

Planning and Implementing Group Policy, Smartforce Course at Fort Belvoir,

Virginia, October 01 2004- September 09 2005

Training on Cisco Routers and Switches, CCNA Training Course, Taji, Iraq,

May 2006 - September 2006.

Information Assurance Security Officer (IASO) Certificate Level 1 at Fort

Gordon,

25 February 2007.

Civilian Education

General Education Diploma, Griffin Technical College, Griffin, Georgia,

August 2001

Certificate of Networking Technology, Advance Career Training, Morrow,

Georgia, March 2002 - November 2002.

References on request

Contact this candidate